Scott Ticker | Page 34

This MDX_2020_Aspec is my 3rd Aspec.I am a loyal This MDX_2020_Aspec is my 3rd Aspec. I am a loyal customer. I was looking for ward to $1,500 customer appreciation deduction. It was agreed $30,000 This MDX_2020_Aspec is my 3rd Aspec. I am a loyal customer. I was looking for ward to $1,500 customer appreciation deduction. It was agreed $30,000 for my TLX. Buy many other Acuta dealerships as it was indicated to the sales manager... On the last minute to tell me ” there is a scratch on the bumper and one of the wheels (-$1,800) was not what was agreed. To play like that... 💩 The finance manager...what a Punk 💩 More

by B.CYRUS.D88 Verified Customer Verified Customer

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So helpful. Gave us numerous options on how to finance the vehicle. Informed us of every way possible to get the best deal. Played with numbers all day to give us the best price. Thanks guys! the vehicle. Informed us of every way possible to get the best deal. Played with numbers all day to give us the best price. Thanks guys! More

by SHAYNEJESSICA728 Verified Customer Verified Customer

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From our sales person Sal to his manager Scott, to the From our sales person Sal to his manager Scott, to the finance person Joseph, to the insurance rep., every person we encountered in Pembroke Pines A From our sales person Sal to his manager Scott, to the finance person Joseph, to the insurance rep., every person we encountered in Pembroke Pines Acura was helpful, courteous and made this a pleasant experience. More

by lorna0613 Verified Customer Verified Customer

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We received an excellent attention from my salesman Karl Reed AAA+++++. He is a very attentive and professional person to help us receive the car we desired. At the same time with our old cars, he has poten Reed AAA+++++. He is a very attentive and professional person to help us receive the car we desired. At the same time with our old cars, he has potential! More

by rickvm2001 Verified Customer Verified Customer

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this was by far the best car buying experience I've had in years... From the management level all the way down this dealer is number 1 in my book. I would like to thank my sales associate Michael Duggan fo in years... From the management level all the way down this dealer is number 1 in my book. I would like to thank my sales associate Michael Duggan for helping me find the right car at the right price, thank you to Scott and Jerry in management for helping me in negotiating the deal and to Freddy for making the financing process a breeze. THANK YOU I LOVE MY NEW CAR... More

by LYA Verified Customer Verified Customer

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The sales person I was dealing with was great. His name is Romane Durand. He was great. The Ticker guy was disingenuous and ruined the experience. He almost lost a sale over not being able to run my credit is Romane Durand. He was great. The Ticker guy was disingenuous and ruined the experience. He almost lost a sale over not being able to run my credit when I advised I had my own financing lined up multiple times. Romane was great, Ticker was awful and doesn’t make the customers feel like we are listened to. Finance guy Joe was more than accommodating also. More

by JMOYER03 Verified Customer Verified Customer

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Nice and descent sales persons and manager, Excellent service, very helpful to customers needs. I lease in PB Pines Acura and I bought and recommended 3 of my family and friends, they bought!!!! Than service, very helpful to customers needs. I lease in PB Pines Acura and I bought and recommended 3 of my family and friends, they bought!!!! Thank you for your honesty and service. More

by icenlucky Verified Customer Verified Customer

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I was very impressed with the facility, assortment of vehicles and the professionalism of the employees.... Always a lengthy process buying a vehicle but the cafeteria was a nice touch and reasonably vehicles and the professionalism of the employees.... Always a lengthy process buying a vehicle but the cafeteria was a nice touch and reasonably priced... More

by airbusdriver23 Verified Customer Verified Customer

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Unfortunately my experience at this dealership was the worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, and based on this interaction and the offer that was made we chose to return the following day to lease the vehicle, however upon my return the experience quickly went down hill. Scott was not working that day, however Jorge was present for my conversation with Scott the day prior and therefore I anticipated the process would have been straightforward. It was anything but. In the past I have felt my sales agent to be an advocate and in this experience I found myself renegotiating on terms that were clearly discussed the day prior. When sitting down with the finance agent, Joe, everything was an issue from the simple misspelling of my name on the contract to having all the wrong pricing on the contract resulting in a monthly payment significantly higher than what had been agreed upon. We had clearly discussed and agreed on covering service for the 3 years of the lease which I have had on prior leases without issue and yet this also became a complicated issue. While I did not meet the manager that night, Sam Nelson, he was called each time to address the issues that came up with Joe by phone on speaker and he was extremely rude and condescending acting as though I was the one trying to add on things that again were clearly discussed prior. I left there feeling frustrated and quite frankly exploited. Unfortunately I have to return there for my services which I am anticipating there will be issues with given the roundabout manner they addressed the coverage of my service. I truly have not had an experience like this in the past, walking away regretting having made a lease agreement with this dealership. More

by K.Hernandez Verified Customer Verified Customer

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Joe Urteaga was a pleasure to work with. He answered all my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient as possible. I would highly recommend Joe for future transactions. More

by lawrence.lindsay Verified Customer Verified Customer

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