Sam Mercado | Page 2

The oil was replaced and It has not been updated in the car control. I continue to receive prompts to make an appointment and the app and the car dashboard keep the oil alert low. car control. I continue to receive prompts to make an appointment and the app and the car dashboard keep the oil alert low. More

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Bad attention. On my penultimate visit, a bag with small hand tools was stolen. and on my last visit there was no contact with any advisor. Nobody told me what t On my penultimate visit, a bag with small hand tools was stolen. and on my last visit there was no contact with any advisor. Nobody told me what they did with my car. More

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Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fobs to a different dealership where they realizeed that Lou bachrodt put the batteries in upside down, and the key fobs were not in fact in operable. if they can’t change key fob batteries correctly what else can they not change? More

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Sam and Eddie were very helpful getting my truck back to me. Communication was on point! me. Communication was on point! More

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Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

by Storm Verified Customer Verified Customer

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The dealership was very good I didn’t have an appointment and he got me in and out within two hours I was very grateful for that you will see my business in the near future and he got me in and out within two hours I was very grateful for that you will see my business in the near future More

by pwooten55 Verified Customer Verified Customer

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Sam is the best his level of customer service and caring is amazing. It is because of him I get all my services from the dealership. is amazing. It is because of him I get all my services from the dealership. More

by D_dalesandro73 Verified Customer Verified Customer

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I’m thankful to Frank or Sam. I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask for them. More

by MartineChan Verified Customer Verified Customer

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Always get prompt service with a great attitude. Service advisors always get answers quickly on repairs. Service advisors always get answers quickly on repairs. More

by EATON926613 Verified Customer Verified Customer

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Lou Bachrodt is very professional and prompt with service. The advisors are always welcoming and very professional service. The advisors are always welcoming and very professional More

by ATDUKES81 Verified Customer Verified Customer

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