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Scott Lundeen
Scott Lundeen at Capital Toyota, Inc.
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Scott Lundeen

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.8
103 Reviews
4.8

103 Reviews

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103 Reviews of Scott Lundeen

March 28, 2025

Dealership Rating
Employee Rating

Staff was very polite. Kept me informed on progress of the work being done. Work was completed in a timely manner. More

by mbcave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

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Apr 07, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind feedback! We’re thrilled to hear that our team was polite and kept you informed throughout the process. Providing timely service and clear communication is something we take pride in, and it’s great to know we met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We’re always here to help!

March 24, 2025

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Employee Rating

Bought a brand new LAND CRUISER and the dealer left bolts missing or loose. I will not be back here More

by Hayden purcell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marco Perez, Richard Levi, Chris Smith, Sandy Leamon, Gary McCulloch, Gwen Livley, Katie Martin, Gary Shuford, Delmas Rigsby

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Mar 31, 2025

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

March 06, 2025

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Employee Rating

The Service Department is courteous, helpful and extremely efficient. My oil change and 1 year check up took about 25 minutes. More

by Lisa Shoemate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2025

Capital Toyota, Inc. responded

Thank you for the wonderful feedback, Lisa! We're so happy to hear that you had a positive experience with our Service Department. It's great to know that your oil change and 1-year checkup were completed quickly and efficiently. We appreciate your kind words and look forward to serving you again at Capital Toyota!

March 02, 2025

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Employee Rating

Capitol Toyota has always been extremely reliable and efficient while I have had services performed. I’ve trusted them with all of my Toyota vehicles. More

by cgillentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon, Katie Martin

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Mar 15, 2025

Capital Toyota, Inc. responded

Thank you so much for your continued trust in Capital Toyota! We're thrilled to hear that you've had reliable and efficient service with us. It's always our goal to provide the best care for your vehicles, and we're honored that you've chosen us for all your Toyota service needs. If you ever need anything else, we're here to help!

November 18, 2024

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Employee Rating

Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly. More

by Alrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! 🌟 We couldn’t agree more—Scott Lunden truly is excellent! We're so glad to hear he provided you with great service while taking such good care of you. Professionalism and friendliness are hallmarks of what we aim for, and it’s wonderful to know Scott delivered that experience. 💙 Thank you for choosing Capital Toyota, and we look forward to serving you again! 🚗😊

November 07, 2024

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Employee Rating

1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor More

by Thirdegree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Livley

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Nov 13, 2024

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!

November 05, 2024

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Employee Rating

Service department does good work in a timely manner and shop is clean and safe More

by lanfan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're so pleased to hear that our team provided timely, high-quality work and that you found our shop clean and safe. We believe a well-maintained, welcoming environment is just as important as the care we put into each vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon. Safe travels!

October 19, 2024

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Employee Rating

Excellent service. Done on time. Clean and neat service area. Waiting period was less. Over all good service More

by vsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

September 24, 2024

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Employee Rating

Dealership is well maintained, the sales and service staff are always professional, polite and helpful. More

by Wolfscreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

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Sep 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We're delighted to hear that you found our dealership well-maintained and that our sales and service staff provided professional, polite, and helpful service. At Capital Toyota, we strive to create the best experience for our customers, and it's wonderful to know we hit the mark for you. If you ever need anything, we're always here to help. We truly appreciate your support and look forward to serving you again in the future!

September 20, 2024

Dealership Rating
Employee Rating

Fast friendly and courteous, was the quickest visit ever 😊 have had great service from the parts department for the last 20 years also. More

by Lee.malan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Foster

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Sep 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 20 years! We're thrilled to hear that your recent visit was quick and enjoyable, and it’s great to know our parts department has been able to serve you so well over the years. We truly value your support and look forward to providing you with excellent service for many more years to come. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Capital Toyota! 😊

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