Scott Smith

Worst customer service I’ve ever seen. The women at the service desk are always rude and hateful every time. Both of them. Been dealing with them for over and year and they’ve been like t The women at the service desk are always rude and hateful every time. Both of them. Been dealing with them for over and year and they’ve been like this since day one. I will buy a 60 thousand dollar car from somewhere else next time. I tell all my friends to stay away from Volkswagen in Roanoke simply because of the two women at the service desk. They are absolutely terrible. More

by kwalters323 Verified Customer Verified Customer

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Superb work performance excellent customer service continuous updates from collision center staff kind and professional my car was repaired and detailed inside and out a very pleasant surprise continuous updates from collision center staff kind and professional my car was repaired and detailed inside and out a very pleasant surprise More

by subletttc Verified Customer Verified Customer

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I always get great service and attention to detail with southern team. I recommend you check them out before you go anywhere else.... with southern team. I recommend you check them out before you go anywhere else.... More

by gojoe744 Verified Customer Verified Customer

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Restocked $2000 of parts without asking me if I wanted them! I wanted them! Their bid was $2000 over another body shop causing my car to be a "total loss", would not be other place! Charged me for sto them! I wanted them! Their bid was $2000 over another body shop causing my car to be a "total loss", would not be other place! Charged me for storage of 10 days before final review from my insurance. I may take you to court. I had svc done there twice! over $2K. never again. plan to tell everyone how "dirty" you are! yelp etc More

by LINDAHAJE Verified Customer Verified Customer

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Got me in quickly and keep me notified everyday on the progress. Definitely use them again. progress. Definitely use them again. More

by lrmom Verified Customer Verified Customer

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Excellent service department with responsive awareness of warranty issues!!!! Service team is very helpful and friendly!!! They are always helpful and friendly!!!! warranty issues!!!! Service team is very helpful and friendly!!! They are always helpful and friendly!!!! More

by RWRHUMMER Verified Customer Verified Customer

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They always treat me great! Great service, in a timely manner. Highly recommended them to others! Great service, in a timely manner. Highly recommended them to others! More

by BLEVINSD64 Verified Customer Verified Customer

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Very satisfied with the work and attitude of your employees. I appreciate it very much employees. I appreciate it very much More

by HBHUBLER1947 Verified Customer Verified Customer

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Great and speedy turn around time nice and friendly workers! Couldn’t even tell I had ann accident! Overall great team and experience! workers! Couldn’t even tell I had ann accident! Overall great team and experience! More

by tenisha Verified Customer Verified Customer

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The collision team has be great. 2nd time using them. Both repairs are being paid by the other person's insurance. We selected the Southern Team for the 2nd repair after the results 2nd time using them. Both repairs are being paid by the other person's insurance. We selected the Southern Team for the 2nd repair after the results of the 1st repair. More

by Roadking2001 Verified Customer Verified Customer

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