Santiago Baez
Santiago Baez at INFINITI Van Nuys

Santiago Baez | Page 3

Service Advisor

INFINITI Van Nuys

5455 Van Nuys Blvd
Los Angeles, CA 91401

4.8
26 Reviews
4.8

26 Reviews

Write a Review

26 Reviews of Santiago Baez

September 03, 2026

Dealership Rating
Employee Rating

Wilson was exceptional as always! It's always a pleasure to work with him. I know things will get done right. You are so fortunate to have him on your team. He always makes me feel More

by KIM_CONROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Rudy Ruiz

Sep 03, 2026

INFINITI Van Nuys responded

Knowing that Wilson makes you feel valued and confident in our service means a great deal to our team. It’s our pleasure to care for your QX50, and we’re honored you trust us with your Nissan as well.

August 29, 2026

Dealership Rating
Employee Rating

Terrible, discourteous and rude. See my review on your website Look at my review on your website More

by CNESSEL18
Recommend Dealer
No

Other Employees Tagged: Santiago Baez

Sep 06, 2026

INFINITI Van Nuys responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 29, 2026

Dealership Rating
Employee Rating

Excellent & helpful Organized adaptable, efficient, great and excellent service. I feel better about my car. I'm excited to keep it running so beautifully. More

by Coachkarynne
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Aug 29, 2026

INFINITI Van Nuys responded

We’re glad our service department could help your INFINITI Q50 perform at its best. Knowing you feel more confident after such a smooth, well-coordinated visit is rewarding.

August 26, 2026

Dealership Rating
Employee Rating

Everyone was polite and knowledgeable. The service took too long. It might have been more tolerable if there was food or snacks for the customers. They told me they do not offer a loaner c More

by Sandi.roth110240
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Rudy Ruiz , Mr Abrego

Aug 28, 2026

INFINITI Van Nuys responded

Thank you for sharing your experience with us, Sandi. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you'd be willing to share your concerns in more detail! We appreciate your business and hope to see you again.

August 24, 2026

Dealership Rating
Employee Rating

I am very pleased with my recent visit to Van Nuys Infinity. Wilson my service advisor was very professional & Van Nuys Infiniti should be proud to have him as an employee! Great work..... More

by HERBIEKAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hugo Ruiz, Josh Fuentes, Wilson Abrego, Rudy Ruiz , Matthew Hansen

Aug 24, 2026

INFINITI Van Nuys responded

Our service department enjoyed assisting you with your INFINITI Q50 and is proud to have a dedicated advisor like Wilson. Knowing that his professionalism met your expectations means a great deal to our team. We hope to see you again soon.

August 22, 2026

Dealership Rating
Employee Rating

I have consistently experienced outstanding services from the service department. I would not bring my Infiniti car anywhere else. More

by MONATELIERBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Rudy Ruiz

Aug 22, 2026

INFINITI Van Nuys responded

Knowing that you’ve repeatedly experienced top-notch service from our service team means a lot to us. Hearing that you wouldn’t bring your Infiniti Q50 anywhere else means a great deal to our team.

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