Seth Sonstein | Page 24

Manny was amazing! I was able to get the exact car I wanted without having to haggle for price. Would recommend highly! They were great! wanted without having to haggle for price. Would recommend highly! They were great! More

by lesly.b.morton Verified Customer Verified Customer

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I would like to thank Christie for the excellent service. She was delightful and very helpful in the sales process. She even walked us through the car and made sure we understood how to use it before we left She was delightful and very helpful in the sales process. She even walked us through the car and made sure we understood how to use it before we left the dealership. Thanks so much Christie! More

by Mike Verified Customer Verified Customer

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Did not use service center only sales. Besides our sales rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others u rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others until finally getting Shannon. The sales experience was acceptable except for the fact that I don’t understand how you include an alarm system and extended warranty without discussing with customer. We returned on 11/25 to finalize the deal and pick up the car. The car was a surprise birthday gift for our grand daughter and Shannon really helped us pull it off. We waited forever to see the finance guy who did the paperwork. He was like a robot and sounded like a recording. After receiving the final packet we discovered a key was missing. We went to lunch and they were able to track down the key. My grand daughter drove home to Thousand Oaks. On Friday, the vehicle wouldn’t start and was taken to a VW dealer in Woodland Hills. On Saturday, with Shannon’ s help, we resolved the problem. They did not remove the alarm system. They remotely inactivated the alarm and they still have to send someone to physically remove it. Does this sound like a great experience to you. Would be happy to discuss if anyone is interested. Richard 213-268-3600. More

by brkbgl Verified Customer Verified Customer

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Very friendly shopping experience. Very friendly shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted More

by reslero Verified Customer Verified Customer

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I came into the dealership to get more information on leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Ja leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Jamie Weeks in the Finance department was also very enjoyable to work with. Great team atmosphere! More

by danawhitney407 Verified Customer Verified Customer

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Went in as my lease was ending soon just to test drive some cars and ended up leaving with a new Forester! The experience was easy and fast! some cars and ended up leaving with a new Forester! The experience was easy and fast! More

by jdineen85 Verified Customer Verified Customer

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I have bought a lot of cars, and tend to be a repeat customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys also own just down the street.. I was very happy with the process initially - the salesperson was knowledgeable and helpful and we found the perfect car for my wife. We sat down to work out the numbers and had several passes with the sales manager before finally agreeing on a deal - a process that was handled well, even if I did not get the exact terms I was hoping for - still a good enough deal and a fair process. But after agreeing to a deal on rate and terms, the salesperson left to start the finance process - then the sales manager, who apparently missed what was WRITTEN ON THE PAPER after several rounds of back and forth, sent our salesperson back and said he could not honor those terms after all. A written offer and acceptance - a deal we had discussed and was approved... ridiculous! If my wife had not wanted that particular car, I would have walked away. These kinds of bait and switch tactics are exactly why dealers get a bad reputation and lose business. Candidly, I thought most reputable dealers had abandoned them many years ago. I was and remain shocked that the sales manager would string us along like that and then, after we were committed and ready to purchase, do a last minute switch so he could make a few more bucks at our expense (or maybe he made a mistake and just didn’t want to get into trouble with his boss - who knows). The result is the same - it was a shameless tactic and I can tell you that it is very unlikely my family or I will be back to purchase a car here again. More

by arlynncook Verified Customer Verified Customer

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It was a very pleasant experience. We had not purchased a new car in 15 years. Jason was the perfect salesman. He answered all our questions and accommodated all of our covid-19 concerns. new car in 15 years. Jason was the perfect salesman. He answered all our questions and accommodated all of our covid-19 concerns. More

by themeyer3 Verified Customer Verified Customer

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Honored costco pricing for the car I wanted, so felt like I got a good deal. The sales people (in-person and internet) were professional, eager, and helpful. They had good COVID safety protocols in place. B I got a good deal. The sales people (in-person and internet) were professional, eager, and helpful. They had good COVID safety protocols in place. Biggest drawback was the whole process took a long time to complete, there was a lot of waiting around. Had to wait 45 minutes for them to bring us the car to test drive since it was in another lot. There was a lot of waiting before and in Finance even though I was upfront about having to leave to get a child from daycare by a certain time. Also, I'm still waiting to get my spare key, since they couldn't locate it at the time of sale. More

by kris Verified Customer Verified Customer

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Would always buy a Subaru from this dealer, I came in a couple of days later to ask a a couple of questions and everyone was willing to help. couple of days later to ask a a couple of questions and everyone was willing to help. More

by Alan Hines Verified Customer Verified Customer

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