Sam Guerra
Sam Guerra at Toyota of Naperville

Sam Guerra | Page 9

Used Car Manager

Toyota of Naperville

1488 W. Ogden Ave
Naperville, IL 60540

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4.8
181 Reviews
4.8

181 Reviews

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181 Reviews of Sam Guerra

January 18, 2021

Dealership Rating
Employee Rating

Bobby was extremely knowledgeable, professional and patient. We took a lot of time deciding. The financing and accessories seemed rushed. Prob because of covid and appointments More

by Mike, Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bobby Quintanilla , Sherri Pacchiano

Jan 19, 2021

Toyota of Naperville responded

Mike and Ashley, thank you for taking the time to leave us a review. We really appreciate your honest feedback and will be sure to keep this in mind moving forward. Please let us know if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 12, 2021

Dealership Rating
Employee Rating

Jacob B. was a pleasure to work with. Jacob worked with a since of urgency and answered all questions when asked. Gave Great Customer Service! More

by Shayla Whitfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Basathia

Jan 13, 2021

Toyota of Naperville responded

We are so thrilled to hear this, Shayla! Thank you so much for this review and we’ll be sure to pass your kind words on. Have a great day! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

December 28, 2020

Dealership Rating
Employee Rating

Horrible customer service don't waste your time at this dealership they will sell you broken cars and warranties that cover nothing. Buyers be aware! More

by seanmagee88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kris Kosinski, Tim O'Connell , Ryan Botica, Shannon Garofalo, Rich Heidecke, Erick Heinz, Casey Krakowski, Mukesh Mehta, Jose Rivera

Jan 04, 2021

Toyota of Naperville responded

Sean, thank you for taking the time to leave us your honest feedback. We regret to hear that you are not satisfied with our dealership. We understand that a member of our staff has already been in contact with you to resolve this. If any issues still stand, please don’t hesitate to reach out to us directly. Thank you. - Travis Jackson General Sales Manager, tjackson@toyotaofnaperville.com

December 07, 2020

Dealership Rating
Employee Rating

Friendly, quick, and professional service! They made the return processes for my lease hassle free and easy. I would definitely recommend this dealership to anyone looking for quality vehicles and great cus More

by rsaqer610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Toyota of Naperville responded

Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself. Have a great week ahead! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

November 20, 2020

Dealership Rating

Everyone was very helpful in assisting me in the purchase of my new vehicle. I would highly recommend working with Bobby as he was very knowledgeable. More

by Bjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bobby Quintanilla

Nov 24, 2020

Toyota of Naperville responded

This is truly exceptional to hear! Thank you so much for this review and we’ll be sure to pass your kind words on. All the best for now! - Travis Jackson General Sales Manager, tjackson@toyotaofnaperville.com

November 14, 2020

Dealership Rating
Employee Rating

Clean with employees adhering to covid protocol. Richelle and sam did a great job getting all my questions answered and especially richelle with constant contact with me. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Beck , Sherri Pacchiano, Richelle summers

Nov 16, 2020

Toyota of Naperville responded

Rick, thanks for the truly exceptional rating on our end. We're happy to hear that you had such a good experience with our staff! Please let us know if there's anything else that we can do for you down the road. - Travis Jackson, General Sales Manager 630-615-4523

August 27, 2020

Dealership Rating
Employee Rating

Toyota of Naperville is the best dealership I've ever done business with. Their process is very simple. They have experienced professionals who care and take care of customers. My experience with them wa More

by BG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaime Abrego, Lisa

Aug 27, 2020

Toyota of Naperville responded

This review just made our day! Thank you so much for taking the time to leave us this truly exceptional feedback. We are so lucky to have such wonderful customers like yourself. Please let us know if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager 630-615-4523

June 23, 2020

Dealership Rating
Employee Rating

El dealer y el señor Jaime abrego nos atendieron con mucho profesionalismo y con mucha amabilidad, nos ayudaron para conseguir el carro de nuestros sueños, muchas gracias More

by Jose2017 Rav4 XLE
Recommend Dealer
Yes

Other Employees Tagged: Jaime Abrego

Jun 23, 2020

Toyota of Naperville responded

Jose, me alegro que hayas tenido una gran experiencia con Jaime! Esperamos que disfrutes tu nuevo carro y por favor dejanos saber si te podemos ayudar con algo mas. - Travis Jackson, General Sales Manager 630-615-4523

March 03, 2020

Dealership Rating
Employee Rating

Was my plasure to work with Jaime Abrego very professional and patient with my car purchase on my 2012 Toyota Prius I Recommend him come to see it.. More

by toyota2012
Recommend Dealer
Yes

Other Employees Tagged: Jaime Abrego

Mar 03, 2020

Toyota of Naperville responded

Thanks! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead!- Travis Jackson, Toyota Sales

February 26, 2020

Dealership Rating
Employee Rating

Best car buying experience ever! We drove 500 miles to buy a 2014 Toyota FJ Cruiser 2/24/20. The team of knowledgeable professionals at Toyota of Naperville walked us through the pro More

by Donna Chase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ilene Bitton-Prosniewski, Mukesh Mehta, Omar Ramos

Feb 26, 2020

Toyota of Naperville responded

Thank you for the truly exceptional review, Donna! We really appreciate your kind words about our staff and our dealership as a whole. All the best for now! - Travis Jackson, Toyota Sales

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