Service Department | Page 18

Experience was less than I expected I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) an I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) and Pallotta Ford (Wooster, OH) have been far better. My experience at Van Bortel started to slide after Adam the service representative didn’t call me when he said he would to let me know the status of my vehicle. When I called at mid day (I brought my vehicle in before 7.30 am, appointment made 2 weeks prior), I learned that no work had started on it yet. When I picked up my vehicle, I noticed driving home from the dealership that the hood had not been securely closed. I immediately called Van Bortel Service and let the manager Tom know about the hood issue. He was professional and said that he would take the issue up with the technician and would give me $50 off my next service. It’s difficult for me to recommend this Ford service dept, but at least the work that was done seems in order. More

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Repeat Customer I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super pri I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super price ! Worth the drive ! More

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Overall good experience Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the v Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the vehicle found that wrong type of oil was used. Had to return yet again. More

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Great service VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that so VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that someone who is not car savvy can understand. More

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Always excellent consistent service VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider goin VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider going elsewhere More

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Treated like A Queen A quality dealer who CARES from the sale to service needs. Will be back for more of my cars needs and will probably purchase another vehicle. A quality dealer who CARES from the sale to service needs. Will be back for more of my cars needs and will probably purchase another vehicle. More

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Good service; hard to get appointment While I am usually satisfied with the work/maintenance from Van BORTEL, it is not easy to make an appointment. Recently they no longer have online app While I am usually satisfied with the work/maintenance from Van BORTEL, it is not easy to make an appointment. Recently they no longer have online appointment setting and when I called, they simply recommended the drop-off. For working parents that need access to their vehicles, this is not helpful. I don’t mind booking out but the long long waits have gotten worse over the year + I’ve worked with them. More

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Great customer service, from sales to service. Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in "our" truck. More

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Great Service Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in t Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in the time I was quoted. More

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Quick Excellent Service I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, prof I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, professional and excellent service in the 6 years I've been a Vanbortel customer More

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