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Santiago Baez
Santiago Baez at INFINITI Van Nuys

Santiago Baez

Service Advisor

INFINITI Van Nuys

5455 Van Nuys Blvd
Los Angeles, CA 91401

4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Santiago Baez

September 28, 2026

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Employee Rating

Promptly resolved the problem, and everyone acted in a welcoming and friendly manner. First rate experience More

by maranoff
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 28, 2026

INFINITI Van Nuys responded

We’re glad the service on your INFINITI Q50 resolved the issue promptly and that our team made you feel welcome. Hearing that you had a first-rate experience means a lot to our team.

September 26, 2026

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Employee Rating

Santiago very personable and completely on top of the care for my car. Communicated with me on a daily basis More

by scottremppjr
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 27, 2026

INFINITI Van Nuys responded

Your note about Santiago’s daily updates highlights our service team’s commitment to clear communication. Knowing you felt confident in the care of your Q60 means a lot to us.

September 26, 2026

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Santiago was very professional and provided me with detailed explanations concerning my vehicle. Very professional More

by UPSILONTHETA
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 26, 2026

INFINITI Van Nuys responded

Your note about Santiago’s clear, detailed explanations highlights our service team’s commitment to keeping you informed. We’re glad the service on your QX60 left you feeling confident in its care.

September 25, 2026

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Every time i have had service he remembers me and any questions he answers them. He is always welcoming More

by Zeila9806
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 25, 2026

INFINITI Van Nuys responded

Knowing that Santiago remembers you and answers your questions at each service appointment means a lot to our service department. We’re glad the service on your Q50 feels welcoming every time.

September 23, 2026

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I like how I didn’t have to wait when I pulled in and they took care of my oil change in a timely manner. More

by ROSE.CAJULIS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2026

INFINITI Van Nuys responded

Your QX60 is back on the road with fresh oil after a quick, no-wait service. Knowing that you didn’t have to wait and found the process timely means a lot to our service team.

September 21, 2026

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My experience at Van Nuys Infiniti was great, I trust the service team in taking care of the maintenance and safety of my vehicle. More

by croverjack
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 21, 2026

INFINITI Van Nuys responded

Hearing that you trust our service team to maintain your QX55 and ensure its safety means a lot to our service department. We look forward to keeping your QX55 performing safely for years to come.

September 21, 2026

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Employee Rating

Quick service and very professional enjoyed the visit I was greeted very professionally was introduced to my service advisor he was very nice explaining everything in details what is needed etc More

by Fighter8351
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 21, 2026

INFINITI Van Nuys responded

We’re glad your service visit for your Q50 was efficient and courteous from start to finish. Hearing you felt well informed and welcomed by Santiago means a lot to our service department.

September 21, 2026

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Excellent service Professional knowledgeable Friendly clean fast Excellent service Professional knowledgeable Clean friendly employees Will recommend More

by REFUSE22LOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

INFINITI Van Nuys responded

Knowing the service on your INFINITI QX70 felt fast and thorough means a lot to our service department. We appreciate your recommendation and are glad Santiago and our team could deliver a clean, knowledgeable, and friendly experience.

September 20, 2026

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Employee Rating

I dropped my car for service and Santiago had me in and out. He was efficient and time conscious. More

by VEDA.SWILLIAMS
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

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Sep 20, 2026

INFINITI Van Nuys responded

Our service department is pleased we could get you in and out quickly for the service on your Q50. Hearing that Santiago’s efficient, time-conscious approach met your expectations means a lot to our team.

September 19, 2026

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Employee Rating

Exactly service thoroughly explained what was needed and why? When Rudy was there he always followed up to make my car running performing as expected after service! More

by ABLAKE1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rudy Ruiz

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Sep 29, 2026

INFINITI Van Nuys responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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