Scott Wendling | Page 8

is the best I always feel at home excellent service. I see you next time I see you next time More

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The dealership is a pleasant atmosphere. The staff is friendly very knowledgeable. Michael Myers is an excellent salesman. I’m having a little problem with the Service department since havin The staff is friendly very knowledgeable. Michael Myers is an excellent salesman. I’m having a little problem with the Service department since having ownership of a 2019 Nissan frontier I’m having problem with a rattling noise under the vehicle. The gate door latch will not lock. also, the Serpentine Belt Needs to be replaced. I purchased the extended warranty, but you want to pay for the belt. I just want the truck fix. I like the truck, but these issues need to be addressed and fixed. I’ve been communicating back-and-forth with Joe Butner, He is the service advisor. Hopefully this matter will get some quickly. More

by SMTHJAMMK65 Verified Customer Verified Customer

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My family and I drove to Jersey to this dealership specifically because of their great reviews. We were paired with Scott Wendling who was very patient and understanding of our needs/ wants for this specifically because of their great reviews. We were paired with Scott Wendling who was very patient and understanding of our needs/ wants for this purchase. He took his time to show us the cars that were on the lot and didn’t give up until we were satisfied with our choice. He was professional and knowledgable and made the entire experience very pleasant. I will definitely recommend them to family and friends. More

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I've been coming to this specific dealership since I learned how to drive. Scott Wendling is ALWAYS who I deal with. He's such a great guy,he's fair, takes the time to work with you and understand what learned how to drive. Scott Wendling is ALWAYS who I deal with. He's such a great guy,he's fair, takes the time to work with you and understand what you need or are looking for. From start to finish, everything was awesome! I won't go anywhere else or deal with anyone else! More

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This is attempt 2. Att1 removed due to cussing. I had a 1300 word review which they deflected. So I eliminated the good stuff. It wasn't a bad time, but alot of thi Att1 removed due to cussing. I had a 1300 word review which they deflected. So I eliminated the good stuff. It wasn't a bad time, but alot of things went wrong. Scott, Tiffany, Yechel, all hard workers, and great personalities. They are in the right fields. The place is clean. Good chairs. When I got there I was greeted and passed to Scott. I told Scott the story and Scott had me in the car within minutes. Sitting in the car he mistakenly told me the car didn't have regenerative braking. We test drove it anyway. First complaint the driving route didn't involve taking her out on the highway. Got back and I was packing up to go (laptop, bag, water container). I confirmed not only did it have regenerative braking but it had throttle regenerative power. I said ok, I'll be needing the proper form for the tax brake. Yichel told me the car was ineligible. I pulled up the law. I sent him back twice to talk to them. In fact the car is eligible, they just couldn't read the plain language of the law "under 25,000, 2 years older than current date" So 3 hours into the sale, he comes back with a 30,000 bill. The car was 22,000. I said xxxx no, lose some stuff, lose the $899 doc fee. My father, uncle, bro in law, and family friend Gus were all mechanics at some point and bought 30 cars between them...I know the doc fee is malleable. Scott insisted it's set by the corporate and went back there. When he came back I showed him where Consumer ... whatever magazine said the NJ average Doc Fee is $350ish. He doubled down on the lie. I sent him back again. Their water cups are shoddy, and they have a vending machine instead of food. I get sent to the finance person to complete the process. There were no incentives, I'm signing papers, and I come to the forced arbitration agreement. I told them take this out, I'm not signing this. She said you have to to buy the car. I said go take this to the boss tell him he's going to lose the sale. She went back there, came back 15 minutes later. She said it's required. I said The only time I ever agree to this is when somene has something I can't get any other way. My dentist, my apartment complex...etc...and generally not with doctors or anything that costs more than $1000. "Let me explain the law here. This is the USA, State of NJ. No forced arbitration is ever REQUIRED to make a sale. This clause means your risk assessors think so little of your product that they demand you strip people of their right to sue and not only that, you're doing it post terms of agreement...we had an agreement, you're trying to change the terms", so you go back and tell him to drop the price by $1,000 in exchange for me signing this page. She came back and they took out the page. Scott had the car prepped and the power cord was missing. He offered to pick me up. Tiffany agreed to call me Tuesday but she forgot. Thursday the guy shows up while I'm in the bathroom because communication was less than it should have been. Nice kid. I hope to meet him again too. Taught him about credit and pensions. Arrived around 1:30 (but the time isn't important to the exact minute). Scott (as I had advised him 3 days earlier) sent someone so he didn't lose out on a sale. Sales can take 6 hours. Scott made eye contact with me. Some time later...I want to say 30 minutes, but I'll believe it was less, another client came in and they called him to the desk and I announced loudly, howcome they are calling him to the desk for her but I'm standing here waiting for a pickup. Scott brought me the keyfobs and the new cord. We open the car...there's the old cord. I left, he called me, he gave me one of the wrong keyfobs. Correct keyfob was low battery (how do you not check that?) The charging station was malfunctioning. 6 hours to pickup a car. Didn't give me touchup paint. I still can't get the GPS working. Email to come get plates sent to junkmail. Never called. More

by ALTAIR1972M Verified Customer Verified Customer

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This dealership is very nice and professional from top to bottom. Scott Wendling was very patient with me through the entire purchasing process, and he helped me land in a car that I love and hope to drive f bottom. Scott Wendling was very patient with me through the entire purchasing process, and he helped me land in a car that I love and hope to drive for many years to come. More

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Purchased my first car from Honda in 2014, came back 10 years later & asked to work with Scott again. Scott took his time with me. He wasn’t pushy and didn’t overwhelm me to hurry up and make a decision. M years later & asked to work with Scott again. Scott took his time with me. He wasn’t pushy and didn’t overwhelm me to hurry up and make a decision. Made sure all my needs were met and that I was happy with the car I chose. Brought my brother with me, who ended up buying a car from Scott less than a week later. What was once a Toyota family, has now jumped ship to Honda.. and Scott apparently! Thanks Scott for your assistance. More

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Everyone at the dealership is friendly, knowledgeable, and accommodating. They want you to leave happy either with your purchase or with service on the vehicle. Well run and managed. and accommodating. They want you to leave happy either with your purchase or with service on the vehicle. Well run and managed. More

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I have never been so impressed with any dealership in my life! I would highly recommend DCH Kay - I have a 2023 CRV and had a small problem with my battery- Because I drive for work - they went above and be life! I would highly recommend DCH Kay - I have a 2023 CRV and had a small problem with my battery- Because I drive for work - they went above and beyond to make sure I would never have an issue again- Do yourself and your family a favor and go to DCH Kay and no where else! More

by Traceybilotti Verified Customer Verified Customer

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Kayla in sales made my car buying experience so much fun. She really helped me factor in some excitement to a very stressful situation for me. Scott in sales helped me feel so much less anxious through the p She really helped me factor in some excitement to a very stressful situation for me. Scott in sales helped me feel so much less anxious through the paperwork process and treated me with so much kindness and respect. Ray in finance went ABOVE AND BEYOND to help me get the car I wanted and needed. He was calm, reassuring and extremely genuine. He supported me in feeling in confident in my choice and explained everything in depth, leaving me which little to no questions. I 10/10 recommend this specific dealership to anyone looking to buy a car new or used. These people understand that being human is complex and they honestly just want to help. Thank you all again! More

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