Sergio Reyna

I am very dissatisfied with the service. My vehicle was the subject of a NHTSA recall regarding Combination Meter. Victory had the vehicle for 4 months (Nov 26, 2025). I was told the replace My vehicle was the subject of a NHTSA recall regarding Combination Meter. Victory had the vehicle for 4 months (Nov 26, 2025). I was told the replacement meter and upgrade was not available and that I would have to wait until March 1st, 2026. On March 3, I was informed by Victory that the order was canceled by Toyota. I called Toyota Engagement Center on March 9 and explained the circumstances regarding my vehicle. The Engagement Center contacted Victory that day while I was on the phone and the Engagement Center gave me a reference # 260309000551 regarding my vehicle. On March 10th Victory contacted me and said the part was ordered, but wouldn't be in until April 16th. On March 16th, I was contacted by Victory that the part came in, installed in the vehicle, the car was fixed and ready to be picked up. I find it a bit disconcerting that by contacting Toyota's Engagement Center, within a week, the part was obtained, installed and the vehicle returned to me. Why couldn't Victory's service department have done the same as the Engagement Center? Very disappointing. More

by Mike Dennis Verified Customer Verified Customer

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Both David Quinto and the rest of the staff at Victory Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great wo Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great work. More

by tbuck36 Verified Customer Verified Customer

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Excellent customer service experience. Was there for alignment and suspension check up. Happy with the results. Was there for alignment and suspension check up. Happy with the results. More

by sandovalm Verified Customer Verified Customer

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They scratched my rims, and I complained, but the manager only applied a marker to them. only applied a marker to them. More

by marindiego86 Verified Customer Verified Customer

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Great experience Carlos was amazing, general manager Lane Gibson went above and beyond was great helping to acquire my new RAV 4 . Thanks Cathy Gibson went above and beyond was great helping to acquire my new RAV 4 . Thanks Cathy More

by CATHYDEFRANCESCHI Verified Customer Verified Customer

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Overall atmosphere is very nice. From the moment you drive in to the service area you’re greeted with a smile. From the moment you drive in to the service area you’re greeted with a smile. More

by hernandez6659 Verified Customer Verified Customer

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Good service but the wait is kind of long. But I will still go back for my oil service. But I will still go back for my oil service. More

by TERESITA66 Verified Customer Verified Customer

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Excellent service easy to book appointment and was taken care of in a timely manner thank you guys care of in a timely manner thank you guys More

by CBANUELOS35 Verified Customer Verified Customer

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I rely on Victory Toyota of Midtown for the service and repair of my vehicle. They never disappoint. I would recommend this business to anyone who wants a job well done! repair of my vehicle. They never disappoint. I would recommend this business to anyone who wants a job well done! More

by kwauters Verified Customer Verified Customer

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Excellent service all around, from phone calls to customer service. The waiting area is very comfortable.. thanks customer service. The waiting area is very comfortable.. thanks More

by analymb Verified Customer Verified Customer

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