Scott Lewis

poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks attention which he confirmed. was told that they would need to hold my car for 2 additional days to fix repair. jack told me my car was ready and fixed. when car got dropped off it came with same scratch I confirmed with jack. then after confronting them about it they tried to gaslight me and said it was a different wheel. confirmed that it was the same wheel in question. reached out to general manager for apology. Scott wasn't apologetic at all despite me being in the right. he is willing to pay for the repair but isn't willing to pay for the rental during the downtime for the repair nor willing to provide a loaner. More

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Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems. Great service. Would recommend highly! Great Customer service. In and out with no problems. More

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Dianne was wonderful! She went above and beyond to make sure I was satisfied with my car repairs. She went above and beyond to make sure I was satisfied with my car repairs. More

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I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notch. More

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Would never buy another vehicle at this dealership extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker More

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I received top tier service from Herb Chambers Braintree. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. More

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How can you service a truck and not spot a bad transmission mind boggling cant believe it transmission mind boggling cant believe it More

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Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time Service was fast. Car was fixed rightbthe first time. Will come here every time More

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I have been dealing with this dealership for many years. I buy in service my vehicles at Herb Chambers Ford and Braintree. From the sales people to the service department I feel that I’m in good hands. I buy in service my vehicles at Herb Chambers Ford and Braintree. From the sales people to the service department I feel that I’m in good hands. More

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Will never use them again. Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will fi Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will find out where they were with exploring the car issues, I had no answer by 4:30 even though I brought the car in for my appointment at 8:30. More

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