Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford
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Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Samantha Hanlein

February 25, 2025

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easy and quick. This service dept goes above and beyond each visit. I didn't buy my truck at Salerno, only because I found it elsewhere. But I will continue to use t More

by Mikea
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Recommend Dealer
Yes

January 31, 2025

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The best service team and experience in the business! !! Always a pleasure dealing with Heather and team. More

by lou.kruk
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Recommend Dealer
Yes

January 18, 2025

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Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH
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Recommend Dealer
Yes

December 30, 2024

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The service was efficient and quick and the service advisors were friendly and knowledgeable. Very easy and pleasant experience. More

by jgsummit
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Recommend Dealer
Yes

December 06, 2024

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The team was extremely nice - They even went as far as filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. More

by ken.hopkins
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Recommend Dealer
Yes

October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
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Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 27, 2024

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Heather is the best and follows through on all. She is tops and huge asset! More

by scottsdale0
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Oct 02, 2024

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 21, 2024

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Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

Sep 23, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

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Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
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Recommend Dealer
Yes
Sep 23, 2024

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

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