Shane Floyd
Shane Floyd at Koons White Marsh Chevrolet
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Shane Floyd

Product Specialist

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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3.9
7 Reviews
3.9

7 Reviews

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7 Reviews of Shane Floyd

September 06, 2024

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Employee Rating

I would highly recommend buying your next car at Koons Chevrolet. The staff is very helpful and efficient. More

by jham9071
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

Koons White Marsh Chevrolet responded

Thanks for the recommendation! We're glad to hear our team at Koons White Marsh Chevrolet provided helpful and efficient service. Enjoy your new car!

August 25, 2024

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Employee Rating

Buying with Shane was absolute amazing, needless to say he drove over an hour to go get the car we wanted and brought it back. We definitely purchased the vehicle with the A team thank you Mr Chris and Sha More

by Bryan Zuniga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris , Chris

Aug 26, 2024

Koons White Marsh Chevrolet responded

Bryan, we're delighted to hear that Shane and Chris went above and beyond for you at Koons White Marsh Chevrolet. Thanks for choosing us, enjoy your new vehicle!

June 25, 2024

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Employee Rating

Koons is definitely a great dealership because of the polite and hard work its employees put forth great experience! More

by levi13015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear you had a great experience with our team at Koons White Marsh Chevrolet! Thanks for the positive feedback and support.

June 14, 2024

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Employee Rating

Courteous, knowledgeable, very helpful . They were able to help me get the car I wanted without a hassle. More

by cstockd135
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that our team at Koons White Marsh Chevrolet provided courteous and knowledgeable service, making your car-buying experience hassle-free. Enjoy your new vehicle!

March 30, 2024

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Employee Rating

Sales department is terrible. All they want is for you to do your financing with them even if you are already pre approved and have all documentation from USAA Bank. The manager G More

by Owens.Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Graham

Apr 01, 2024

Koons White Marsh Chevrolet responded

Josh, I'm sorry to read about your experience with our sales department. We aim for a smooth and flexible financing process, so it's disappointing to hear your frustration. If you'd like to discuss this further or have any other concerns, please reach out at your earliest convenience. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

March 13, 2024

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Employee Rating

Man, Let me tell you. Shane did his thing! I don't what other reviewers have said. Shane helped me and my family tremendously. I previously purchased a vehicle from what I More

by freeterry81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carri Kidwell

Mar 13, 2024

Koons White Marsh Chevrolet responded

We're over the moon to know that Shane was able to assist you in finding your perfect vehicle! It's great hearing how much of a difference he made during your visit with us at Koons White Marsh Chevrolet. Enjoy cruising around in your new 2021 Chevrolet Equinox LT, and we look forward to serving you again soon!

November 01, 2023

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Employee Rating

Please stay away they act like they care until you buy the vehicle then they do everything they can not to help it took almost 2 months to get my paper work from them then they said that the problem I had More

by Rnw510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rich demarco

Nov 02, 2023

Koons White Marsh Chevrolet responded

Ryan, thanks for taking the time to speak with me and giving me a chance to address your concerns. As discussed, I would invite you to come down so we can take a look at the tires. At the time of inspection / purchase the tires did meet the inspection criteria. We sell hundreds of pre-owned vehicles each month each one must not only meet the state inspection guidelines but our own Koons standards as well which are above and beyond the state guidelines. Additionally, we did send out the paperwork to you. If you have not received it somehow or have additional questions please don't hesitate to reach out - thanks! Rich DeMarco, General Sales Manager

Nov 02, 2023

Rnw510 responded

No that’s not true you had me send pictures and told me because there was no wire showing then it passed inspection and I have the emails to prove it. Also you didn’t send me the paperwork until after we called I also have the fedex paper work proving that as well so please don’t come on here to make me sound like a liar.

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