Scott Lundeen
Scott Lundeen at Capital Toyota, Inc.
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Scott Lundeen

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.8
98 Reviews
4.8

98 Reviews

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98 Reviews of Scott Lundeen

November 07, 2024

Dealership Rating
Employee Rating

1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor More

by Thirdegree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Livley

Nov 13, 2024

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!

November 05, 2024

Dealership Rating
Employee Rating

Service department does good work in a timely manner and shop is clean and safe More

by lanfan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're so pleased to hear that our team provided timely, high-quality work and that you found our shop clean and safe. We believe a well-maintained, welcoming environment is just as important as the care we put into each vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon. Safe travels!

October 19, 2024

Dealership Rating
Employee Rating

Excellent service. Done on time. Clean and neat service area. Waiting period was less. Over all good service More

by vsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

September 24, 2024

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Employee Rating

Dealership is well maintained, the sales and service staff are always professional, polite and helpful. More

by Wolfscreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

Sep 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We're delighted to hear that you found our dealership well-maintained and that our sales and service staff provided professional, polite, and helpful service. At Capital Toyota, we strive to create the best experience for our customers, and it's wonderful to know we hit the mark for you. If you ever need anything, we're always here to help. We truly appreciate your support and look forward to serving you again in the future!

September 20, 2024

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Employee Rating

Fast friendly and courteous, was the quickest visit ever 😊 have had great service from the parts department for the last 20 years also. More

by Lee.malan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Foster

Sep 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 20 years! We're thrilled to hear that your recent visit was quick and enjoyable, and it’s great to know our parts department has been able to serve you so well over the years. We truly value your support and look forward to providing you with excellent service for many more years to come. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Capital Toyota! 😊

July 04, 2024

Dealership Rating
Employee Rating

Great experience and excellent customer service that attended all needs required for a safe car. More

by arturorocha10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience and received excellent customer service. Ensuring your car is safe and meeting all your needs is our top priority. We appreciate your trust and look forward to serving you again in the future!

June 05, 2024

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Employee Rating

We always have a great experience at the service department. Everyone is always so nice and they explain everything to me. More

by sdpslions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Levi, Ashley Foster

Jun 05, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with our service department. Our team works hard to ensure that every visit is pleasant and informative, and it's wonderful to know that their efforts are appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!

May 07, 2024

Dealership Rating
Employee Rating

Scott L. at Capital Toyota is excellent in knowledge and customer service. Great experience, and fast service. More

by 1975jkmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Perez

May 07, 2024

Capital Toyota, Inc. responded

Thank you for taking the time to recognize Scott L. and sharing your positive experience with us! We're delighted to hear that he provided you with excellent knowledge and top-notch customer service. Delivering fast and efficient service is always our goal, and we're thrilled that Scott ensured your visit was nothing short of exceptional. We truly appreciate your kind words and look forward to serving you again at Capital Toyota!

April 16, 2024

Dealership Rating
Employee Rating

Great customer service and they had my car done earlier than expected. Overall good experience. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Capital Toyota, Inc. responded

We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!

April 11, 2024

Dealership Rating
Employee Rating

Service dept very friendly and helpful my car was done in less then hour. Would highly recommend Toyota vehicles and service dept. More

by Pandapazhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Livley

Apr 15, 2024

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service center at Capital Toyota. Providing quick and easy routine maintenance with great customer service is our priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

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