Sebastian Chodulski | Page 6

Ver satisfied with the Lexus service I am a returning customer and the service I received from Karan Singh was excellent. He went above and beyond to assist me. All the employees I spen I am a returning customer and the service I received from Karan Singh was excellent. He went above and beyond to assist me. All the employees I spent time with were great. Lexus has great people and they make the company great. More

by PEACHIE044 Verified Customer Verified Customer

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Good but not Great! My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would My significant other and I had been out car shopping for a Lexus and decided to visit Hoffman Lexus. We were greeted by Ethan who assured us he would find us the best possible deal and work within our budget since we wanted to get a used vehicle. At first, we thought this was great since most of the used cars he pulled up in the inventory were certified. We found a 2013 Lexus with pretty decent mileage. We test drove it and liked it, although it did have some minor body repair that needed to be done but Ethan assured us the scratches and small quarter size dent would be buffed out by the time we picked it up. We asked for the CarFax which indicated no accidents/previous damage. We thought this was a steal and placed a deposit. down immediately. Ethan asked us to come back about 4-5 days later in order for the car to be detailed, etc.. When we got home that night, we noticed the car fax that was printed was for a different vin# than on the purchase order. We went back to Hoffman the next day to retrieve the correct CarFax and come to find out the car we placed the deposit on was involved in a previous accident. We decided to opt out of purchasing this vehicle and go for an updated 2015 with low mileage at about 29,000. When we decided to purchase this vehicle, the odometer reading was actually 10,000 more than what was on the website. We decided to purchase the vehicle anyway despite the increased mileage. Ethan did offer a small discount due to the miscommunication which was nice, but when we got home we didn't see that reflected in our contractual agreement. We didn't want to make a big ordeal since it was a small discount. A few weeks ago, we went back to Ethan to see if we can get our hands on a users manual which was not in the car, a cargo net and cargo cover which were not with the car when we purchased it. Ethan could not find any of these items but did offer to order the manual to be mailed to our home. Not sure if that was done, but we will be back on Dec. 7th for the tech event and will follow up then. All of this to say, there were a lot of missteps but overall we love the car. More

by KATERG711 Verified Customer Verified Customer

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Used car purchase Over time, we have purchased or traded in numerous vehicles from Hoffman Lexus. Ryan Mendez is the ONLY sales person with whom we will work. His follo Over time, we have purchased or traded in numerous vehicles from Hoffman Lexus. Ryan Mendez is the ONLY sales person with whom we will work. His follow through is consistently timely and he has always made a point of hearing our needs. Ryan is assertive but respects the customer's need to step away from process to make a decision. Sebastian Chodulski has been very helpful and professional, as well. He has graciously acknowledged us as valued customers. More

by Yaylexus3 Verified Customer Verified Customer

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Excellent - all around Great sales experience - friendly and welcoming . Great lounge area. Friendly people, great cars. Came in to buy a new car - great experience, I will Great sales experience - friendly and welcoming . Great lounge area. Friendly people, great cars. Came in to buy a new car - great experience, I will come back and recommend this dealership. More

by CTGuy Verified Customer Verified Customer

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Excellent Outstanding sales representative, he was not pushy and let us review or options without interruption, but he was right there with all of the answers t Outstanding sales representative, he was not pushy and let us review or options without interruption, but he was right there with all of the answers to any of our numerous questions. A pleasant experience. More

by CW5MSM Verified Customer Verified Customer

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Excellent buying experience Attentive customer service and responsive to questions. The whole team has been very professional. I would highly recommend working with Karan Singh, Attentive customer service and responsive to questions. The whole team has been very professional. I would highly recommend working with Karan Singh, he works hard and goes the extra mile to provide an excellent customer experience. More

by SL Verified Customer Verified Customer

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Excellent experience Tom was a great salesman. The entire staff was very friendly and helpful The car was in perfect and detailed beautifully. Thanks so much for your help Tom was a great salesman. The entire staff was very friendly and helpful The car was in perfect and detailed beautifully. Thanks so much for your help. More

by DAVIDR0 Verified Customer Verified Customer

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Recommend The individuals I dealt with were very attentive, friendly and engaging - wanted to meet my needs. Each step of the way, these individuals worked toge The individuals I dealt with were very attentive, friendly and engaging - wanted to meet my needs. Each step of the way, these individuals worked together for a great customer experience. More

by PATT0 Verified Customer Verified Customer

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good job The service was done well! The painting the rear bumper looks great now - shiny and new. Everyone was very helpful. Car looks great shiny and new. The service was done well! The painting the rear bumper looks great now - shiny and new. Everyone was very helpful. Car looks great shiny and new. More

by SANDY.GARDNER Verified Customer Verified Customer

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It was fabulous...as usual! I feel like the staff goes the extra mile...and then some...to make car buying a lovely experience instead of a dreaded task. I've purchased multiple I feel like the staff goes the extra mile...and then some...to make car buying a lovely experience instead of a dreaded task. I've purchased multiple vehicles from Hoffman Lexus and each experience has been pleasant. More

by JanetP Verified Customer Verified Customer

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