Sam Fakhouri
Sam Fakhouri at Mark Christopher Auto Center

Sam Fakhouri

Finance Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.7
963 Reviews
4.7

963 Reviews

Write a Review

Dealership Experience

15 yrs, 6 mos

Industry Experience

22 yrs, 11 mos

963 Reviews of Sam Fakhouri

November 19, 2024

Dealership Rating
Employee Rating

Great experience. Friendly staff and upfront prices. No hidden fees. Honest. Would do business again. More

by scout19er
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Ho

Nov 20, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center. Our team strives to provide friendly service and transparent pricing, so it's fantastic to know that you appreciated that. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 17, 2024

Dealership Rating
Employee Rating

Not happy with professionalism just a fast minded place to sell and move on. They say anything to please you to sign. More

by R81DERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Greg Hess, Jeff Rizzi

Nov 19, 2024

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns about professionalism at Mark Christopher Auto Center. Your feedback is valuable, and I strive to improve our services continuously. If you would like to discuss your experience further, please feel free to reach out to me directly. I appreciate your input and hope to have the opportunity to assist you better in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 15, 2024

Dealership Rating
Employee Rating

I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha More

by btrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2024

Mark Christopher Auto Center responded

Thank you for reaching out and sharing your experience. We understand your concerns regarding the situation with your vehicle and the lack of a loaner during your visits to Mark Christopher Auto Center. Your feedback is valuable, and we appreciate you bringing this to our attention. I encourage you to contact me directly to discuss the matter further and to work towards a positive resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 04, 2024

Dealership Rating
Employee Rating

Great people. Nobody pressures you into making decisions. They are willing to negotiate. Great service. More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Armando Nuno

Nov 06, 2024

Mark Christopher Auto Center responded

Thank you, Jason! We truly appreciate your kind words about Mark Christopher Auto Center. It’s great to hear that you felt comfortable with our no-pressure environment and enjoyed the service. We look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 03, 2024

Dealership Rating
Employee Rating

Great experience. I highly recommend this dealer. Mario did an outstanding job helping my wife and I purchase a car for our son. We drove an hour to get to the deal More

by jbaldikoski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Sanchez

Nov 05, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you and your wife had a great experience at Mark Christopher Auto Center and that Mario was able to assist you in purchasing a car for your son. We truly appreciate you making the hour-long drive to see us, and we’re glad it was worth it! We look forward to welcoming you back in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 02, 2024

Dealership Rating
Employee Rating

Really great team of people to work, thankful for helping me out on my new car More

by rodriguezjustin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Mark Christopher Auto Center responded

Thank you so much for your kind words! We at Mark Christopher Auto Center are thrilled to hear that you had a great experience with our team and that we could assist you with your new car. We appreciate your support and look forward to helping you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 02, 2024

Dealership Rating
Employee Rating

The last 2 times I have brought my traverse in for service I told the service writer there is a leak of either transmission fluid or coolant. I have multiple stains in my driveway. My car is the only More

by kendad98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JC Cavazos

Nov 04, 2024

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the ongoing leak in your Traverse and the inconvenience it has caused. At Mark Christopher Auto Center, we prioritize addressing our customers' concerns, and your experience does not reflect our standards. We appreciate your loyalty in choosing our dealership, and I encourage you to contact me directly so we can delve deeper into this issue and work towards a resolution. Your satisfaction is important to us, and we want to ensure that your vehicle is taken care of properly. Thank you again for your feedback, and we hope to resolve this matter promptly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2024

Dealership Rating
Employee Rating

Great customer service and quickest finance process we’ve had! Thank you so very much More

by DRENKYSMAMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you experienced great customer service and found our financing process to be quick and efficient. At Mark Christopher Auto Center, we strive to make every aspect of your experience smooth and enjoyable. We appreciate your kind words and look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 01, 2024

Dealership Rating
Employee Rating

Quick and easy! Everyone was very helpful and provided fair price. I would definitely recommend people who are thinking about buying a new car. More

by Eduardoserrano03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, JC Cavazos

Nov 04, 2024

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that your experience at Mark Christopher Auto Center was quick and easy, and that our team was able to assist you with fair pricing. We appreciate your recommendation to others considering a new car. We look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 01, 2024

Dealership Rating
Employee Rating

i ask sales rep why there is low tire light he said service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my More

by hmhfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Hess, Jeff Rizzi

Nov 06, 2024

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

1
...

Dealership Inventory (1067 Vehicles)

used 2018 Chevrolet Equinox car, priced at $20,500
2018 Chevrolet Equinox
used
Black exterior
Shiftable Automatic
4WD
used 2019 Chevrolet Tahoe car, priced at $37,000
2019 Chevrolet Tahoe
used
Black exterior
6-Speed Shiftable Automatic
2WD
used 2019 Chevrolet Traverse car, priced at $34,000
2019 Chevrolet Traverse
used
Dk. Gray exterior
9-Speed Shiftable Automatic
FWD
used 2019 GMC Yukon XL car, priced at $56,950
2019 GMC Yukon XL
used
Black exterior
10-Speed Shiftable Automatic
4WD
used 2018 GMC Terrain car, priced at $21,000
2018 GMC Terrain
used
White exterior
9-Speed Shiftable Automatic
FWD
used 2017 Ford Explorer car, priced at $21,950
2017 Ford Explorer
used
Black exterior
Shiftable Automatic
FWD