Scott Boulanger

Heartbreaking Experience at BMW San Luis Obispo I was excited and proud to purchase a brand new 2024 BMW M340i from BMW San Luis Obispo, September 2024. I came in prepared, I brought my paid off BMW for excited and proud to purchase a brand new 2024 BMW M340i from BMW San Luis Obispo, September 2024. I came in prepared, I brought my paid off BMW for trade in and was approved by their own Financing Institute (BMW Financing) and had agreed to fair terms. The sales experience with the manager, Scott, was positive, he was respectful, professional, and easy to work with. I was also captivated and genuinely proud buying a vehicle from a dealership that is more on faith based business. We shook hands, and I left the dealership thinking I had just completed a smooth, honest transaction. Unfortunately, what came after has left me feeling blindsided, stressed, and deeply disappointed. After signing all the documents and driving my new car home, I was shocked to see multiple credit inquiries from different banks and credit unions. I had no idea why this was happening. When I called one of the credit unions, they told me that BMW San Luis Obispo had sent them the request. I called the dealership, and Paul from finance, who handled my paperwork, admitted he had sent them out, but only after I confronted him. He gave me a brief apology, then proceeded to gaslight me, implying it was somehow my fault for buying the car. He even told me they “lost money” on the sale, as if I should feel guilty about it. I was confused and hurt by his tone and attitude, especially after such a major purchase. By the end of the call, he even denied sending the applications altogether. At that point, I didn’t want to argue anymore, I already had my loan, my car, and just wanted to move forward. But it didn’t end there. Last month or so, I went to the DMV to check on the status of my plates and registration, only to find out that the dealership never submitted anything. I called them to check on the status and was kindly told that it has been processed already. Fast forward to today, March 31, 2025. When I called them again and asked for an update since I have not received anything from the DMV, a kind woman on the phone looked into it and told me that my plates and registration had been mailed, but not to my home address. They were sent to a PO Box address I’ve never owned or used. She seemed surprised herself and admitted someone from their end had changed the address. She promised they would investigate. But at this point, I can't help but feel this was done intentionally. A quiet form of retaliation, perhaps, because as Paul put it, they “lost money” on the sale. That possibility is not only disturbing, scary and it’s heartbreaking. I came into this dealership simply looking to trade in my BMW for a newer one. I had hoped for a seamless, respectful experience. Instead, I’m left with a beautiful car, but also ongoing mental and emotional stress, caused by people who should’ve been the most professional part of the process. Scott, the Sales Manager, was great. But the rest of the experience, especially the handling of my paperwork was an absolute disaster. This should never happen to anyone else. Will I recommend them? I'm 50/50 on this because they have a good sales team but with an unprofessional admin side. The higher ups should investigate this and apply the proper actions. More

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Can’t praise Scott Inman enough for his professionalism, patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for also making the transaction enjoyable. More

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Excellent customer service and friendly. JT helped me out and got me into a brand new car day of. JT helped me out and got me into a brand new car day of. More

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Kevin did everything he could to get us in the car we wanted and it worked. We drove away in a brand new 2024 X4 and couldn't be happier. Go see him if your looking for car, you'll be happy you did... wanted and it worked. We drove away in a brand new 2024 X4 and couldn't be happier. Go see him if your looking for car, you'll be happy you did... More

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They do Great work and are always so gracious! ! One of the best !! Thanks Everyone!!! ! One of the best !! Thanks Everyone!!! More

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I had the best experience today with the purchase of my new 2024 BMW M4 Comp. The sales team was awesome. My salesman JT was amazing. This place makes me want to hang out with the guys outside work. new 2024 BMW M4 Comp. The sales team was awesome. My salesman JT was amazing. This place makes me want to hang out with the guys outside work. More

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Parts couldn’t fix my spoiler on my brand new car that was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I found and the calcium deposit on the rear window, indicating repairs. On a brand “new” car. Sold new damaged goods. The last straw was when Tony Vital, a SA, tried charging me $2,800 or so on a part that was supposedly causing my front left tires toe measurement to be off. So it was driving pretty bad. Tony tried to pull a fast one. I know he gets a cut. I of course didn’t go through with it. Found the part online for $398. Some lack character and respect, nothing new. BMW makes amazing cars, it’s a shame some people cannot have ownership of one without the ill advised tactics used by the places that sell them. All they do is sell them, that’s it. At least in my experience. Hope this helps someone. More

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Roger and all the staff at San Luis Obispo BMW, always give great customer service, and answer all questions completely. So happy I bought my vehicles from them. They are the absolute best! give great customer service, and answer all questions completely. So happy I bought my vehicles from them. They are the absolute best! More

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We had a great experience at BMW of slo. The staff was great and very friendly. Both Scott’s are very great salespeople and would recommend people to come here and buy a car. Awesome experie The staff was great and very friendly. Both Scott’s are very great salespeople and would recommend people to come here and buy a car. Awesome experience overall More

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As I was getting out of my vehicle when I arrived at BMW of SLO,Adrian approached me in a professional, kind and welcoming manner. While working with Adrian on purchasing my first vehicle at BMW of SLO I wa of SLO,Adrian approached me in a professional, kind and welcoming manner. While working with Adrian on purchasing my first vehicle at BMW of SLO I was worry, stress and anxiety free. He made the process very seem less and peaceful no hesitation in purchasing the vehicle as he was with me every step of the way and very thorough upon explaining everything. Overall Extremely happy. Thank you so much Adrian. More

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