Sam Mercado
Sam Mercado at Lou Bachrodt Chevrolet Coconut Creek
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Sam Mercado

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 North State Road 7
Coconut Creek, FL 33073

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3.4
211 Reviews

Languages Spoken

English English

3.4

211 Reviews

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211 Reviews of Sam Mercado

April 03, 2025

Dealership Rating
Employee Rating

SO RIDICULOUSLY EXPENSIVE, but I mean it is a dealership, also everyone there is very friendly. More

by KMARES1885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 31, 2025

Dealership Rating
Employee Rating

Sam my service manager always makes repairs smooth and easy. Does a great job taking care of everything More

by rsteiner714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2025

Dealership Rating
Employee Rating

Very good service. I have always brought my car for all service to this dealership. More

by taq2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2025

Dealership Rating

His communication skills suck. He needs to get a new job. I will never go to this dealership again waited three hours for windshield wipers in a filter.. And I came early for the a More

by Hmattier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (954) 247-3000 so we can work with you to make this right.

September 02, 2024

Dealership Rating
Employee Rating

took 6 weeks to get truck back. no on returned my calls, had to go there on a saturday and still no answers. this is the second time for bad service. need to find new dealership for More

by jkbarbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 06, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager Jason Levy at jlevy@loubachrodt.com, or 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

July 24, 2024

Dealership Rating
Employee Rating

The oil was replaced and It has not been updated in the car control. I continue to receive prompts to make an appointment and the app and the car dashboard keep the oil alert low. More

by Rogério Cavalheiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 26, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Rogério, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager, Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 18, 2024

Dealership Rating
Employee Rating

Bad attention. On my penultimate visit, a bag with small hand tools was stolen. and on my last visit there was no contact with any advisor. Nobody told me what t More

by GC.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn Biskup , Chris Potter

May 06, 2024

Dealership Rating
Employee Rating

Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob More

by stephanieburke20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn Biskup, Matthew Gonsalves

May 09, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Sales Manager Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 so we can work towards a resolution.

May 02, 2024

Dealership Rating
Employee Rating

Sam and Eddie were very helpful getting my truck back to me. Communication was on point! More

by jonathan.weis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Mendez

May 05, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 27, 2022

Dealership Rating
Employee Rating

Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Lou Bachrodt Chevrolet and we hope to see you again.

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