Emily Ossak

I am very dissatisfied with the service. My vehicle was the subject of a NHTSA recall regarding Combination Meter. Victory had the vehicle for 4 months (Nov 26, 2025). I was told the replace My vehicle was the subject of a NHTSA recall regarding Combination Meter. Victory had the vehicle for 4 months (Nov 26, 2025). I was told the replacement meter and upgrade was not available and that I would have to wait until March 1st, 2026. On March 3, I was informed by Victory that the order was canceled by Toyota. I called Toyota Engagement Center on March 9 and explained the circumstances regarding my vehicle. The Engagement Center contacted Victory that day while I was on the phone and the Engagement Center gave me a reference # 260309000551 regarding my vehicle. On March 10th Victory contacted me and said the part was ordered, but wouldn't be in until April 16th. On March 16th, I was contacted by Victory that the part came in, installed in the vehicle, the car was fixed and ready to be picked up. I find it a bit disconcerting that by contacting Toyota's Engagement Center, within a week, the part was obtained, installed and the vehicle returned to me. Why couldn't Victory's service department have done the same as the Engagement Center? Very disappointing. More

by Mike Dennis Verified Customer Verified Customer

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Emily was thorough and very clear on what was needed for my car. She also made me aware of a coupon and applied it. Great customer service! my car. She also made me aware of a coupon and applied it. Great customer service! More

by martir64 Verified Customer Verified Customer

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Both David Quinto and the rest of the staff at Victory Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great wo Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great work. More

by tbuck36 Verified Customer Verified Customer

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