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Sam Chau
Sam Chau at Westside Lexus

Sam Chau

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
375 Reviews
4.7

375 Reviews

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Dealership Experience

5 yrs, 9 mos

Languages Spoken

Cantonese Cantonese

English English

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375 Reviews of Sam Chau

March 10, 2025

Dealership Rating
Employee Rating

This was my second purchase from Westside Lexus! It’s always pretty straight forward not alot of going back and forth! Everyone is very friendly and helpful! It’s such a beautiful state of the art d More

by JANET-ELLIOTT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, Dominic Thornton

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Mar 10, 2025

Westside Lexus responded

Thank you for choosing Westside Lexus again! We're delighted to hear that your experience was straightforward and enjoyable. Our team takes pride in maintaining a friendly atmosphere and state-of-the-art facility. Enjoy your new vehicle!

March 09, 2025

Dealership Rating
Employee Rating

The sales transaction was quick and efficient. I did feel a tad rushed to pick-up a vehicle that I had been waiting 4 months for. Staff was professional and friendly other than rushing the proce More

by mannymartinez_00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Nelson

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Mar 10, 2025

Westside Lexus responded

Manny, thank you for sharing your feedback. We're glad to hear the transaction was efficient and that our Westside Lexus team was professional and friendly. We appreciate your patience during the wait, and we'll take note of your comments about feeling rushed. Enjoy your new vehicle!

March 03, 2025

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Employee Rating

Our family has been buying cars from West Side Lexus for decades and we always appreciate the professionalism and care from all its team members throughout the process. More

by Hewadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Kang

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Mar 03, 2025

Westside Lexus responded

Hewadley, thank you for your continued trust in Westside Lexus! We're delighted to hear that our team's professionalism and care have made a lasting impression on your family. Looking forward to serving you again in the future!

February 22, 2025

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Employee Rating

Excellent customer service, pleasant shopping experience and very nice facility. Very happy with my Lexus purchase at this dealership! More

by Vinh_Cypress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Brown

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Feb 24, 2025

Westside Lexus responded

We're delighted to hear that you had an excellent experience at Westside Lexus! Enjoy your new vehicle, and thank you for choosing us.

February 09, 2025

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Employee Rating

Alex is very knowledgeable of the product, aside of his professional manner, he's been very patient with me. More

by cookientn52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Ponce

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Feb 10, 2025

Westside Lexus responded

We're delighted to hear that Alex provided you with knowledgeable and patient service at Westside Lexus. Thank you for sharing your experience!

January 30, 2025

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Employee Rating

Awesome experience. David was great! He took the time to explain every little detail. Sam was really helpful with warranty/additions. Quick in and out purchase. So happy More

by jamieerinn22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

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Jan 31, 2025

Westside Lexus responded

We're delighted to hear that David and Sam made your experience at Westside Lexus a memorable one! Enjoy every moment with your new Lexus, and thank you for choosing us!

January 20, 2025

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Employee Rating

Very professional and knowledgeable. Leased my first car about 2005, bought a car in 2009 and cannot emphasize how easy it is to work with the personnel. More

by susanschw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Perkins, Jeff Jones

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Jan 20, 2025

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that our team has consistently provided a professional and easy experience over the years. We look forward to assisting you with any future needs!

January 19, 2025

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Employee Rating

Leased my first car many years ago and just purchased my second car from them More

by susanschw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Perkins, Jeff Jones

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Jan 20, 2025

Westside Lexus responded

Susan, your kind review warms our hearts! Thank you from the Westside Lexus Team.

January 06, 2025

Dealership Rating
Employee Rating

Friendly Efficient Fair Knowledgeable Prompt Beautif ul facility Easy transaction Professional salemen Ease of communication Not pushy More

by kechurch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen

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Jan 06, 2025

Westside Lexus responded

Thank you for highlighting the positive aspects of your experience with Westside Lexus! We're delighted to know that our team provided friendly and efficient service in a beautiful facility. We appreciate your feedback and look forward to serving you again!

January 06, 2025

Dealership Rating
Employee Rating

John is great. Makes the transaction very easy. He is very thorough in explaining the details and showing you all of the features of the vehicle. More

by dfaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

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Jan 06, 2025

Westside Lexus responded

We're delighted to hear that John made your experience at Westside Lexus smooth and informative. Thank you for sharing this feedback, and enjoy all the features of your new vehicle!

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