Check out Scott Lewis's reviews on DealerRater

March 12, 2025

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I received top tier service from Herb Chambers Braintree. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. More

by bmorris1030

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Recommend Dealer

Yes

Other Employees Tagged: Bobby and Youseff

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Mar 12, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you received top-tier service at Herb Chambers Ford of Braintree! It's wonderful to know our team made your experience welcoming and helpful from start to finish. Enjoy your new car!

March 10, 2025

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How can you service a truck and not spot a bad transmission mind boggling cant believe it transmission mind boggling cant believe it More

by Padraigmurray

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Recommend Dealer

No

Other Employees Tagged: Jack Nguyen

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Mar 11, 2025 -

Herb Chambers Ford of Braintree responded

I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 04, 2025

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Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time Service was fast. Car was fixed rightbthe first time. Will come here every time More

by Adam81smith10

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Recommend Dealer

Yes

Other Employees Tagged: Lisa Chamberlain, Casey Metherall, Jessica Reed, Jack Nguyen, Adam Smith, Jon Rydings

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Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

Adam, thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle! We appreciate your positive feedback and look forward to serving you again in the future!

January 29, 2025

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I have been dealing with this dealership for many years. I buy in service my vehicles at Herb Chambers Ford and Braintree. From the sales people to the service department I feel that I’m in good hands. I buy in service my vehicles at Herb Chambers Ford and Braintree. From the sales people to the service department I feel that I’m in good hands. More

by Jack

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Recommend Dealer

Yes

Other Employees Tagged: Lisa Chamberlain, Casey Metherall, Jessica Reed, Jack Nguyen, Adam Smith

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Jan 30, 2025 -

Herb Chambers Ford of Braintree responded

Jack, it's wonderful to hear that you've had consistently positive experiences with our team at Herb Chambers Ford of Braintree. We appreciate your loyalty and look forward to continuing to serve you!

January 13, 2025

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Will never use them again. Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will fi Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will find out where they were with exploring the car issues, I had no answer by 4:30 even though I brought the car in for my appointment at 8:30. More

by Capricorn011746

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Recommend Dealer

No

Other Employees Tagged: Daniel O'Leary, Daniel Norian, Casey Metherall, Mena Gad, Jack Nguyen, Adam Smith, Jon Rydings

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Jan 21, 2025 -

Herb Chambers Ford of Braintree responded

I'm concerned to see this review and would like the opportunity to get some additional details about your experience. We will address this feedback with the appropriate members of our team to ensure timely and thorough updates are being shared with our guests going forward. When you have a moment, would you please contact me directly? Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

December 03, 2024

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Scott Lewis General Manager and Jessica in Finance are the best people to deal with. I recently recommended my sister in law to Scott and she purchased a new Explorer, she also agreed that Scott and Jessi the best people to deal with. I recently recommended my sister in law to Scott and she purchased a new Explorer, she also agreed that Scott and Jessica are the “Best”. More

by jv02169

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Recommend Dealer

Yes

Other Employees Tagged: Jessica Reed

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Dec 04, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for recommending your sister-in-law to Herb Chambers Ford of Braintree! We're delighted to hear that Scott and Jessica provided such excellent service. We appreciate your support and look forward to assisting more of your family in the future!

November 30, 2024

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Crooks do not stand by their words even when you have it in writing so you need to win in court to get them to do what they said they would. in writing so you need to win in court to get them to do what they said they would. More

by bostonmorris

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Recommend Dealer

No

Other Employees Tagged: Jack Nguyen, Jon Rydings , Paul Martin

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

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Worst dealer ever. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. More

by bostonmorris

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Workmanship

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Recommend Dealer

No

Other Employees Tagged: Jack Nguyen, Jon Rydings , Paul Martin

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

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This dealer is not worth your time or money the GM is useless the service manager is a lying crook useless the service manager is a lying crook More

by bostonmorris

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Workmanship

Service Time

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Recommend Dealer

No

Other Employees Tagged: Jack Nguyen, Jon Rydings , Paul Martin

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

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These people are real crooks lie cheat and steal and when you confront them they talk in circles not trustworthy at all. you confront them they talk in circles not trustworthy at all. More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Jack Nguyen, Jon Rydings , Paul Martin

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.