Sam Williams | Page 22

Good experience, Sam was helpful. Wait was as expected, nice waiting area. Appreciate car being rinsed. Appreciate quote on tires and other needs Wait was as expected, nice waiting area. Appreciate car being rinsed. Appreciate quote on tires and other needs More

by bonniehrobertson Verified Customer Verified Customer

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Took the car in for recalls. Picked it up, started it and tried to drive it but it stalled. It would start but wouldn’t run when idling slow or stopped. Customer service said it Picked it up, started it and tried to drive it but it stalled. It would start but wouldn’t run when idling slow or stopped. Customer service said it was running rough. Had issues prior to appointment with it stalling while driving when it first warmed up. That would only happen once and it was fine after that. Continued to try to get it started and running while staff walked all around me and no one offered to help. Sent message to customer service and they shut the office down and left without responding. Limped the car home. Same issues all the way and continued to have same issues. Now it is parked and will not run. No power. No gas getting thru. Won’t pull an incline. Useless and has left me with transportation. Customer service suggested some kind of option at a price and stated that sometimes with inspection they will flush some parts and it could cause particular buildup. Or, I could go to another center that was cheaper to get the flush done. My car was running with the exception listed above when I left the dealership. It hasn’t run since I picked it up. Whatever they did should be corrected at no charge. That’s called customer service. I have one recap left that they couldn’t do until they ordered parts. I can’t get the car there to complete that service. I can’t get the car out of my driveway. And they wanted to charge me $40 to tighten the battery cables that they took off. I was told they found the battery in less than perfect condition when starting service. I just bought the battery the week before and it was installed without any problems. Dealership states it must not have been installed correctly. I watched them install it and it was in place and tightened down. When it was found to have a problem to begin with it should have been addressed with me immediately, not after completing service that required the battery cables to get loosened. And then indicate a charge of $40 to tighten it up. The experience was definitely less than perfect and I have been inconvenienced by it since I picked the car up. I have no other transportation available and can’t get anything else because I’m still making payments on this one. None of this makes good sense and the lack of caring about checking the problem out to see what the cause may be is unacceptable. The goal is obviously to make as much money off of the customer as possible. I had $3,500+ suggestions for maintenance and’ and repairs on a car that has a KBB value of $2700. If my car was running when I dropped it off and it isn’t running when you pick it up it is obviously a dealership issue! I’ll never own another Hyundai. More

by PattyCarroll Verified Customer Verified Customer

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The dealership is amazing because of the people in the service department. No matter what I need, they’re always ready to help in any way they can. Melissa, Mark, Sam, and Michael are the best of the best service department. No matter what I need, they’re always ready to help in any way they can. Melissa, Mark, Sam, and Michael are the best of the best. More

by KISS791822 Verified Customer Verified Customer

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Exceptional service as always. Sam called me and I missed it so he texted me. I loved that because I was at work and a text is the best way to contact me. Love southern team, bough Sam called me and I missed it so he texted me. I loved that because I was at work and a text is the best way to contact me. Love southern team, bought both my cars from there brand new. More

by REWARD89 Verified Customer Verified Customer

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Great experience both before and after service. Will use again in the future for both of my cars Will use again in the future for both of my cars More

by KLJOHNSTON23 Verified Customer Verified Customer

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Phenomenal. Service Advisor was more than helpful, informative, and incredibly personable. Y'all have stepped up your game, and I'm sold! Purchasing my Subaru fr Service Advisor was more than helpful, informative, and incredibly personable. Y'all have stepped up your game, and I'm sold! Purchasing my Subaru from y'all, plus the added exceptional service makes me a lifetime customer! 🤙 More

by tmchreiger Verified Customer Verified Customer

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I have enjoyed working with the folks in the service department. All look to do a good job in keeping your car running well. They keep you informed of any pending problems. They have great support for c department. All look to do a good job in keeping your car running well. They keep you informed of any pending problems. They have great support for customers with their ride program. Keep close to any estimates for work needed and the time needed to complete it. More

by SMLAMBERT47 Verified Customer Verified Customer

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Great service In and out within a timely manner. Great service all around Very helpful Great service all around Very helpful More

by amdillard74 Verified Customer Verified Customer

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The dealership took my vehicle on time, explained their diagnosis, evaluated applicability of my warranty, and contacted customer care on my behalf. diagnosis, evaluated applicability of my warranty, and contacted customer care on my behalf. More

by Margaret Verified Customer Verified Customer

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I have been coming to the Peters Creek location for over 3 years and they are super kind and caring. I appreciate them and their patience with me. 3 years and they are super kind and caring. I appreciate them and their patience with me. More

by MARIAH.MATTOX Verified Customer Verified Customer

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