Scott Bolticoff

Worst dealership experience even Buying a '21 Tundra from Wasler / AKA Lexus of Wichita. Found Truck online Monday, call / hold /transferred multiple times before salesman Corey took my info and started trad Wasler / AKA Lexus of Wichita. Found Truck online Monday, call / hold /transferred multiple times before salesman Corey took my info and started trade in process. Submitted 15 pictures requested & info including slight damage. Was not asked for any additional pics. Tues called at 1:00 PM on status & was told truck was at their sister dealership (Mini- Cooper of Wichita) and that salesman was off. Transferred to Sales Manager Scott Bolticoff, who said was too busy to handle himself, could I wait will Wed? Called Wed to saleperson Rosalie Isern and we began finalizing deal. Provided all additional info. I asked for Thur delivery as Iwas supposed to leave for lake on Friday, but told they could only deliver Fri. Also asked to make sure Truck complete (2 key FOBs, manuals, spare, etc) and was told by Rosalie it was. Friday Truck was delivered, the delivery person saw my truck verified dent I had documented with pictures of. He noticed 2 dings from hail on hood that I was not aware of and sent pics back to Scott who informed me on phone they would not accept the deal without additional cash. We settled on $500 extra I paid via CC. Also Truck was missing 2nd Key FOB which I'd asked the saleperson to verify. Was told by Scott there was nothing he would do on that (I've since had a back up FOB mad at $200 cost) - I was tempted to cancel the deal and tell him to take the truck back but went ahead and closed with the cashiers check. The poor communication continued when, after 6 weeks I texted Rosilee asking for status on my title and method of delivery. Was curtly told it could take up to 60 days, Told her I travel for work, if I needed to sign for the packet (like Fedex) I needed tracking info make sure I was home. She said that was in their docs Dept and she had no way to getting that info. The next day I get text from her saying USPS was delivering title THAT DAY. Luckily was home. As stated at the outset - this was the worst dealership I've ever transacted with from start to finish More

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Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More

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Very pleased customer The dealership and the leadership team have been phenomenal. I have bought two cars from there in the last six months. It really has to do with the cu The dealership and the leadership team have been phenomenal. I have bought two cars from there in the last six months. It really has to do with the customer service that I have been receiving from the people that have been listed on here. I’ve already begin to build relationships with them which is very important to me. They have gone above and beyond to make sure that my car is taken care of. I have been contacted to follow up with me and if they could do anything to continue to make me happy in my car or in the service of my car. More

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New car purchase Very impressed with our salesperson! Greeted us with a friendly personality. Showed and drove several different size SUVs . Although there were severa Very impressed with our salesperson! Greeted us with a friendly personality. Showed and drove several different size SUVs . Although there were several issues getting the one I wanted she went the extra mile to make me a happy new Lexus owner! The manager and all we dealt with were knowledgeable and made us feel very comfortable. Our salesperson went over the car features and showed me enough to be comfortable driving off their lot. The entire dealership was clean and very friendly. More

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Great Experience The entire experience was great! Thank you Vy and all the Lexus associates for taking such great care of your customers. The purchase of our vehicle The entire experience was great! Thank you Vy and all the Lexus associates for taking such great care of your customers. The purchase of our vehicle was an easy process. More

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Go see John Kenndy awesome person and car salesman John Kennedy is the best car salesperson I have worked with so far,John will do whatever is ask and more.Very good person even after the sale,good jo John Kennedy is the best car salesperson I have worked with so far,John will do whatever is ask and more.Very good person even after the sale,good job John!!!! More

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This how car buying experience should be!!!!! The dealership understood that my time is valuable. They inspected the vehicle and informed me of all imperfections. There were 2. When I arrived a The dealership understood that my time is valuable. They inspected the vehicle and informed me of all imperfections. There were 2. When I arrived after 5 hours they offered me drinks and snacks and time to relax from the trip. Then I had plenty of time to look and drive the car. It made the decision an easy one to purchase the car. Top Notch!!! More

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Satisfied Customer Thank you to the team and especially Lance for the great service. We will be back. The car is amazing and a joy to drive Thank you to the team and especially Lance for the great service. We will be back. The car is amazing and a joy to drive More

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Great experience! All the people at this Dealership are very nice and professional. It was a very laid-back experience. They did not pressure me and that’s what I like All the people at this Dealership are very nice and professional. It was a very laid-back experience. They did not pressure me and that’s what I liked about it most. Not the typical car lot.Our salesman Lance was Awesome. Thank you!!! More

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Purchase at Lexus Customer service I felt like family Vy addressed. All my needs and went over everthing with me on a personal note. I really enjoyed working with Lexu Customer service I felt like family Vy addressed. All my needs and went over everthing with me on a personal note. I really enjoyed working with Lexus of Wichita as i felt as if they cared about not only my experience but also making sure i received a quality vehicle. Scott & Allen were great too... As they give me options available to me in regards to financing & warrenty information Thanks you guys I'll see ya for the next one.!!! More

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