Scott Lewis | Page 13

Best Car Buying Experience Ever We recently purchased an Explorer from Herb Chambers Ford Braintree and were lucky enough to have had Florin as our sales rep. He made our visit to th We recently purchased an Explorer from Herb Chambers Ford Braintree and were lucky enough to have had Florin as our sales rep. He made our visit to the showroom "the best car buying experience ever" with his politeness, knowledge of product and funny sense of humor. I can't imagine going anywhere else next time we need to purchase a car. A shoutout to Scott, the general manager, who was great and helped us with an issue on our Ford Edge. More

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Dealer Excellence This dealership's customer service is second to none. Sales Manager Scott Lewis is all about the experience, making certain that the customer receive This dealership's customer service is second to none. Sales Manager Scott Lewis is all about the experience, making certain that the customer receives the most updated information about the vehicle being purchased and is most helpful with the numerous steps necessary for purchase. He makes the whole process easy. Once I owned the car Florin Burghiu was extremely knowledgeable and helpful walking me through the set up and features of the vehicle. A pleasure to work with. Thank you to everyone involved in my leasing my new Ford Escape! More

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Awesome experience and outstanding service! my company recently purchased two Ford Explorer's. My dad had Brandon as a sales associate and he was terrific. I had the pleasure of dealing with Nat my company recently purchased two Ford Explorer's. My dad had Brandon as a sales associate and he was terrific. I had the pleasure of dealing with Nate. My dad's experience was five stars. I have to say I had the most professional and friendly service from Nate. He is a true asset to the Braintree location. I would send anyone looking to purchase a vehicle to him and I look forward to working with him in the future. I also give Nate five stars. The entire staff was fantastic from start to finish. More

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Worse Customer Service ever! Swindlers I feel I was completely misled by more than one person on more than one occasion during my purchase process and when I looked to the leadership (GM) f I feel I was completely misled by more than one person on more than one occasion during my purchase process and when I looked to the leadership (GM) for customer service and was met by an abrasive, unsympathetic and unprofessional responsive from a person who is representing a organization that prides itself on an unparalleled customer experience... not so much! I had gone into Herb Chambers Ford of Braintree on 10/19/2014 after driving by and seeing a Honda S2000 in the lot. I was promptly greeted by a a sales person, Shawn who started to tell me about this little car. He informed me that it had basically in a time capsule in someones garage since it were new and the owner's wife had encouraged the trade in of the car. I hadn't brought my trade into the dealer with me as I was just driving by and hadn't planned on purchasing a vehicle that day so I needed to go home and pickup the car that I would be trading. I should have left and never come back after the sales manager pressed me to "just finance" the car and he would "buy" my trade from me when I had a chance to bring it in! It was all very shady!... but he mentioned I was protected because of Herb Chambers 5 Day guarantee if I wasn't happy with the car... so I really couldn't go wrong right? I opted to get my go home and get my trade thinking it would be a better option. When I got back and we figured the price points on both the trade and the S2000 I was still hesitant about the purchase, but I liked the car and felt protected because I was yet again reminded, for a 3rd time mind you, of Herb Chambers 5 day money back guarantee and the 30 day trade in policy.... where could I honestly go wrong?!! The next day (Sunday 10/20/2014) my husband and I had gone into the dealership to finalize all the paperwork and to take delivery of the car. The finance manager AGAIN reiterated to us our right to the 5 Day return policy and the 30 day return policy. After taking the car home and driving it for a few days we realized that the car really wasn't for us and we should find another car that would suit our life much better. I called the sales person Shawn who was great and wanted to make sure that we were happy. He encouraged us to hold out for the 30 day policy where we can trade the car in for the purchase price for another vehicle that way we could be sure the car wasn't for us, but still have options. I'm sure he just wanted to keep a sale, but I set him to rest informing him that we would be purchasing a new vehicle, but it wouldn't be that car. We were that we had to speak to the general manager, Mr. Scott Lewes, and he would be the one to assist us. The next day I received a call from Mr. Lewis and explained the situation to him - that we wanted to find another vehicle, because this car would not be for us. Mr. Lewis then informed us that the 5 day and 30 day policies did not apply to convertibles and that he could do nothing for us. I was completely floored due to HIS employees on more than one occasion telling me about the policies? I was completely confused! I was informed and led to believe that I had these policies to protect me - I was either blatantly lied to OR Mr. Lewis doesn't inform his employees of company policy. I understand policy and how they work. What is policy on misleading customers? What is the policy for not training your employees on your policies? Either way this is now a customer service issue and I wanted some assistance or at least a willingness to be heard in order to come to mutually beneficial agreement. NO - Mr. Lewis was extremely rude and not at all helpful. When I informed him of what I was informed by his employees he simply said that he is not "privy" to private conversations what are had outside of his presence and no matter what I was told that is not the policy so I will have to "live with it". WOW!!!! This is the general manager of a dealership who advertises nothing but an amazing customer experience! I have since written to several emails to corporate and left Mr. Lewis 2 messages and have yet to receive further contact. I then find out after the facet that the car has been involved in an accident... time capsule huh? Buyer beware! They say anything to make a sale and clearly have xxxx customer service! Mr. Lewis should be ashamed of himself - he needs to have some integrity for his employees and should learn to be far less arrogant and cold on the telephone. People want to be heard, not ignored. You need to make a buck that fast and at this price - go for it, but remember KARAMA can be a tough thing to live with More

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Vehicle not ready when arrived. Salesman Mark great. Not ready after 1.5 hour drive when arrived. Service before pickup not complete. Hub assembly on front wheel needs replacement. Sold to me with n Not ready after 1.5 hour drive when arrived. Service before pickup not complete. Hub assembly on front wheel needs replacement. Sold to me with nail in tire!, Mark was great, finance great, mark is at boston herb Toyota now. Good website. Liked no haggle prices! More

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Major Service on Ford Explorer Track Spoke with Dan Abate about service on our Ford Track. Dan Reviewed the major issues and made recommendation on what should be completed first and add Spoke with Dan Abate about service on our Ford Track. Dan Reviewed the major issues and made recommendation on what should be completed first and additional work for future. Dan was professional, knowledgeable and so easy to speak with about the issues and his concerns. Dan gave a a estimate of cost for total completion of services and when service was completed Dan was right on the monies. My experience with the services dept was excellent and would be back in the future. In addition our Daughter Purchased a Ford Edge and would like to Thanks Scott Lewis for his expertise and assistance in making that purchase easier then we though it would be. Again, thanks for making both Service and Purchase and easy process for the customers. More

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Great experience got even better! I bought my truck in July of 2013. Loved it then and I still do. The truck had been hit on their lot, although it had been fixed and discounted prior I bought my truck in July of 2013. Loved it then and I still do. The truck had been hit on their lot, although it had been fixed and discounted prior to my purchasing it. This fact they were honest about right from the beginning. However, within 6 months, the paint where it had been hit began to crack and discolor. When I brought it back so that the General Manager, Scott Lewis could take a look at it, he immediately agreed to have their service department repaint it at no cost to me. To be quite honest, I really didn't expect this kind of service nine months after I purchased this vehicle from them. It goes to show you that they are willing to stand behind what they sell and furthermore, go far beyond what is expected from them to keep a patron happy. THANK YOU guys for going those extra miles! It may be a while before I need another truck, but I know where I will come to buy it… NOT TO MENTION all the people I'm going to tell about my wonderful experience!!! Thank you, thank you, thank you!!! Alison Ingram-Pearson More

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I have had a great experience both buying and leasing with Herb Chambers Ford. The staff was helpful explaining my options so I could decide what would work best for me. I have been extremely happy wit with Herb Chambers Ford. The staff was helpful explaining my options so I could decide what would work best for me. I have been extremely happy with my experience and my explorer. More

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Every single interaction with Herb Chambers ford was totally exasperating. They were dishonest at every step of the way. THey continually made promises ("the car will be ready by 2pm tomorrow") they t totally exasperating. They were dishonest at every step of the way. THey continually made promises ("the car will be ready by 2pm tomorrow") they then didnt keep- when I pointed this out to them, they said "oh, xyz happened so we coudlnt keep to our schedule"...but dont make promises that you cant keep! They were also VERY disorganized in their customer service. They forgot to refund me my deposit until I bugged them, they forgot my second set of keys, and they forgot to put the owners manual in the new car I bought. Lastly, after I wrote a really exasperated email to scott lewis the manager, he had the nerve to tell me that the issue was MY attitude, and not their incompetence and dishonesty. Here are some of their broken promises: -"we will have all 3 cars you want to look at by 2pm tomorrow" (though some cars were across the state -"we will fedex you the keys and the owners manual tomorrow" (didnt get them for 3 more days) -Forgot to issue my refund on my deposit until I bugged them -"you will be in and out in 30 minutes when you buy the car" (took 4 hours) -"you are the next one to do your paperwork" (3 other guys in line) What really topped it off for me was that not only were they incompetent, they acted as if I was the unreasonable one when I asked them to stick to the promises they had made. More

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What a fantastic dealer, a true gem to deal with. It's refreshing to find a dealer where you feel 100% comfortable. If your looking for a change please visit Herb Chambers Ford you won't be disappointed, refreshing to find a dealer where you feel 100% comfortable. If your looking for a change please visit Herb Chambers Ford you won't be disappointed, you'll actually find yourself enjoying the experience!! Way to go everyone keep up the hard work you make buying and servicing a car simple easy transaction. More

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