Sean Roberts
Sean Roberts at Five Star Subaru of Grapevine
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Sean Roberts

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.8
88 Reviews

Originally from Keller, TX. I love hiking, camping and kayaking. I drive a 2005 Subaru Forester. I love Subarus and the people who enjoy them! My wife also drives a Subaru Forester! My passion for helping my customers is unparalleled. I look forward to meeting you and helping you with your future Subaru purchase.

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

Specialties & Trainings

Dealer Rater Certified

Subaru Certified

4.8

88 Reviews

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88 Reviews of Sean Roberts

July 23, 2024

Dealership Rating
Employee Rating

They have a good customer service, the time that you spend at the dealership is low almost everytime and they have waiting areas with snacks and beverages to make your waiting a little bit better. Price More

by alx_p7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Jul 23, 2024

Five Star Subaru of Grapevine responded

Alx_p7, We’re grateful for your trust in the Five Star Subaru service department. Thank you for being a valued customer. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

October 04, 2023

Dealership Rating
Employee Rating

I enjoy bringing my vehicle to this location for maintenance. Phenomenal customer service. Collin H and Sean Roberts kept me in the loop which I really liked because I knew what was going on with my More

by Vi M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin H

Oct 05, 2023

Five Star Subaru of Grapevine responded

Vi, We enjoy seeing you at Five Star Subaru! Thank you for endorsing our service team and please reach Sean, Collin, or me at 817-438-1700 with vehicle concerns any time. We are here to help in any way we can. Best regards, Jake Ritter, Service Director

September 25, 2023

Dealership Rating
Employee Rating

After my experience with Five Star Subaru of Grapevine this will be my dealership from now on. Everything about this dealership was outstanding, from the Sale, the service, the people. All around Fantast More

by PAUBERVIG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2023

Five Star Subaru of Grapevine responded

PAUBERVIG, At Five Star Subaru, we strive to provide the highest level of customer satisfaction, and your trust in us is greatly appreciated. We are here to continue sharing our knowledge so that you and your wife totally enjoy your new Outback. Stop by or reach us at 817-438-1700 with technical or care questions. We value your business and are here to make your ownership experience exceptional. Thanks again, Doug Laymon, Sales Manager

June 24, 2023

Dealership Rating
Employee Rating

I enjoyed my visit during my first oil change service on a Saturday morning. I appreciate Service Advisor, Sean Roberts’ and Sales Professional, Ron Yon’s customer service. Sean has a sweet contagious smile More

by mrln1926
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ron Yon

Jun 25, 2023

Five Star Subaru of Grapevine responded

Hello mrln1936, Thank you for taking the time to rate your first Five Star Subaru service visit. Both our sales and service staff want you to fully enjoy your Subaru. If you have any further questions or need assistance, please don't hesitate to reach out to 817-438-1700. We are always here to help. Best Regards, Jake Ritter, Service Director

January 07, 2023

Dealership Rating
Employee Rating

Jeremy is the BEST! I’ve bought 2 cars from him and highly recommend him to my friends, one of them bought a car from him. More

by newton.deb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews, Shantai Isom

Jan 11, 2023

Five Star Subaru of Grapevine responded

Deb, Thank you for rating your Five Star Subaru shopping experience. Our next goal is to help you fully enjoy your new Subaru. When you have technical or care questions, reach us at 817-438-1700. We appreciate you! Best Regards, Doug Laymon, Sales Manager

August 04, 2022

Dealership Rating
Employee Rating

Top notch service! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! More

by C G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Five Star Subaru of Grapevine responded

Thank you for your recognition for many of the Five Star Subaru staff, C G! We are thrilled that you had a pleasant service visit and we look forward to seeing you again. When you have questions about your car, we are here for you at 817-438-1700. Thanks again, Marcus Procter, Service Director

July 03, 2022

Dealership Rating
Employee Rating

Very Professional, clean and speedy service. I always leave feeling relieved and confident my car was taken care of to the highest standard. More

by Semiottomatic18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2022

Five Star Subaru of Grapevine responded

Thank you Semiottomatic18 for your review and business. When Sean or I can offer our maintenance advice, give us a call at 817-438-1700. We are here to help you enjoy your Subaru. Best Regards, Marcus Procter, Service Director

May 28, 2022

Dealership Rating
Employee Rating

Excellent customer service always! Sean and Nick are the BEST! I love Five Star Subaru! More

by Tanisha S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Eyster

May 29, 2022

Five Star Subaru of Grapevine responded

Hello Tanisha, You are a valued customer and friend at Five Star Subaru. We really appreciate the opportunity to help you care for your Subaru. Nick, Sean, and our entire staff welcome the chance to hear from you at 817-438-1700. Reach us any time you need our automotive advice. Best Regards, Marcus Procter, Service Director

April 26, 2022

Dealership Rating
Employee Rating

Another day with awesome service! Always so professional and kind. From sales to the service department. I am so glad to have found our go to, one stop shop for car purchasing, fixing More

by angiestella4320
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Jeremy Matthews

Apr 27, 2022

Five Star Subaru of Grapevine responded

Hello angiestella4320, Your continued loyalty at Five Star Subaru is appreciated. Thank you for sharing your feedback. Both our sales and service teams are pleased to have the opportunity to help with your vehicle needs. Best Regards, Marcus Procter, Service Director

March 05, 2022

Dealership Rating
Employee Rating

Sean was incredibly helpful and professional. I have never had anything other than outstanding experiences with the service department at Five Star Subaru in Grapevine. It’s the only place I trus More

by Happy Camper
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

Mar 06, 2022

Five Star Subaru of Grapevine responded

Thank you Happy Camper! Your continued business at the Five Star Subaru service department is very much appreciated. Sean always focuses on customer satisfaction and he and our techs look forward to continuing to help you care for your Subaru. Reach us again at 817-438-1700. Best Regards, Marcus Procter, Service Director

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