Scott Douglas
Scott Douglas at Ferman BMW
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Scott Douglas

Finance Director

Ferman BMW

31400 US Hwy 19 N
Palm Harbor, FL 34684

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4.8
437 Reviews
4.8

437 Reviews

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438 Reviews of Scott Douglas

February 22, 2025

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Been a loyal customer here for about 10 years and at least 3 cars, great experience every time, with service or sales, down to earth friendly, knowledgeable and very real people with great integrity. 10 More

by erind526
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: david theado, Patrick Knutson , Cesar

February 22, 2025

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Ferman BMW sets the standard. Our guide through the process of building our vehicle, Charlie, was amazing. The team at Ferman should be celebrated at every opportunity. The pro More

by Julie Pigsley
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: david theado , Charles Fernandes - ALL THE STARS

February 21, 2025

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Friendly and respectful. I felt no pressure to purchase and the financing was a great experience More

by jim@firstchoiceinvestigation.com
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Recommend Dealer
Yes

Other Employees Tagged: david theado, Tom Berges

February 15, 2025

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Great service, listened to what I wanted and made it happen with no problem at all. More

by kbondurant
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Recommend Dealer
Yes

February 13, 2025

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Everyone was so professional. They were knowledgeable, helpful and always available after I purchased the car. I would highly recommend them without reservations. More

by stevomir
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mary Keller, Karl Alvarez

February 12, 2025

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Overall poor communication! I still haven’t received my tags and registration. The 30 day tags expired a month ago. More

by taraya1222
Recommend Dealer
No

Other Employees Tagged: Aaron Cox, Joseph Callipare

Feb 14, 2025

taraya1222 responded

1st it’s Taraya! 2nd I have the emails were I communicated clearly as well as the text messages from the salesman I worked with. So let me address everything. It took Scott Douglas a few days to email me explaining what I needed to do to receive my permanent tags. He said once I pay the taxes I have to email him with a paid receipt. I called and spoke with him on or January 22 to confirm I received the email and will pay and email the receipt within the week. I sent him the paid taxes receipt on January 30th. I sent another email on February 5 inquiring about my tags and checking to confirm if he received the email. When I didn’t get a respond I began to call, I left him several voicemails. I called last week because I didn’t get a response to the emails or voicemails. I finally spoke to Scott again on Feb 6th and asked him if he received my email and if he could update me on the whereabouts of my tags. I quote “Ms Banks I just spoke to someone the other day and they are on the way all you have to do is check the mail. However, I checked the mails yesterday and it wasn’t there so I called yesterday, again! I spoke with a gentleman by the name Alejandro. He took time with me and got a response by a man name Don I believe, confirming he has the tags and will be shipped this weekend. He told me if I don’t have it by Monday to give him a call and let him know. I’m thankful for him because he’s the only person after signing the paperwork and sending you all the check that’s helped me because since there’s been minimal communication from the gentleman I worked with including the sales guy. Now when I went to pay my taxes the receptionist did confirm the taxes were already paid and I was confused. I asked if she could tell me who paid them and she said it was a business by the name of DGS (I think I have the name written down at home). I said I was going to wait for a receipt from the business or take it as a blessing if I don’t get an invoice from this business by the end of the year, just being honest. I was going to respond back privately but after reading your response again I can’t unfeel the rudeness so I’m choosing to respond publicly so further inform customers of the horrible communication as I stated. At this point because of the inconvenience, lack of communication and unprofessionalism from the sales guy Joe the taxes you say was paid by ya’ll should be pain and suffering. Now Karl because you tried to invalidate my experience and defend my poor communication comment based on my receipts and what I just explained can you please point out why no one informed me of you all paying the taxes especially considering I spoke with someone yesterday!? Or even further more can you explain why your response was rude and you missed named me?

February 10, 2025

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Had tire replaced and made a quick visit to genius and Finance Dept. all very goo More

by lorendah
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Annese

February 05, 2025

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Scott is very knowledgeable and has a passion to ensure that his clients have the best financial deal. He ensured that everyone walked away satisfied from the car-buying experience. More

by Rebecca
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Berges

February 05, 2025

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Tom made our car-buying experience exceptional. He went above and beyond, treating us as individuals rather than just an another sale. Tom followed up with me after the sale to take care of some it More

by Rebecca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Berges

January 31, 2025

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Employee Rating

I had a great experience purchasing my new BMW from Ferman. I traveled a couple of hours as they were eager to put a deal together. Not so much at our local BMW dealership. More

by SFRISCEA
Recommend Dealer
Yes

Other Employees Tagged: Joshua Daniel , One of the tech guys helped to set up the car. I can't remember his name but he was wonderful as well.

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