Sam Choi | Page 17

I was casually checking for vehicles on BMW of Catonsville's website. One vehicle caught my eye, and I expressed interest online and requested some general information. Within 30 minutes of submit Catonsville's website. One vehicle caught my eye, and I expressed interest online and requested some general information. Within 30 minutes of submitting my request Jae Lim promptly responded, with answers to my questions. He invited me to stop in for a test drive. Jae greeted me with a polite and cheerful smile. We test drove the vehicle and unlike other car buying experiences, Jae was not pushy at all. Instead, he educated me regarding BMWs. Although initially uncertain if I would purchase a vehicle that day, I was so impressed with the BMW brand I knew the X4 was the right vehicle for me. This was my first BMW purchase and now Jae and BMW have me as a customer for life. My X4 M40i has exceeded my expectations. More

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It was an absolute pleasure working with Jae Lim at BMW of Catonsville from start to finish. Jae is a true gentleman and he made the car buying experience enjoyable, painless, and hassle-free. Throughout t of Catonsville from start to finish. Jae is a true gentleman and he made the car buying experience enjoyable, painless, and hassle-free. Throughout the entire process, he was professional, accommodating, and respectful. Although, this was the first car I purchased through him, he treated me like family. I did not have to step foot into the dealership once. Jae went above and beyond to ensure that all of the paperwork was handled for me virtually, and even assisted with the transportation of my new car to my home. Now that's what I call customer service! I can confidently say Jae earned my lifelong business. I look forward to working with him for all of my future BMW purchases. I highly recommended Jae Lim. Cheers to many years to come! More

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Very pleased with our experience at this dealership. Howard Moon was great to work with, kept us informed and made the buying process easy. We bought an i4 so there was (understandably) a long wait sinc Howard Moon was great to work with, kept us informed and made the buying process easy. We bought an i4 so there was (understandably) a long wait since it had to be ordered. Howard made sure we knew what was going on throughout the entire ordering process. Sam Choi on the financing team was enjoyable to work with too. Knew his stuff and had a great personality More

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The dealership was inviting, comfortable and friendly. Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it to see if it was affordable..... It was, I ordered it with only $2500.00 deposit and it was delivered in less than 30 days. If you're looking for a used BMW but truly desire a new one, see Howard Moon at BMW of Catonsville and tell him Dino sent you. More

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My experience with BMW of Catonsville started off very positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair deal that I accepted. I flew to Maryland to finalize the paperwork and drive the vehicle home. My salesperson, Joe, was organized and professional. The finance person I met with, Sam, was great and ran the process very smoothly. I was very happy as I left the dealership. The issue is the registration and licensing in my state. I was assured during the process that they had regular experience with out of state customers and that they knew how to manage the process. I offered to manage it myself but was assured that 'we got this'. Considering how I found them and the process during my visit, I felt confident with this. That was a mistake. I don't know what happened internally with them but they seriously dropped the ball. As 30 days since purchased passed, while I was expecting my plates to arrive in the mail any day, I received my first email from them. They needed information, that I had already given, to START the registration process in my state. Not only was I not getting my plates within the 30 days required in my state, but they hadn't even started the process. So now its been 50 days since I purchased, my temp tag expires in 10 days and I have a business trip planned for 6 days from now - just the type of trip I bought the vehicle for. I have no license plate, I am outside of the state required registration period and I they tell me they handed off the process to a 3rd party and can't tell me when I will get my plates. I am beyond frustrated at this point. Since the first email from them, I have had to initiate every contact for an update. Not once have they reached out to say here is where we are at and here is what we expect going forward. Nothing gets said unless I ask and the response is now to point at a 3rd party they chose. I have emailed them (the registration clerk and my salesperson with the GM in copy) asking both what went wrong and to ask that they improve the communications. No response from anyone. While I would like to rate them well to reflect my positive experiences in some ways, it is apparent that when something goes wrong they will bury their heads in the sand and hope that it just goes away somehow. I don't know where the ball got dropped - another thing they won't communicate - so I have no choice but to apply the rating to the salesperson, though I don't know if he deserves it. At the very least he has been unresponsive - so that doesn't inspire confidence in after the sale service. Perhaps my being out of state and having no chance of gaining my service business has affected their perspective on my value as a customer. Very disappointing. I can't recommend them. More

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Amazing service. Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experi Incredible due diligence. Best pricing. No haggle. We were in and out in 2 hours! This was my 3rd car I’ve bought from Jae since 2018. Stellar experience!! More

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Jae Lim helped me purchase my 2023 BMW X5. He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painles He was very informative and professional every step of the way. He is very knowledgeable on all aspects of my purchase. Finance was quick and painless couldn't ask for a better overall experience. More

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I had a great shopping experience with Jae Lim. We got a great deal on our car and the finance portion was quick and easy! We got a great deal on our car and the finance portion was quick and easy! More

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Great selection of cars. Sales are efficient and kind. Quickly in and out the door Sales are efficient and kind. Quickly in and out the door More

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Benn Edwards as always delivered a very pleasant experience while buying our new 2023 X7. Custom order delivered ahead of time. Finance team very efficient. While keep coming back for our future aut experience while buying our new 2023 X7. Custom order delivered ahead of time. Finance team very efficient. While keep coming back for our future automotive needs More

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