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Sam Waddell
688 Reviews
I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.
Read moreDealership Experience
6 yrs, 5 mos
688 Reviews
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688 Reviews of Sam Waddell
September 06, 2023
I always get great customer service. From scheduling the appointment. And then actually meeting with the service advisor. I love the fact that my car always comes out clean as well. From scheduling the appointment. And then actually meeting with the service advisor. I love the fact that my car always comes out clean as well. More
by GinaH
Verified Customer
September 01, 2023
I always take my car to Honda of Kenosha please put me on your list. your list. More
by Michael
Other Employees Tagged: Todd Rohrssen, Joe Valente, Rodney Porter, Martin Silva , JEREMIAH ROSE, Kevin Zatz
August 31, 2023
Sam, was very helpful. He explained how the process works and then talked to me about what the inspection discovered We decided on the immediate items and developed a He explained how the process works and then talked to me about what the inspection discovered We decided on the immediate items and developed a plan for the other things More
by rak14612
August 30, 2023
While the people are friendly and helpful, the dealership and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept an and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept any responsibility for failed parts or possible design flaw even though they said that this repeat failure is rare and unexpected and should not have happened with such low mileage. They don’t stand behind their work or their product. More
by Matt S
August 30, 2023
Every time I go to Honda of Kenosha, I receive the best service. Everything I am looking for in a car dealer! service. Everything I am looking for in a car dealer! More
by sherry91601
Other Employees Tagged: Amos Longanecker, Rodney Porter
August 28, 2023
It is usually easy to get in for an appointment. They are polite when I call with questions. They are polite when I call with questions. More
by loislinda
Other Employees Tagged: Rodney Porter
August 25, 2023
This is a decent local dealership that serves a large community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service de community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service department, but probably get worn down dealing with the public over time. As a result, sometimes service is mediocre. For an example, have had issues with using their shuttle service on more than one occasion; either very immature teen driver or being promised a pick up time only to find out the shuttle has not left more than an hour later. More professionalism and more honest communication would have been appreciated. Other times I have gone in for a simple oil change, only to find people who have checked and much later than myself, getting their car back before I did. I realize this happens at other dealerships too, but sometimes I wonder, as it has happened more than once. Finally, my wife and I are in the market for a new Honda Pilot. The dealer addendum stickers to each of the vehicles are ridiculous - over 2,000 of extra add-ons. Yes, high demand - low supply equal market adjustments, but I would like to think that there are some Honda dealerships that are not doing this still, or at least the add-ons are much less. Overall, I would rate this as a 3 out of 5 dealership. Typical stereotypical dealership - not bad, but not great either. More
by tobignick7
Other Employees Tagged: Todd Rohrssen, Joe Valente
August 24, 2023
The positive review started at the service writers desk. My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what was required. I also knew what the service required cost. More
by rak14612
August 24, 2023
Great people and great service. I was please on the quickly the team found my vehicle I was please on the quickly the team found my vehicle More
by aalvarado72
Other Employees Tagged: Melissa Wilson, Karmala Sutton, Trevor Griffiths, Amos Longanecker
