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Samantha Hanlein

Overview Reviews (33) Inventory (140)

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Samantha Hanlein

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Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9

33 Reviews

Overview Reviews (33) Inventory (140)

4.9

33 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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33 Reviews of Samantha Hanlein

October 04, 2024

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Employee Rating

The service team is very helpful in describing what work is being done and at what cost. is being done and at what cost. More

by jenandgene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Oct 07, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

Dealership Rating

Employee Rating

Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 27, 2024

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Employee Rating

Heather is the best and follows through on all. She is tops and huge asset! She is tops and huge asset! More

by scottsdale0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024 -

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 21, 2024

Dealership Rating

Employee Rating

Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carrie Howard

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Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

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Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

September 02, 2024

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Great service kind staff! great location Nice office and warm customer service Thank you ! I will be back for sure great location Nice office and warm customer service Thank you ! I will be back for sure More

by MCCBDES2022

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 05, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

August 20, 2024

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I had taken my car to another Ford dealer an they could not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the stat not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the status. More

by JLH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

August 19, 2024

Dealership Rating

Employee Rating

It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

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Employee Rating

Amazing service. This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the fu This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the future! More

by cschwalje82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 19, 2024 -

Salerno Duane Ford responded

Thank you very much for your feedback and 5- star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

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Employee Rating

Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. Purposely ignore phone calls when you’re inquiring about vehicle. More

by NFOLK7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Aug 19, 2024 -

Salerno Duane Ford responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

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