Schuyler Miller

Disappointing Experience at Route 46 Auto & Route 46 Nissan I had a very disappointing experience with Route 46 Auto and Route 46 Nissan. I strongly advise anyone considering a visit think 1000 times be Nissan I had a very disappointing experience with Route 46 Auto and Route 46 Nissan. I strongly advise anyone considering a visit think 1000 times before doing so. Before scheduling my appointment, I made it explicitly clear that I wanted full transparency regarding all charges. I was assured multiple times that the only fees involved would be sales tax, DMV, and documentation fees--nothing more. Since the dealership is 60 miles from my home, I wanted to avoid wasting my time and that of my family. However, after the test drive, the salesperson unexpectedly added a $4,000 certification fee, claiming it was mandatory. This was never mentioned during our earlier conversations, despite my direct questions about hidden fees. I did mistake even after reading so much bad review's I took chance of visiting this dealership & regretting on my decision. If you visit this dealership I can bet you waster your precious time and money. Why wasn't this disclosed upfront? Why mislead potential customers and waste their time? I interacted with three individuals--Troy Lockett, Chris, and Schuyler Miller--during this process, all three are biggest frauds. Based on my experience, I would caution others to be extremely careful when dealing with this dealership. If you value your time and money, I recommend exploring other, more transparent dealerships. Update on this review (07/20/2025) : Stefanie contacted me to ask how my appointment went. She mentioned that the Certification Program, which all three salespeople—Troy Lockett, Chris, and Schuyler Miller—claimed was mandatory for purchasing the car, is actually optional. Stefanie said she confirmed this with one of the managers. She also told me she would send me an email by tomorrow morning with this information and arrange an appointment with another manager so I can proceed with purchasing the 2021 Nissan Sentra SV. Now, I’m waiting to see whether Stefanie is being genuine or if she’s just like the other three who misled me. Review Update (07/21/2025) : Now, these individuals have also begun concealing their identities. The person who gave us the test drive introduced himself as 'Chris,' but we saw Nick as salesman name on quotation sheet, so we believe his name is Nick. Mr. Frank Tackett, was the contact number you provided intended to mislead customers or simply for show? No one ever answers the calls made to that number, even when it's used to report concerns. I received an email from Tiffany confirming that the Certification Program—previously described as mandatory by Nick, Troy, and Schuyler—is in fact optional. This raises a serious concern: why was I led to believe otherwise, resulting in an unnecessary 120-mile round trip and a significant waste of time for me and my family? Additionally, Tiffany provided a revised price estimate for the 2021 Nissan Sentra SV, increasing it from $13,995 to $14,995. I was in regular communication with her on Saturday (07/19/2025) and Sunday (07/20/2025), during which the price was consistently quoted as $13,995. The sudden price hike on Sunday night, followed by a request for me to pay the increased amount, is both disappointing and unprofessional. This experience has left me questioning the integrity of the sales process at Route 46 Auto. I hope this feedback is taken seriously and that steps are taken to ensure transparency and respect for customers moving forward. Tiffany Torres confirmed via email that the certification program was optional and mentioned she would assign a different manager to assist me with the sales process. However, I never received any follow-up from her. Despite multiple attempts to reach out through calls, text messages, and voicemails, I received no response. This lack of communication suggests that she may have been aligned with others who previously provided misleading information. Unfortunately, this experience reflects poorly on Route 46 Autos. They are worst More

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I wish I could give negative stars. I went to this dealership ready to pay the advertised price, only to be hit with a surprise $4,000 fee for a pre-owned certification that was suppose I went to this dealership ready to pay the advertised price, only to be hit with a surprise $4,000 fee for a pre-owned certification that was supposed to be included. When I questioned this, they claimed it was mandatory—even though the car had less than 4,000 miles and clearly didn’t need it, it’s still under warranty. I have pictures of their mixed messages: one saying the certification is included and another stating that I don’t have to buy it and that the only fees I would be responsible for would be tax, tags and documentation fees ($895), so which is it? And I’m not the only one who’s been burned by this. Think about it: when was the last time you went to a store and they refused to sell you something at the price they were advertising? Avoid this dealership if you value honest, upfront price and your time. Unlike others, I will not be stopping at a review. More

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Offered to pay full price as advertised, then they say there’s a $4,000 fee for pre-owned certification which was included per advertisement. The I say I don’t need it since the car has less than 4,000 mi there’s a $4,000 fee for pre-owned certification which was included per advertisement. The I say I don’t need it since the car has less than 4,000 miles and they say I have to buy it. This place and the manager are a joke. Crooks. More

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Believe all of the reviews you see about this place regarding “bait and switch”, “hidden fees” “misleading”, “etc. Car buying is a stressful process for most of us, however this car dealership takes un regarding “bait and switch”, “hidden fees” “misleading”, “etc. Car buying is a stressful process for most of us, however this car dealership takes unethical to the next level. If you see an internet price, you will need to add $7000-$8000 to it to get the out the door price. Tax, title, registration, doc fee is understandable and ever dealer charges that, however you also have to pay $4000 to certify the car. So, the real price of the actual car is “internet list price” which looks great when searching vehicles online + “$4000”. I know car dealerships make up all types of things, however this is by far the most unethical business practice I have ever seen. In a world full of “hidden fees”, “junk fees”, etc this place takes it to another level. More

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Liars and Dishonest. Their posters say 100% satisfaction they lied to my family very disappointed! Their posters say 100% satisfaction they lied to my family very disappointed! More

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I have to say, I was skeptical. I was dealing with a representative over e-mail and was provided with a lease quote that was one of the better ones I have seen. I initially did not I was dealing with a representative over e-mail and was provided with a lease quote that was one of the better ones I have seen. I initially did not want to make the trip to the dealership because I thought I would be told, that some information was omitted or the actual deal was much higher. Well, to my surprise, I was wrong. I was greeted by Schuyler Miller who set me up with Tom Bastardo to work with. Even though I told Tom I did not need to drive the car (I had already test drove it at another dealer), he insisted I go to look at the model and color I wanted (which I appreciated). It turns out the deal was what I was told over e-mail. The lease negotiation was minimal and the payment was exactly where I wanted to be and I feel they gave me a very competitive deal. I am satisfied with my experience. Tom was very helpful and took time away from other customers when I came back to pick up the car so he could show me how to work the various features. Schuyler was easy to work with as well. More

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Very courteous knowledgeable and they made me feel comfortable the whole time joe and skyler worked with me comfortable the whole time joe and skyler worked with me More

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Walked in to no greeting and had to find someone to help me. Was taken care of to see and test drive the vehicle I wanted and pre scheduled for. Upon returning, I had to again search for someone to return t me. Was taken care of to see and test drive the vehicle I wanted and pre scheduled for. Upon returning, I had to again search for someone to return the keys. Someone offered to assist me on my purchase. Online the car was offered at $17,998. Was told “This is the internet price and you must buy this coverage for $4000 on top of that.” Never found out the true price and left feeling irritated. The website should disclose this information before wasting my time. Also to note the vehicle was under 20,000 miles and still had build warranties available to the purchaser (as explained by the sales manager). Update: Jamie contacted me and we attempted to work out an equitable deal, unfortunately there still appear to be too many obstacles. Jamie was pleasant and I thank him for his time spent. More

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I give 5 stars to Ramon my salesman and Sky. The transaction was seamless. I truly appreciated their professionalism and taking their time with my deal. I will definitely return to this dealership transaction was seamless. I truly appreciated their professionalism and taking their time with my deal. I will definitely return to this dealership for my next transaction in 2 years. Thank you again! More

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Wish I could’ve given them zero stars. Went and visited a car twice before even talking about pricing. Internet prices look great, until you sit down and get into the nuts and bolts of purchasing. Off the ba car twice before even talking about pricing. Internet prices look great, until you sit down and get into the nuts and bolts of purchasing. Off the bat I’m told every single Nissan certified used car MUST have a warranty purchased with it. The warranty for ALL used nissans was $4,000 even though their website explicitly states NOTHING about having to purchase an extended warranty. On top of that the sales manager skyler had the audacity to ask me if I would be willing to put less than 50% cash down after already telling him I only wanted to finance 20-30% of the purchase price and he asked me if I would extend the life of the loan. Additionally their dealer fees are a rip, $800 documentation fee and $995 prep fee. Get a grip. Oh and they told me on the way out they own every Nissan dealer in the area so I’d run into the same issues. That’s great, I’ll take my money and buy a Toyota. Pure snake oil at route 46. More

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