Shai Nadav

For this visit, I made the appointment with John Cusumano, who is always and consistently exceptional in every way. He performed the requested service (tire rotation), and even Joe (the mechanic), b Cusumano, who is always and consistently exceptional in every way. He performed the requested service (tire rotation), and even Joe (the mechanic), became involved as my car has some personal specialty items which benefitted from extra attention (John and Joe). The car was returned (washed, of course!) within an hour. I am at the dealer about 3-4 times per year (by choice) - Shai always maintains an excellent service department and is aware of everything going on within. He is 'hands on' and very accessible, if needed. I would be remiss if I didn't mention Anthony Mendoza, in the parts department. He, too, is accommodating and extremely knowledgeable about all things Cadillac, in my case, the XT5. He is always friendly, courteous, and helpful. The valet, Biyyan, I see each time I bring the XT5 in for service. He is personable, friendly, and shows a great deal of attention to my car. I am very appreciative for his capabilities in this regard. More

by LCLRRT Verified Customer Verified Customer

Report | Print

I have been a customer for over 16 years and never been disappointed. Terrific customer service and the best product disappointed. Terrific customer service and the best product More

by TONYDEE8203 Verified Customer Verified Customer

Report | Print

Thorough, professional and proficient as always. More times than not they're able to compensate for issues/problems caused by the manufacturer (GM) and find creative ways to resolve. More times than not they're able to compensate for issues/problems caused by the manufacturer (GM) and find creative ways to resolve. More

by bsbrown Verified Customer Verified Customer

Report | Print

I have been purchasing new cars for 50 years. Conte Cadillac has the best service department I have been to. Conte Cadillac has the best service department I have been to. More

by gsilvis1013 Verified Customer Verified Customer

Report | Print

great service and great communication from Ryan Gimenez, he went over everything and explain everything in detail. overall great job. thank you to Ryan and his Crew. Gimenez, he went over everything and explain everything in detail. overall great job. thank you to Ryan and his Crew. More

by dlruiz Verified Customer Verified Customer

Report | Print

Danny handled everything in a very efficent manner. I was in and out in a short period of time. I was in and out in a short period of time. More

by rosemwalker620 Verified Customer Verified Customer

Report | Print

Never disappointed whenever I go to Conte Cadillac for service. Ryan always gets me in and out quickly. service. Ryan always gets me in and out quickly. More

by gsilvis1013 Verified Customer Verified Customer

Report | Print

Everything was wonderful from start to finish! Customer service at its best, great experience as always! Customer service at its best, great experience as always! More

by MBUTTON0 Verified Customer Verified Customer

Report | Print

I recently (7/15/25) had an appointment with the service department, John Cusumano, specifically. John, true to his word (as usual), had me in and out, with a NYS Inspection, within 45 minutes. John has bee department, John Cusumano, specifically. John, true to his word (as usual), had me in and out, with a NYS Inspection, within 45 minutes. John has been consistently supportive during my 2-years of XT5 ownership. This time, I actually saw John provide a very kind moment to an elderly customer who was also there for service. John didn't realize I saw this touching interaction, and it seemed to me, this was an innate part of John's character and dedication to good customer service. I have been pleased with the Paul Conte dealership as a whole. It is personnel like John and the manager, Shai Nadav, that warrants this review! More

by LCLRRT Verified Customer Verified Customer

Report | Print

My car was in the shop 3 MONTHS WAITING FOR A PART ! This was unacceptable . The loaner car would not let me use my ez pass charging me inflated rates for tolls . Lastly my loaner car was repossessed This was unacceptable . The loaner car would not let me use my ez pass charging me inflated rates for tolls . Lastly my loaner car was repossessed WHILE I was on vacation leading me to believe it was stolen - not smart . More

by mhoschander Verified Customer Verified Customer

Report | Print