Sales managers were the poorest that I've ever dealt with
since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always
since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always dealt with Northside but only chose not to this time since they have moved to a location that is now inconvenient for me. In the future, I will most likely be giving my business to another Lexus dealership.
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by ISABELBENAVIDEZ
Verified Customer
Verified Customer
Sep 18, 2023 -
Westside Lexus responded
Isabel, I'm sorry to read about your experience with our sales managers. We aim for a high level of customer service and it sounds like we fell short in this instance. Your feedback is important to us as we strive to improve every aspect of the customer journey. Please feel free to reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Really friendly and amazing services.
Great experience buying the first Lexus car! Edward explained everything to us and helped us to making the best decision.
Great experience buying the first Lexus car! Edward explained everything to us and helped us to making the best decision.
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by CINDYPAZ93
Verified Customer
Verified Customer
Sep 06, 2023 -
Westside Lexus responded
We're delighted to know you had a great experience with Edward and our team at Westside Lexus. We hope you enjoy your first Lexus, thanks for choosing us!
The showroom was clean, plenty of showroom cars.
Restrooms were clean. Coffee bar a nice touch.
Restrooms were clean. Coffee bar a nice touch.
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by jrodbrews
Verified Customer
Verified Customer
Aug 31, 2023 -
Westside Lexus responded
We appreciate your positive feedback on our facilities! Thank you for noticing and for leaving Westside Lexus a five-star review.
This is the best dealership I have ever been to.
They welcomed us, they provided coffee and tea station while we're waiting. They are nice, friendly, and taking care of us. They do not try to boost
They welcomed us, they provided coffee and tea station while we're waiting. They are nice, friendly, and taking care of us. They do not try to boost us to buy something that out of the budget. I got my car so fast, within 15 minutes.
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by Tram Ngu
Other Employees Tagged:
Hai Do
Aug 28, 2023 -
Westside Lexus responded
We're delighted to know you had such a positive experience at Westside Lexus! Our team is dedicated to providing excellent service and we're glad it showed. Enjoy your new car, and don't hesitate if there's anything else we can assist with in the future!
This is the second time that I have leased a RX 350
vehicle. The sales, service and finance department team members are very courteous, knowledgeable and professional. The Westside Lexus dealership
vehicle. The sales, service and finance department team members are very courteous, knowledgeable and professional. The Westside Lexus dealership has all the amenities a customer would every need or want.
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by EDBROUSSARD42
Verified Customer
Verified Customer
Aug 07, 2023 -
Westside Lexus responded
We're delighted to know that you had a great experience leasing your second Lexus RX 350 with us at Westside Lexus. Our team always aims to provide top-notch service and we appreciate the positive feedback! Enjoy your new ride!
Aug 07, 2023 -
EDBROUSSARD42 responded
Looking forward to traveling in my new LEXUS!!
Dealership was very professional and courteous.
Catalina Kurdiyeh was very welcoming and provided great customer service. She went out of her way to ensure we were taken care of and happy with our
Catalina Kurdiyeh was very welcoming and provided great customer service. She went out of her way to ensure we were taken care of and happy with our purchase.
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by ljimenez262
Verified Customer
Verified Customer
Jul 17, 2023 -
Westside Lexus responded
Thank you for the review! We're so glad to hear that Catalina provided excellent customer service and made sure you were taken care of. Enjoy your new ride, and we appreciate your support at Westside Lexus!
Great service and wonderful people to deal with and help
with all you need 👍🏽. Great
with all you need 👍🏽. Great
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by S.AKANDE
Verified Customer
Verified Customer
Jul 17, 2023 -
Westside Lexus responded
Thank you so much for reviewing Westside Lexus! See you next time!
Professional, respectful and community describes my first
buying experience with Westside Lexus. My Sales Consultant is committed to my best interest by his consistent communication, good listener and kind.
buying experience with Westside Lexus. My Sales Consultant is committed to my best interest by his consistent communication, good listener and kind. I have given him three referrals before my car buying papers were completed.
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by Lcarter531
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Winnicki
Jul 03, 2023 -
Westside Lexus responded
Thank you for the wonderful review! We're so glad to hear that your first buying experience with Westside Lexus was professional, respectful, and community-oriented, Carter. Enjoy your new car, and drive safe!
My second time buying here.
Excellent saleman Steve Davis.He was awesome.Will come back.
Excellent saleman Steve Davis.He was awesome.Will come back.
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by prat18kt
Other Employees Tagged:
Steve Davis
Jun 27, 2023 -
Westside Lexus responded
While we appreciate the kind feedback about Steve, the rest of your review is concerning to receive. We strive to deliver a professional and accommodating purchase experience, and it is disappointing that we left the wrong impression. I assure you that we will look into this situation to see that it is properly addressed. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030
Jun 27, 2023 -
prat18kt responded
I can’t thank Steve Davis my salesman enough in helping with purchasing my new ES350 Lexus.Steve was awesome.Now for Sam in finance it’s a different story.Sam was very unprofessional.He questioned me about paying in cash and not financing.He also questioned me to why did I drive all the way to Texas instead of Mississippi where I live to buy a car from Westside.I told him from the beginning this was my second Lexus purchase from this dealership.He complained almost the entire time of having to count out all the cash from me purchasing my car.Instead he should have been thanking me for returning to that dealership.Sam get your act together or you will cause this dealership to lose business,especially from returning customers.Steve Davis had it not been for your smile,warm heart,pleasant talk and knowledge,I would have walked away and bought my money elsewhere.
Alex was great to deal with.
Wish I could say the same for Sam ( financing ).
Wish I could say the same for Sam ( financing ).
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by Rfuentes
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Winnicki
Jun 27, 2023 -
Westside Lexus responded
Thank you for the review! We are glad to hear that you enjoyed working with Alex. With regard to the rest of your feedback, we apologize for your disappointing finance experience, and we would be happy to speak with you to see what more we can do to address these concerns. If you are willing to discuss this further, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030