Samantha Nereson | Page 3

Fantastic experience. All the amenities there while I waited and loved the video describing what took place. That’s pure genius! All the amenities there while I waited and loved the video describing what took place. That’s pure genius! More

by Mark Gilbertson Verified Customer Verified Customer

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Service was good. There was a new guy working in the service department area. When he wasn't sure about the answer he went and asked somebody. That was great. Bett There was a new guy working in the service department area. When he wasn't sure about the answer he went and asked somebody. That was great. Better than guessing and saying something that's not correct. The service advisor (Samantha) called after the car was looked at and gave me my options. More

by rskortes10475 Verified Customer Verified Customer

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Nate and OAG have been great helping me deal with this nightmare. They have gone above and beyond nightmare. They have gone above and beyond More

by kdlaidlaw Verified Customer Verified Customer

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They are very kind fast and efficient. Great experience. Definitely would come back. Thank you. Great experience. Definitely would come back. Thank you. More

by ANITACOLINTHOMPSON Verified Customer Verified Customer

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Fast service. Everything done well. Don't have any concerns about my service at all. Everything done well. Don't have any concerns about my service at all. More

by MICHELLEANDMIKE Verified Customer Verified Customer

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Very friendly place and they get you in for an oil change in a timely manner in a timely manner More

by Brooklyn Verified Customer Verified Customer

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For this repair on my 2019 Ram Limited I decided to compare the dealership quote for repairing the Hemi tick, to two other independent auto repair places. I was shocked at the difference. In fact, th compare the dealership quote for repairing the Hemi tick, to two other independent auto repair places. I was shocked at the difference. In fact, the first independent auto place bid was so high, I went to a second in town for a comparative bid for the same work. The bids were both $800 higher than the dealership bid. So they must be using better, higher quality parts, right? The parts were listed on the bids so I researched the exhaust manifolds they were each bidding for. The parts were more than double what the OEM equipment was bid by the dealership. I did comparative reviews of the quality of the parts and the independent shops were bidding parts that got horrible reviews but were known for their high service shop mark-ups. I decided to go with the dealership, figuring they wouldn't be able to get my truck in until after Thanksgiving, which would have been tough for us because we had planned to take the truck on a long trip to visit family. The dealership was able to work it in the day before Thanksgiving, got the work done and called to let me know it was ready. Here comes the tough part, right? What I owe. He had to repeat it twice for me when he said "no charge." He had been making calls and checking online and found out the repairs were covered by a warranty extension I didn't know I had. Casey - you putting in the extra effort to research this couldn't have come at a better time for our family! And Nate - you juggled the schedule and got the truck in and got it done the same day and right before Thanksgiving. I also have to give a shout out to Brian, who has come through for us multiple times in the past and taken good care of all three of our vehicles. We keep coming back to this dealership because they have treated us very fairly. I have worked with a number of dealerships in the past and have to say this one stands out for caring for not only your vehicle - but investing in a long-term relationship with its customers. No quick cash grabs by overcharging. And if you haven't been in lately - their new video report of your vehicle with the mechanic walking you through what they see on your vehicle, their inspection and then what they see in terms of the repair you brought it in for is amazing. And no overselling - "Looks like you need a new whatchamagig, I'd get that done before your engine falls out..." Nope - I was told what looked good and what we didn't need to worry about. Tires? Check. Brakes? Check. I forget what else they checked and said no need to worry about but it was amazing. We get our oil changes and brake work done at the quick change oil place they have, and we will keep having any repairs needed done here after this experience and my comparison shopping. They're setting a new standard for auto service and relationship management. Well done, One Auto/Eau Claire Automotive. Jeff Tucker More

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I was in and out and with my business that’s what I like they checked over everything on my vehicle they checked over everything on my vehicle More

by anytimetransportwi Verified Customer Verified Customer

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It was an easy transition while issuing a loaner car and the people were very nice. the people were very nice. More

by jwallow7 Verified Customer Verified Customer

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Everyone there is friendly & helpful, got us water & coffee. Our sales guy Jake was great. He made the process fast & easy. Great team there. Will recommend to others. coffee. Our sales guy Jake was great. He made the process fast & easy. Great team there. Will recommend to others. More

by mshentz Verified Customer Verified Customer

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