Scott Miller

Crazy upselling, overcharging and poor service here. I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filte I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filter housing was leaking "massively" and that it would be $2,850 to have it replaced. Obviously needing a second opinion since this seemed excessive, New Country MINI then quoted me a much more reasonable $2,332.05 for the exact same job. Then upon full inspection, they told me that the battery's positive terminal had been left loose by Fairfield which had fried the DME Module and that the oil drain plug had shoddily been put back on and was leaking oil.... Having spent some time working in dealerships I know this is a 100% unacceptable way to provide service and will take my business elsewhere going forward. More

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Jeff is terrific! He really knows how to navigate the computer system in the 2025 Mini. And even though he was not my salesman, he was so helpful and gracious and goo He really knows how to navigate the computer system in the 2025 Mini. And even though he was not my salesman, he was so helpful and gracious and good natured helping me figure out some of the tools in this very complicated system. I left the lot reassured and smiling. A great guy! More

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Cara is excellent at explaining any issues about mechanics in a straightforward and simple manner mechanics in a straightforward and simple manner More

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Friendly, thorough and helpful staff. No issues getting a loaner and convenient appointment was available within a week.. No issues getting a loaner and convenient appointment was available within a week.. More

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Extremely accommodating Courteous On-Time Efficient Responsive Clean and comfortable premises Have absolutely nothing other than “5 star” service to say! Responsive Clean and comfortable premises Have absolutely nothing other than “5 star” service to say! More

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Perfect in every way - what they promise is what they deliver - Salesrep Jeff Laporte is outstanding deliver - Salesrep Jeff Laporte is outstanding More

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Always great service video is a wonderful part of the service people are friendly and efficient service people are friendly and efficient More

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Scott Miller quickly assessed the problem and took care of it. He was a pleasure to deal with and I highly recommend him. of it. He was a pleasure to deal with and I highly recommend him. More

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Helpful and courteous. Delivered what was promised on time and what was agreed upon. Took his time at delivery to show the features and always kept us informed along the wa Delivered what was promised on time and what was agreed upon. Took his time at delivery to show the features and always kept us informed along the way More

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Always fast and service advisor Cara Rizzo is ALWAYS courteous., efficient and very helpful. Her expertise and unwavering commitment.as a trusted advisor has always been helpful. courteous., efficient and very helpful. Her expertise and unwavering commitment.as a trusted advisor has always been helpful. More

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