Shawn Kennedy

The dealership is very clean, the service staff is very friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. More

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This is an update of my review in April. After experiencing what 20 or so peopel have written about is the vehicle they purchased fell apart. 1. They are inspecting their own vehicles before After experiencing what 20 or so peopel have written about is the vehicle they purchased fell apart. 1. They are inspecting their own vehicles before registration. This is like given yourself your own report card! I have sent in complaints to everyone. The DMV is currently looking at this issue because the car can't be driven. They have been doing this for a long time. If the Attorney General has 100 complaints about the same thing they can file a Civil Action Suit! If you have problems with your vehicle that you purchased her, contact the Attorney General's office and submit your complaint! This website will not allow me to contact you, but I will be submitting all your complaints to the AG as proof that they need to be put our of business or fined for their unethical business practices. I'm willing to go to court to prove this. Also, on their website, it say's they do a rigorous inspection of all cars! Fraudulent advertising! More

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You decide if you should buy a car from this people I had called in for a used car 2018 Nissan Sentra they assured me they're not fly by night But reputable dealer went in there made the deal got the had called in for a used car 2018 Nissan Sentra they assured me they're not fly by night But reputable dealer went in there made the deal got the car 2 hours after it was delivered got in the car drove it safety light came on now I find out there's a transmission problem I was going to go visit my grandkids in Atlanta I'm a disabled veteran on a limited income and this is what they pulled on me I was assured that they would check the car and when the car doesn't pass the inspection they send it to the auction but that was not the case over here so be very careful and you decide whether you should buy from tham . Inform them of the issue through the better business bureau and up to this point no help More

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I was under the assumption since this is a big company that they would not lie to you and in every ways.sold me a car knowing there was a defected even ,I did not expect this from a big reputable company that they would not lie to you and in every ways.sold me a car knowing there was a defected even ,I did not expect this from a big reputable company like this I would think twice before doing business with them, I reached out to the sales director for my concerns up to NOW have not heard from him as of yet.. bought the car from them in the month of May 2024... More

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Shawn Kennedy was amazing! He handled my issue within minutes after I was getting the runaround and getting turned away! Great customer service and great management! He handled my issue within minutes after I was getting the runaround and getting turned away! Great customer service and great management! More

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My experience here was completely horrible. William my sales guy tried to scam me out of my tax saving for a trade in because he said he wouldn’t get paid off the car I was trading in. He wanted me to com sales guy tried to scam me out of my tax saving for a trade in because he said he wouldn’t get paid off the car I was trading in. He wanted me to complete the deal first then sale him my car because he would get 300 for it. But it would cost me 1800 in the process. He actually thought I was stupid. Also they don’t show you the carfax or any numbers unless you demand it. First off they sold me a car with no AC. Then bugs started coming out of every which way in the car. They said they did a 128 pt check but how do you miss something as big as the AC not blowing cold air. I called and they they fixed it but I was without a car for 2 full days. William the sales guy called to tell me the AC was working fine when they sold it to me I said if that was so why did they fix it? Sean the sales manager and the financial guy in the front are absolute xxxxxxxx and they feed off each other’s ignorance. I asked to speak with the General manager and Sean the sales director said there was no one above him to speak with. I had to go and get the original car that I traded in because I had no trust in the reliability of the car they sold me. When I did that, they tried to make me feel like a complete fool. Needless to say stay clear of this dealership, there isn’t anything but crooks working here! Also they don’t honor their internet coupons!!!!! More

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Exceptional dealer with professionalism, integrity, honesty and world class service honesty and world class service More

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Display a good understanding of employees' roles.Open Display a good understanding of employees' roles. Open and relate well with the employees. Demonstrate confidence in himself and others. Influentia Display a good understanding of employees' roles. Open and relate well with the employees. Demonstrate confidence in himself and others. Influential and encourages better performance. Friendly but Assume strong leadership skills when needed. Just meeting him one time and I have all of the confidence in the world Thank you Shawn - My experience with you each time I saw you was satisfying beyond belief .! I really hope someday I can visit you again . Only time will tell Mr. Kennedy !!xo More

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Horrible customer service If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we were notified via text message that the truck we were purchasing had been sold. Who does that? We contacted Mr. Castillo, the general manager, and Shawn, the preowned manager who was supposedly working on our paperwork, and they have just chosen to ignore us and not give us any type of explanation. I guess Baker prefers to do business with just local customers and if this is the case they need to stop advertising on the internet and on TrueCar. More

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Horrible Buying Experience - Core values missing! Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it wa Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it was the owners wife’s car with low miles (6630 miles) and was in perfect condition, a beautiful example of a BMW. I was trading in my vehicle, so I was driving from California to Houston Texas (1479 miles) to complete the purchase of the vehicle. On March 24, I was about two hours out from Houston, I was called by the dealership Cody Endlich and was told because Covid-19 pandemic, if I wasn’t there within the next few hours, I would be unable to complete the purchase and would have to return to California. Upon my arrival at the dealership I was told by the Cody that the vehicle was in detailing and would be done shortly. Once they brought the vehicle out, I noticed several areas that were not addressed by detailing and the vehicle needed to go back to correct the issues. This happened two times and on the third time the vehicle appeared to be in acceptable condition. We completed the transaction and I started my trip back to California. After arriving back at home I took the vehicle to a local professional detail shop to have the BMW clean waxed and overall detailed so that it was in perfect addition. Once at the detail shop I was called and was told that there was an issue with the car and needed to come back to the shop to discuss. The Owner of the detail shop told me that the vehicle had a fine film of paint overspray on the entire vehicle including on the inside of the doors and the leather and was going to take a great deal of time and effort to have it removed. Hard to see, but was easy to identify as he was a professional. The owner of the detail shop further stated that there was no possible way that the Baker Nissan dealership didn’t have full awareness of the issue with the car, but failed to disclose it at any time. I immediately called Baker Nissan and left a message for the general manager Luis Castillo and told him of the issue and asked for him to call me immediately. It wasn’t until the following day that he reached out to me and left a message on my phone. I called him back immediately to discuss the issues with him. I also provided him the detail shop owners phone number and the owner would be more than happy to discuss the issues he found with him. From that point forward no contact with me or the detail shop was ever attempted by the general manager or any other staff member regarding the issue of the paint overspray on the vehicle. That issue ended up costing me over $3000 to have corrected which to say the least was extremely upsetting since I was told that the car was in perfect condition. And to note the dealership not once reached out to me to discuss or with any offer or accommodation for my inconvenience during this ordeal. Baker Nissan Mission statement: We ensure every aspect of our business both internally and with our customers, reflect our core values of honesty, integrity, ethics and professionalism. Absolutely FALSE! Extremely disappointed on how this whole ordeal was handled personally and professionally by them. I would’ve expected much more from a so called Award winning establishment. There are three other issues that I had with the vehicle that I won’t go into great detail about, but I will mention here. First, when I was negotiating the deal for the BMW X5, they said they would match any trade-in offer received by another reputable dealership and they would match it. When it came down to the bottom line they said they were unable to do so and they reduced my trade-in value by $2000 .Secondly, when I purchased the vehicle they did not have the second key. I was told they would get it from the owner and send it out to me via FedEx the next day. It wasn’t until April 16th after several calls and emails to the dealership before that issue finally got resolved. They sent a check to me to cover the price of the replacement key. A Thanks to Effran Bryant for his help in getting this done, A few days after the purchase, the vehicles “check engine light” came on the and the vehicle spent a week at the BMW dealership getting that problem corrected. So much for the BMW being in perfect condition! More

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