Shawn Mock | Page 24

They took care of my car recall situation as well as set me up with a complimentary rental car. The communication was easy and timely. me up with a complimentary rental car. The communication was easy and timely. More

by rettjohnson Verified Customer Verified Customer

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Amazing experience with Marcus ! ! Everything on the process was on time and really professional work !! Keep with the excellent customer service!! ! Everything on the process was on time and really professional work !! Keep with the excellent customer service!! More

by HXBECDACH Verified Customer Verified Customer

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Better communication and return of phone calls would have been appreciated. Unfortunately I did not get that. been appreciated. Unfortunately I did not get that. More

by milliewilson2004 Verified Customer Verified Customer

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The company made me pay for a part and now they can’t find it. This is ridiculous. find it. This is ridiculous. More

by tifftlc1 Verified Customer Verified Customer

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The service was good. You guys know what you're doing and also how to treat a customer. You guys know what you're doing and also how to treat a customer. More

by Evans.martin Verified Customer Verified Customer

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Very nice ,clean great location very convenient close to my house. And the service staff very curious and helpful. my house. And the service staff very curious and helpful. More

by Jonathen Gonzalez Verified Customer Verified Customer

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Great service once again at the dealership. Always take care of everything requested. Definitely would recommend friends and family! Always take care of everything requested. Definitely would recommend friends and family! More

by djgelo Verified Customer Verified Customer

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You bring your vehicle in for a full electrical problem with the windows and doors they which they turn to done nothing about and they’re more concerned with your oil change your tires or whatever I will n with the windows and doors they which they turn to done nothing about and they’re more concerned with your oil change your tires or whatever I will never come to this place again More

by myangel007 Verified Customer Verified Customer

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I had asked for a wash as I have advantage plan and it wasn't done. I don't know if it was on the service sheet or not. It was marked on service that all fluid levels were checked and topped off, that wa wasn't done. I don't know if it was on the service sheet or not. It was marked on service that all fluid levels were checked and topped off, that wasn't done as I added 1/2 gal. of washer fluid and the next day the radiator fluid was below miminum. I believe people need to be honest. I traveled 40 to get to your dealership because that is where I purchased the vehicle. Had recall on the hub bolts and was told they are OK. The recall sheet was still on the front seat of the vehicle and I watched the tech do a visual from the outside of the wheel and the hub plate is on the inside so I don't even know if that was done right. I will be traveling to Minnesota in 2 weeks so I hope everything is set so I have a safe trip. More

by denisbilderback Verified Customer Verified Customer

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Shawn Mock is a throwback to an era when service advisors understood the importance of customer service. Other than someone finding a need to burn 1/4 tank of my gas by idling my truck for hours with the a understood the importance of customer service. Other than someone finding a need to burn 1/4 tank of my gas by idling my truck for hours with the ac set to 60, everything was great. More

by michael Verified Customer Verified Customer

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