Sam Fakhouri
Finance Manager
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
963 Reviews
Write a ReviewDealership Experience
15 yrs, 6 mos
Industry Experience
22 yrs, 11 mos
963 Reviews of Sam Fakhouri
November 17, 2024
Not happy with professionalism just a fast minded place to sell and move on. They say anything to please you to sign. to sell and move on. They say anything to please you to sign. More
Other Employees Tagged: Greg Hess, Jeff Rizzi
November 15, 2024
I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance that a loaner would not be provided. Will Mark Christopher reimburse me for the Uber costs I will incur? More
Other Employees Tagged: Greg Hess, Jeff Rizzi, Jerry Pena
November 04, 2024
Great people. Nobody pressures you into making decisions. They are willing to negotiate. Great service. Nobody pressures you into making decisions. They are willing to negotiate. Great service. More
Other Employees Tagged: Armando Nuno
November 03, 2024
Great experience. I highly recommend this dealer. Mario did an outstanding job helping my wife and I purchase a car for our son. We drove an hour to get to the deal I highly recommend this dealer. Mario did an outstanding job helping my wife and I purchase a car for our son. We drove an hour to get to the dealer. A trip well worth it to buy the car and meet an exceptional professional salesperson in Mario. More
Other Employees Tagged: Mario Sanchez
November 02, 2024
Really great team of people to work, thankful for helping me out on my new car me out on my new car More
Other Employees Tagged: Joe Gonzalez, Jason Ho, Jeff Rizzi, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez , Jerry Pena, JT Trimble, JC Cavazos , Anthony Farfan
November 02, 2024
The last 2 times I have brought my traverse in for service I told the service writer there is a leak of either transmission fluid or coolant. I have multiple stains in my driveway. My car is the only service I told the service writer there is a leak of either transmission fluid or coolant. I have multiple stains in my driveway. My car is the only car in the driveway. I brought it home after another service on 10/31 and the next morning there is another small puddle of fluid. They are good at changing oil and rotating your tires but aren’t able to find the leak that is marking up my driveway. Very disappointed in mark christophers service. I purchased my Traverse in December 2023 and bought it from you guys because you were the closest Chevrolet dealer to my house. I wanted to support my local dealership but it seems like this might have been a mistake. My neighbor around me who have purchased Chevys bought from Selman Chevrolet and rant and rave about how good their service is. Mean while my new traverse has had a leak fro a few months that is marking up my driveway that Mark Christopher’s service department can’t seem to find. I purchase a 5 year maintenance service agreement when I bought the car but what good is it if I can’t get my problems fixed. More
Other Employees Tagged: JC Cavazos
November 01, 2024
Quick and easy! Everyone was very helpful and provided fair price. I would definitely recommend people who are thinking about buying a new car. Everyone was very helpful and provided fair price. I would definitely recommend people who are thinking about buying a new car. More
Other Employees Tagged: Greg Hess, JC Cavazos
November 01, 2024
i ask sales rep why there is low tire light he said service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my heart problem adding air in the tires at 9:30 o'clock at night with my kids in car ) . wheel key lock is missing there is a Chevy dealer next to me They cannot service the car because the wheel key is missing. Which mean I have to drive 3 hours back to mark christopher So they can give me a new key, l driving the car on the freeway shakes Next day went back for service. The mechanic at mark Christopher have a really bad attitude and did not fix the problem made it worse it's been almost a week and I'm dealing with a headache on( brand new car ) they call me worry about I'm gonna give them a bad rating, not to check on the bad car that they sold me they even said that we will send you a gift card and totally ignored me. More
Other Employees Tagged: Greg Hess, Jeff Rizzi