Back

McCurley Honda

Richland, WA

not yet
rated
314 Reviews

1775 Fowler St

Richland, WA

99352

Directions

By Type

314 Reviews of McCurley Honda

July 02, 2024

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had t More

by tberrys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Pearsall
Jul 11, 2024 -

McCurley Honda responded

Bill, We’re so sorry we failed to take care of this on your first appointment. Thank you for chatting with us on the phone today and for allowing us to get this handled next week. Once we’re done updating the maps, we hope you’ll give us another opportunity to impress you in the future. Have a great rest of your week and please call if you have any questions. Customer Care 509-374-2601 McCurley Honda

December 29, 2023

absolutely excellent from purchase to service all around excellent Ruby was a awesome beyond worlds went the extra mile in helping with the purchase even picked up the recipient for More

by Debbuller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby Gomez
Dec 30, 2023 -

McCurley Honda responded

Thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. We will make sure that our team receive your feedback. I’m sure it will make their day! Thank you for giving us the chance to serve you. Customer Care 509-374-2601 McCurley Honda

June 05, 2023

I recently gave this dealership a negative review due to the service department. However, I met with GM Josh and we worked on my concerns. He went out of his way to ensure I was completely satisfied. I appr More

by Queenbee77.dr
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lubeski was EXCELLENT , Anthony Martinez
Jun 05, 2023 -

McCurley Honda responded

Thank you for giving us the opportunity to take care of you and turn a negative situation positive. We look forward to being able to fulfill your automotive needs going forward. Customer Care 509-374-2601 McCurley Integrity Honda

January 31, 2023

Disappointed doesn't begin to describe the experience I've had at McCurley "Integrity" Honda. Purchased a used cr-v 2 years ago and have spent more money on repairs (8k) then paying off the vehicle. Ca More

by Disappointed.Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Gonzales, Troy Lively, Ryan LaFord
Feb 01, 2023 -

McCurley Honda responded

We are sorry to hear about your frustrations dealing with your repairs. We are concerned about what you are saying and would like the opportunity to meet with you. Hopefully, we will be able to go over everything and alleviate your concerns. Customer Care 509-374-2601 McCurley Honda

July 14, 2022

This dealership wants your money and thats it. I bought a 2021 Honda Odyssey. They sold it certified pre owned. When i got it home i saw on the roof of the van extensive damage. I called them and More

by Kashtro12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Smith , Angel Quiroz
Jul 18, 2022 -

McCurley Honda responded

Kashtro, Although our used car standards are higher than most, we understand your disappointment in the cosmetic defects of a used vehicle. Each used vehicle is slightly different, so customer inspection before purchasing is crucial to our sales and delivery process. You were dissatisfied with the van, and we wanted to minimize the budgetary difference and provide you with a high market trade value. New vehicle prices have increased for 2023, but we are one of the few dealerships that never add any dealer markup. Even in times of high demand such as this, we feel that is the best way to treat you and all customers. Your trust and business are important to us, so we’d like to continue to work for your satisfaction. We will reach out to you, or feel free to give us a call at your convenience. Honda Sales Management (509) 374-2633 or (509) 374-2630

June 22, 2022

Angel has been the best sales person I have ever dealt with. This is our second car purchased through him and we couldn’t be happier! He works hard to make sure you get the car that suits your needs and t More

by cortney.knapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Reyna, Scott Harvey, Hanh Allmon, Angel Quiroz
Jun 22, 2022 -

McCurley Honda responded

Cortney, thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. We will make sure that our team receives your feedback. I’m sure it will make their day! Thank you for giving us the chance to serve you. Customer Care 509-374-2601 McCurley Integrity Honda

March 26, 2022

When I needed a car McCurley Integrity Honda was there and they assisted me to make sure I had what I wanted. If it wasn't for them I would not have got the SUV that I wanted. They are excellent service s More

by humble13bee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Radillo, Albert Larios
Mar 28, 2022 -

McCurley Honda responded

It is awesome to hear that our team did such a nice job. We hope that you enjoy the vehicle as much as we enjoyed working with you. We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for allowing us to serve you Customer Care 509-374-2601 McCurley Integrity Honda

September 14, 2021

Normally I loathe buying a vehicle, but this dealership is amazing. No pressure, super honest, and efficient, and they have most definitely earned my repeat business. More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Hennell-Nussman
Sep 14, 2021 -

McCurley Honda responded

It is awesome to hear that McCurley Integrity Honda did such a nice job. We hope that you enjoy your new vehicle as much as we enjoyed working with you. Welcome to the McCurley Family! Please let us know if you need anything, and we look forward to working with you in the future. Customer Care 509-374-2601 McCurley Integrity Honda

June 24, 2021

The guys in the service dept. are amazing!!! They are courteous & know their stuff. I have been with Doug & crew since '08 or so. More

by pelletier1203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez, Doug Whitehouse, Ryan LaFord
Jun 25, 2021 -

McCurley Honda responded

Thank you for the 5 star rating and for taking the time to write us a review. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Hearing that you enjoyed your time with us is one of the best compliments we could receive! Thank you for allowing us to earn your loyal business. Have a great day! Customer Care 509-374-2601 McCurley Integrity Honda

December 01, 2020

I've been bringing ALL my cars (not JUSTjust Honda) for I've been bringing ALL my cars (not JUST just Honda) for many years. The main reason is that i feel like I am treated honestly and fairly. I have More

by JeremyR
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, the shuttle driver, Nick St. George, Anthony Martinez, Doug Whitehouse, Ryan LaFord
Dec 02, 2020 -

McCurley Honda responded

Jeremy, I really enjoyed our conversation yesterday! We are all so pleased that we have been able to build this relationship with you over the years! I shared your review with the rest of the staff and you definitely lifted some spirits during these trying times. We really appreciate your business and we will be looking forward to your next visit! Customer Care 509-374-2601 McCurley Integrity Honda

1
...