Samantha Cortese | Page 3

As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More

by MRCOFFIE Verified Customer Verified Customer

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Not at all happy with the service dept at your dealership need to work on people skills need to work on people skills More

by timmonaghan79 Verified Customer Verified Customer

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I must admit that a visit here is not always smooth sailing, Cortese Ford is "Huugggeeee Rochester"! So we are not the only folks they serve in the Rochester region. But when it comes to "Customer Serv sailing, Cortese Ford is "Huugggeeee Rochester"! So we are not the only folks they serve in the Rochester region. But when it comes to "Customer Service" in the service department they are professional, friendly and they get the job done right! And this is very important indeed! Thanks Cortese Ford for your loyalty to great Customer Service! Minister Samuel Rivera The Virtual Church 🙏 More

by Thevirtualchurch Verified Customer Verified Customer

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Great selection, even during this pandemic-induced supply chain glut, great service, and no hassles. Excellent communication and follow up. chain glut, great service, and no hassles. Excellent communication and follow up. More

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Good deal on used vehicle and bought it. They lost the spare key in the snow? They are still looking? Got car home noticed oil life was 43% they said they did complete service? Was going on They lost the spare key in the snow? They are still looking? Got car home noticed oil life was 43% they said they did complete service? Was going on a trip so l wanted to double check oil change and service at local ford dealer. After they service it they say the stabilizers and bushings are bad. So l take it back to Cortese which is 2 hrs away and they say nothing is wrong with stabilizers and bushings. So l guess just run it which I'm doing and hope l never lose the key. Which Ford dealer do you believe. Overall satisfied with Cortese. They way things are going it doesn't matter. Next car will either be from tesla or horse and buggy. Thank you for my rant. More

by je6959147 Verified Customer Verified Customer

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This dealership is Great…. When you walk in till you walk out they are there to answer any questions you have. This is the forth vehicle I purchased from them. I will drive pas When you walk in till you walk out they are there to answer any questions you have. This is the forth vehicle I purchased from them. I will drive past other dealerships and one in my home town to get the the best deal…. More

by Simpson2018 Verified Customer Verified Customer

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Disappointed with the experience. Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my vehicle More

by s9r3b.sb Verified Customer Verified Customer

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They got me confused with a different customer, preformed work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill, and I couldn't pick my car up until the following day and it's NOW driving bad, with my steering wheel bouncing left & right. There was nothing wrong before I had "work" done here and had to argue the work/price. I believe they did something to my vehicle out of spite and a reason to bring it back to get that money they lost out on.. After I explained to Samantha Cortese, she had the SAME TECH call me!?!? Why would I want to speak to the SAME guy??? At this point, I don't trust them anymore. It's a shame because I bought it from them to begin with. If anyone reading this knows a good, trustworthy mechanic, please leave a comment!! More

by Sarah Verified Customer Verified Customer

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This is my second time coming here and the staff is great! i got my car diagnosed quickly, already had the part and then installed it the same day. Good place to bring your vehicle. great! i got my car diagnosed quickly, already had the part and then installed it the same day. Good place to bring your vehicle. More

by BillVolks Verified Customer Verified Customer

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Always great professional service! The text message opton is convenient for customers to ask general questions and schedule appointments is convenient for customers to ask general questions and schedule appointments More

by titony1208 Verified Customer Verified Customer

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