Saumil Bhatt

I purchased a car for my father-in-law on 6/28/2024. The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dea The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dealership. I called the dealership and they said there was an error on their end on where the car was to be registered. (This response was given after I tried to call the dealership for several days trying to get in touch with someone). I spoke to Angel who then referred me over to Jaylynn. He mailed me some documents to sign again. I signed it and sent it back the very same day via the return envelope that was sent. It is now a month later and I called my tag office again. Again, they said they have nothing from the dealership. I called the dealership and Jaylynn said he would call me back, he has not. I called the corporate office and they said they have not received anything from the dealership as well. I called the office several times to get in touch with someone, but I have been unsuccessful. I am extremely frustrated and tired of going back and forth. I need this resolved. I have also paid in full over a month ago and the tag office said they have not received any information on that either, or anything from Kia releasing the title. I need this to get taken care of. I have purchased several cars from other dealerships before and I have never experienced such unprofessionalism and lack of willingness to help on something that I had paid the dealership to take care of. We finally received the tag 4 months later and we are still waiting on the title. More

by liz34 Verified Customer Verified Customer

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Service manager was extremely patient, attentive, and eager to help. Staff friendly, attentive with clear communication. We appreciate great customer service with the South side team!!!! eager to help. Staff friendly, attentive with clear communication. We appreciate great customer service with the South side team!!!! More

by Tisha Verified Customer Verified Customer

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It was very hard to get them on the phone to make an appointment. I had to go through the website to make an Appointment. They were unprofessional when I went to pick up my car. I had to send in my husb appointment. I had to go through the website to make an Appointment. They were unprofessional when I went to pick up my car. I had to send in my husband because they acted like they wouldn’t talk to me. More

by Smallfrye1995 Verified Customer Verified Customer

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This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

by Road86 Verified Customer Verified Customer

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My engin light is still on and my window power switch not working and the car is still loosing power working and the car is still loosing power More

by FPOPE2 Verified Customer Verified Customer

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Totally above board professional very courteous and hospitable. They totally took of us in every way! hospitable. They totally took of us in every way! More

by rhymerinc Verified Customer Verified Customer

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Absolutely Amazing experience. They get me right every time, and take excellent care of my car. They get me right every time, and take excellent care of my car. More

by CHRISTOSPERRY1 Verified Customer Verified Customer

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They are not providing service, they lie about what they do. I paid for tire rotation and they did not rotate them, never top off my fluids and do not give me the curtsy wash as promised I’m over ALM union do. I paid for tire rotation and they did not rotate them, never top off my fluids and do not give me the curtsy wash as promised I’m over ALM union city second time this happened to us! Poor service More

by 4SUREFIX43 Verified Customer Verified Customer

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I have bought many cars, I can honestly say this has been best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. More

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Has to be the worst car buying experience. They wait until the very last minute to submit your paperwork for the title/registration. Since they waited so late my temporary tag expired and they They wait until the very last minute to submit your paperwork for the title/registration. Since they waited so late my temporary tag expired and they refuse to help in anyway. Spoke to many tag agency and they all said the dealer is supposed to give the extension. The finance manager Josh is nothing but a liar. He said he will help me and even gave me his personal but still I NEVER heard from him since that phone call. Calling ALM is so useless because nobody answers and everyone voicemail boxes are full. I had to appear in person to try to get some type of help. I don’t know why I even bought the car after the 1st time they disrespected me INCLUDING Josh. I came in with an approved loan from my bank, they tried to tell me I didn’t know what I was doing and that I couldn’t use it. They was so stupid and wrong you think they apologize for the inconvenience and stress they caused me ? I swear if it wasn’t for me finding the car I wanted I would have been left. I do not recommend this dealership the management is very unprofessional and they will not help you if you need it after you buy a car More

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