Scott Lundeen
Scott Lundeen at Capital Toyota, Inc.

Scott Lundeen

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.8
113 Reviews
4.8

113 Reviews

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113 Reviews of Scott Lundeen

October 07, 2025

Dealership Rating
Employee Rating

Capital Toyota has a great service department. They got me in and out quickly. Thanks Scott. More

by Long910
Service Price Transparency
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Recommend Dealer
Yes

October 07, 2025

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. More

by ericjdingman
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Recommend Dealer
Yes

September 26, 2025

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Courteous and quick service. Services explained up front and estimate given. Comfortable reception area to wait. More

by abluze
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Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your kind words! We’re glad our team could provide courteous, quick service and make you feel comfortable while you waited. We look forward to welcoming you back to Capital Toyota anytime!

September 22, 2025

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We have used Capital Toyota service with all of our Toyotas. They are friendly, courteous and trustworthy. More

by K9kay
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Recommend Dealer
Yes
Sep 24, 2025

Capital Toyota, Inc. responded

Thank you so much for your loyalty! We’re honored to have taken care of all your Toyotas over the years. It means a lot to hear that our team has been friendly, courteous, and trustworthy and those are exactly the values we strive for every day. We look forward to continuing to take care of you and your vehicles for many years to come!

September 17, 2025

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Everything was fine was out of the dealership in about an hour will be back again More

by jaceana53
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Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

September 03, 2025

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You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
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Recommend Dealer
No
Sep 04, 2025

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

July 10, 2025

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The dealership in my opinion is a great dealership but when I got in my vehicle to leave I found the vehicle parked on a hill without the emergency brake on. As I shifted from park to reverse I heard a lo More

by Niteman282
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Recommend Dealer
Yes
Aug 08, 2025

Capital Toyota, Inc. responded

Thank you for your feedback and for recognizing us as a great dealership. We sincerely apologize for the concern you experienced with the emergency brake not being engaged properly. Your safety and peace of mind are our top priorities, and we take this very seriously. We will be addressing this with our entire team to ensure every vehicle is securely parked, especially on hills, to prevent any risk of damage. Thank you for bringing this to our attention—it helps us improve our service and care for our guests even better. Please don’t hesitate to reach out if you have any questions or if there’s anything we can do to assist you further. We appreciate your trust in Capital Toyota and hope to provide you with a flawless experience next time.

June 27, 2025

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Been getting my Prius Serviced here for almost a decade. Easy scheduling online. Kind and courteous check-in and check-out process. Quality work done quick. I have to reason to consider anywhere else. More

by dorkbean
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Recommend Dealer
Yes

Other Employees Tagged: Katie Martin

Jun 30, 2025

Capital Toyota, Inc. responded

Thank you so much for nearly a decade of trust and loyalty — it means more to us than words can express. We’re honored to be your go-to service center for your Prius, and we’re thrilled to hear that our team continues to deliver the kind of care, quality, and convenience you deserve. From easy online scheduling to a smooth check-in and check-out, we always strive to make your visit as seamless and thoughtful as possible. Knowing that you wouldn’t consider going anywhere else is the highest compliment we could receive. With heartfelt thanks, Your Capital Toyota Service Team

May 24, 2025

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Efficient, professional, thorough, and kind! I highly recommend their service and will continue to use them in the future. More

by KatieB
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Recommend Dealer
Yes
May 26, 2025

Capital Toyota, Inc. responded

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.

May 23, 2025

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Agent greeted very respectful and took my concerns seriously. His evaluation saved me money aconsider provided the service needed. I will continue to use this provider. More

by el patron
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Recommend Dealer
Yes
May 26, 2025

Capital Toyota, Inc. responded

Thank you so much, El Patron! We’re truly grateful for your kind words. It’s wonderful to hear that our team greeted you with respect and took your concerns seriously—just as every guest deserves. We're especially glad we could provide a thoughtful evaluation that not only addressed your needs but also saved you money. That’s the heart of omotenashi—genuine care and attention to every detail. We look forward to continuing to serve you and are honored to have earned your trust.

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