Sam Assisi

Your collision Claim Advisor, Yosbani "Geo" Ramirez, and the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fix the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fixed very quickly. It was a pleasure working with such a professional team. More

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It was absolutely horrible! I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery re I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery related concerns on Monday 06/10/2024 as I recently had work done on my car. During the visit they performed an inspection. The inspection had a few recommendations, however, this concern relates specifically to the front left headlight being out. I was quoted with a repair cost for a headlamp issue they brought to my attention for $750.00 which I agreed too soley based on the cost presented along with the battery replacement. I paid a total of $970 for my visit. I also paid an additional $211 for the prices of rental. Upon the completion of the repairs, my service advisor told me the car was ready. When I arrived to pick up my car, I noticed the warning headlight was STILL on after making payments. Since my advisor was off that day, I took the car and contacted her with pictures of the alert light malfunction as well as the light that I paid for NOT functioning. I was told that I would have to bring the car back in again to be inspected. After not having my car back for a period of time, I was inconvenienced but obviously I wanted the issue resolved since I already paid for it. I brought the car in again for the headlight issue to be presumably fixed and completed with what I paid for... The service representative is now bringing to my attention that the headlamp has additional issues which will cost $4000.00 to repair. This is very misleading to say the least at no point did anyone bring to my attention prior that there was even the possibility of additional repairs or that after replacing the bulb the light was still on. I tried to speak with service manager which only led to him yelling over me saying he can’t help me and possibily offering a discount off of the 4,000. If they knew there was additional work, why wasn’t it recommended? I believe the concern was misdiagnosed, had I been presented with the correct estimate of $4k, I would not approve the repairs at all.. I am not in a position to budget a $4k repair at the moment for a headlamp, and I am requesting a full refund for the incorrectly quoted repair. Sadly, a full month today, and still no refund or even an apology for the chaos! I am still driving around with a malfunctioning light. If I am pulled over and ticketed for this light malfunction they still would not take any accountability. This new staff does not seem to care or have any kind of established orde within reach. I’ve sent multiple emails and have not gotten one response. FURTHERMORE, had I not been the one to make mention of the malfunction of the light still being on, It would have been as if my car had actually been repaired!!! I agreed for my headlight to be replaced, paid for it, and received a loss of finances on my part. It's been a full month now, and BMW still has my money. More

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Deal we made via internet including price sheet showing out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant not out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant nothing to dealership nor the GM who I spoke to. Very unethical , feel bait and switch occurred. We are elderly and hope others get better treatment More

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I have purchase 3 vehicle and today my service experience was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of s was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of stole the car. and nobody was concerned do not use this dealership More

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Mr.Fred trenchant was the sales man I ever deal he is very professional and knowledgeable I would buy next car from him I am zahid hossain very professional and knowledgeable I would buy next car from him I am zahid hossain More

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ABOSULUTE WORST EXPERIENCE I HAVE EVER DEALT WITH IN ALL OF MY CAR SHOPPING EXPERIENCES. I PURCHASED MY CARE 21 DAYS AGO AND THEY FORGOT TO PAY OFF MY PREVIOUS LEASE AND CHARGING ME FOR 2 CARS. THIS OCCURED OF MY CAR SHOPPING EXPERIENCES. I PURCHASED MY CARE 21 DAYS AGO AND THEY FORGOT TO PAY OFF MY PREVIOUS LEASE AND CHARGING ME FOR 2 CARS. THIS OCCURED 10 DAYS AFTER MY PURCHASE. THEY SHOULD'VE PAID IT OFF WHEN I GAVE IT TO THEM AND SIGNED THE PAPERS. I HAVE BEEN FOLLOWING UP DAILY FOR 3 WEEKS AND NOTHING HAS BEEN RESOLVED STILL. THE ENTIRE STAFF PLAYS HOT POTATO AND THROWS YOU AROUND. MY SALESMAN WAS KENDRY. I ALSO DEALT WITH JEREMY BEHAR AND THE GENERAL MANAGER TIM. HIGHLY UPSET THAT I HAVE TO CALL BMW EVERY DAY ABOUT BEING CHARGED FOR 2 CARS. I SHOULD HAVE NEVER HAD TO TALK TO THEM AGAIN SINCE I DROVE OFF THE LOT. STAY FAR AWAY FROM THIS HIGHLY UNPROFESSIONAL DEALERSHIP. I HAVE EVEN RECEIVED THE GENERAL MANAGERS PHONE NUMBER AN HE HAS READ MY MESSAGES AND NEGLECTED TO RESPOND. I WISH I NEVER STEPPED FOOT ON THIS LOT. More

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I had the pleasure of purchasing my car from Frantz Belizaire and you know in purchasing a car the process is timely, but Frantz made it seem so easy. He was very professional, Kind and very patient……I Belizaire and you know in purchasing a car the process is timely, but Frantz made it seem so easy. He was very professional, Kind and very patient……I definitely would recommend him and definitely seeing him again in 4years. More

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Frantz B is a very detailed and helpful assistant. Happy with my purchase many thanks Happy with my purchase many thanks More

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Frantz he’ll’’mis a great sale man did a great job always there great customer service there great customer service More

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Great service. I've been using this dealer for years buying 4 cars with Frantz Belizaire a sales person who guided me every steps of the way. I can refer my friends I've been using this dealer for years buying 4 cars with Frantz Belizaire a sales person who guided me every steps of the way. I can refer my friends and family to this vista More

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