Sam Nuno | Page 9

The advisor was very friendly, I liked him personally, but he was unable to effectively resolve the problem with my car. Also, he did not call me with updates. Only when I called myself did I get feedba but he was unable to effectively resolve the problem with my car. Also, he did not call me with updates. Only when I called myself did I get feedback. He explained that they were overwhelmed with work. I am taking my car to another dealer. Hopefully they will have enough staff to help me. More

by thomaswhite1630 Verified Customer Verified Customer

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Needed to wait 14 weeks for a head gasket to be replaced. Very strange. Zero communication. I would call, and the service rep would state that he was just going call me. What a coincidence! Very strange. Zero communication. I would call, and the service rep would state that he was just going call me. What a coincidence! More

by nissan5 Verified Customer Verified Customer

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Do NOT buy from this dealership! Right after leaving the lot, we realized one of the car’s lights wasn’t working, and instead of taking responsibility, they told us we have to pay fo Right after leaving the lot, we realized one of the car’s lights wasn’t working, and instead of taking responsibility, they told us we have to pay for the repair. I’m still waiting for them to fix the light — it’s been ridiculous. To make things even worse, my insurance just called saying the information they got doesn’t match what the DMV has on file. When I contacted the DMV, they confirmed that Pedder Nissan submitted the paperwork incorrectly. I’ve called the dealership several times, left messages, and nobody answers or calls back. This is completely unprofessional and unacceptable. Avoid Pedder Nissan at all costs! More

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Quick and condescending, clean and helpful competitive and friendly. Representative accurate and understanding good job. and friendly. Representative accurate and understanding good job. More

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Sam always goes above and beyond to make service bearable and confident with the repairs. and confident with the repairs. More

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I took my Nissan Altima in for repair on 3/25. They’re scammers. They wanted to charge me $5800.00 for a repair. I did it myself for under $900.00. Watch your back!! They’re scammers. They wanted to charge me $5800.00 for a repair. I did it myself for under $900.00. Watch your back!! More

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I took my car for usual oil change. I was recommended to change the break fuild, rotors and break pads. We declined as the car was already seen checked for these prior to taking it for I was recommended to change the break fuild, rotors and break pads. We declined as the car was already seen checked for these prior to taking it for a simple oil change. Car was picked up, as we drive off the break almost gave out almost casusing an accident. We take it to another location for inspection and left side of the break pads were 6 millimeters and right side were 2 millimeters. I was informed it was very uneven and right side did not match the left side at all and looked like it was switched. I was advise it was impossible that this happens. This was reported to the Bureau. At first we thought break fuild was tempered with just just driving but when we took it for inspection it wasn’t that. They said break fuild was prefect the pads were switched and impossible a car can have this for a while and our car not experiencing lose breaks. They said this was just changed. This is human life’s they are missing with just to get a commission The temper with vehicles. Robin was the services advisor. I called to speak to Sam the manager! He was very unprofessional did not allow me to speak I needed to remind him to allow me to explain before he tried to educate me about this department. I am beyond appalled on what happened I will be pursuing legal action And contacting corporate. More

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Sam has the best customer service skills that I’ve experienced at a dealership. Our visit was exemplary and the bathrooms were clean. Big thanks to Sam for being so kind! experienced at a dealership. Our visit was exemplary and the bathrooms were clean. Big thanks to Sam for being so kind! More

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Excellent and fast service. Sam was honest and understanding of what I needed for my vehicle, as well as did a great job explaining why I need what I need. Sam was honest and understanding of what I needed for my vehicle, as well as did a great job explaining why I need what I need. More

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Sam is amazing. I’m glad he came from raceway I couldn’t be happier thank you I’m glad he came from raceway I couldn’t be happier thank you More

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