Sean Smith

they found me a vehicle that was specked pretty close to what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership be what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership bent over backwards to give us a thorough training session when we asked for it. extra accessories were provided in a timely fashion. though not an issue for us I believe it would be helpful to staff to have appropriate direct Volvo participation in handling winter tire requests. it was tough for them to understand our needs in that regard, as a matter of fact I would like Volvo to contact me personally to discuss this issue. I live in the mountains with the driving through 1' to 2' of snow is common and all season tires do not fit the bill More

by JIM@TAHOECITYMARINA.COM Verified Customer Verified Customer

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The staff at Niello Volvo were very professional and knowledgeable. I really enjoyed working with Niello and there was no pushy salesman feeling knowledgeable. I really enjoyed working with Niello and there was no pushy salesman feeling More

by TIM.S.YEE Verified Customer Verified Customer

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We had set up an appointment to look at a Volvo XC90 on a Friday afternoon, with a pre-approved auto loan. The team at Niello Volvo were very attentive to our needs, acted quickly and also presented us with Friday afternoon, with a pre-approved auto loan. The team at Niello Volvo were very attentive to our needs, acted quickly and also presented us with a better auto loan. More

by TORBENRANKINE74 Verified Customer Verified Customer

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Great customer service and no pressure while deciding on the purchase. Will recommend to others! the purchase. Will recommend to others! More

by JAZFAN4LIF Verified Customer Verified Customer

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I was expecting a headache with the purchase process but Niello made it extremely simple. I came from outside of the area and they accommodated my schedule and expedited the process knowing I had a consider Niello made it extremely simple. I came from outside of the area and they accommodated my schedule and expedited the process knowing I had a considerable trek back. The process in the dealership was smooth - Sean was OUTSTANDING and made a long, stressful day so much better. I worked with RJ to get the quote sorted before coming to the dealership. Overall, the experience was as expected but I never feel good about having sales try to slip in another unnecessary cost. RJ was agreeable about backing down when I insisted that certain additions that he kept trying to add in (ex: the GPS tracker, powder coated hubcaps) be excluded. I never actually met Justin - he was busy and was originally going to step in on RJ's day off. But Sean picked up the slack and was the hero of the experience. More

by JM Verified Customer Verified Customer

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Making an appointment was easy, and Sean put together options to ensure I was able to drive away in the car I wanted. options to ensure I was able to drive away in the car I wanted. More

by JODIBOYLE Verified Customer Verified Customer

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Sean and Cole were so great to work with. They were knowledgeable, patient and transparent. They were knowledgeable, patient and transparent. More

by HOMEWITHGHS Verified Customer Verified Customer

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Absolutely the most pleasant car buying experience ever. Michael Jackson and Sean Smith made it easy and fun. Also, absolutely love the car. Michael Jackson and Sean Smith made it easy and fun. Also, absolutely love the car. More

by MSANTOR49 Verified Customer Verified Customer

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I feel good about my purchase, the only issue was how long I had to wait to finalize the paperwork. long I had to wait to finalize the paperwork. More

by TAMIEG Verified Customer Verified Customer

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Appreciate the service and amenities offered while waiting for my vehicle. Quoted service time was accurate and they were incredibly friendly. waiting for my vehicle. Quoted service time was accurate and they were incredibly friendly. More

by B321 Verified Customer Verified Customer

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