Sales Team

Always friendly. Always helpful. Clean bays and waiting areas. Happy you're there and say thank you for your business. Always helpful. Clean bays and waiting areas. Happy you're there and say thank you for your business. More

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Need to ask clearly about Pricing! !! The Labor cost and Part cost!!!! I sent my car to dealer service to check on my steering wheel because it had some weird sound. They checked and f !! The Labor cost and Part cost!!!! I sent my car to dealer service to check on my steering wheel because it had some weird sound. They checked and found 1 quarter inside my wheel and problem solved after $245 Then the service associate informed on phone to me that my car had some major issues need to fix it urgently which are coolant water been empty which cost over $200 PLUS the SERVICE Timing belt which been over 7 years which cost over 1600 to replace and low battery power. I tried to repeat it “ is it for real need to be done today?” Is it real necessary? And why it is that expensive “ . The associate kept saying that urgent and should be done soon and convince me by a lot of accident happened due to these reasons. These made me worried and i didn’t experience on fixing car also. I called back after getting my husband advice and he said we can replace the belt from 60-100 miles while my car was 73k miles. She continued said Honda should replace after 7 years so we decided to do the services. The customers service was good BUT if they can let me know more CLEARLY about the price break down because they might think we didn’t know the price point that was why they did not express the thing. For me i thought the price is too HIGH because of the complicated work plus expensive parts. HOWEVER, when i received the invoice it showed: - Coolant exchange: Labor cost: $175 Part: $38 - Timing belt; LABOR cost: $1500 Parts: $187 They starting working on my car at 1pm and done at 4:30pm. The weird thing is the TOTAL cost of PArts were about $250 But more than $2000 for the total cost of LABOR. So if i knew the labor cost that much i should considering of fixing in this dealer or researching different place cheaper while the cost of parts is non negotiable. I feel like the labor cost here is too much high, this cost can be compared like emergency hospital cost for 3 hours or very professional major not for just 2 hour car service. To summary this: Associates need to be clear to customers that Labor cost and Part cost to customers. The customers need know to comparing price with other dealer or auto service since not all of them has experience on auto then they can decide where to go to save there money and how REAL urgent things have to be done. Thanks, More

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The staff were helpful and professional. I did not feel pressured. They were not pushy. The test drive was easy. I was in and out the door with a new car in two hours. I did not feel pressured. They were not pushy. The test drive was easy. I was in and out the door with a new car in two hours. More

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I said it was a good experience buying my ZDX at this dealership good price and kind people dealership good price and kind people More

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This dealship sucks, from sales to service advisors beware . They discriminate against customers. Especially the service Advisors. The manager especially service advisors and employees. They all about beware . They discriminate against customers. Especially the service Advisors. The manager especially service advisors and employees. They all about tricking you . Lying to you about honda warranty because they only work commission. Its such said place they dont care about customers . But if the customer were'nt there they wouldn't exist. Such greed . Like animals. I wonder whats kind of owners run this place dishonest probably to honda brand. Lying at you because they discriminate. They shouldn't be a honda dealer. More

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Great service, friendly and helpful staff. I hate doing these reviews but they do a good job so I do. I hate doing these reviews but they do a good job so I do. More

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Terrible experience, 4 hours to do something they were paid to do prior to new vehicle pickup..just passed me back and forth til vI did not know who was in charge of the place..would never go to them agai paid to do prior to new vehicle pickup..just passed me back and forth til vI did not know who was in charge of the place..would never go to them again. More

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I recently purchased a 2022 Honda CR-V Touring from Rairdon's Honda of Burien. It was a terrible experience. I had to pay $4,948.22 for body work and automotive repairs after purchasing the vehicle. Rairdon's Honda of Burien. It was a terrible experience. I had to pay $4,948.22 for body work and automotive repairs after purchasing the vehicle. Shortly after purchasing the car, it would not start, and I had to call my insurance company’s roadside assistance to have the battery jump started. I took the car to Bellevue Honda where they replaced the battery. They also found that the driver’s side fog light was out, and I had them replace that as well. That was expensive as the front bumper had to be removed to replace the entire light unit, not just the bulb. Rairdon’s advertised that they had given the car a Certified Honda 182 Point Inspection, but they did not find the defective battery and fog light. The cost of the repairs from the body shop was $4,114.18. The cost of the repairs from Bellevue Honda was $834.04. Stay away from Rairdon's Honda of Burien! More

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Service was very great as usual. Representative very responsive with updates as time went by. Representative very responsive with updates as time went by. More

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Good customer service, I don’t see any problem with a car so far. I recommend to the friends. so far. I recommend to the friends. More

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