Sabrina Manning

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

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I have been taking my Toyota Camry to Gettel for years. They have always done a great job and in a timely manner. They have always done a great job and in a timely manner. More

by dray2462 Verified Customer Verified Customer

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Luis was efficient, friendly and everything I expect when I come to Gettle. I love my Toyota and still have not one regret buying it here. Thank you Bradenton team for all your hard work. I come to Gettle. I love my Toyota and still have not one regret buying it here. Thank you Bradenton team for all your hard work. More

by allisonsykeny Verified Customer Verified Customer

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Convenient and very nice. Staff has been outstanding. I have nothing but good things to say about my experience. I would definitely recommend Gettel in regards to service Staff has been outstanding. I have nothing but good things to say about my experience. I would definitely recommend Gettel in regards to service and service staff. Considering purchasing a vehicle from Gettel in the future. More

by Gerald.Cappetto Verified Customer Verified Customer

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Christopher Therein took care of my service and he did an outstanding job! I was very happy with all the service they provided. outstanding job! I was very happy with all the service they provided. More

by pearlbozzay5 Verified Customer Verified Customer

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Flat tire. Staff were fast, courteous and cheerful. I always enjoy my visits to Gettel. Staff were fast, courteous and cheerful. I always enjoy my visits to Gettel. More

by AWEH4102 Verified Customer Verified Customer

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Professional, polite, and kept informed. Service was pretty fast and they were thorough with multi point car check. Service was pretty fast and they were thorough with multi point car check. More

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The service department did an excellent job on putting on my hitch. Sabrina was outstanding. my hitch. Sabrina was outstanding. More

by Ditokoch Verified Customer Verified Customer

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I had to replace my battery and Sabrina initially sent me back to advanced auto parts where I got the inappropriate battery, but it turned out. I had to come back to Toyota to have you install the correct ba back to advanced auto parts where I got the inappropriate battery, but it turned out. I had to come back to Toyota to have you install the correct battery. But AAP gave me pretty much a full refund, so except for the extra trip to bradenton, I was very happy With my treatment. I got some modest discounts so I felt OK about that too. it was still quite an expensive operation. Excellent service. More

by lioneltv Verified Customer Verified Customer

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Sabrina was very courteous and explained what the car needed. She took the car in early even though the appointment was 20 minutes before the set time. needed. She took the car in early even though the appointment was 20 minutes before the set time. More

by adrihg68 Verified Customer Verified Customer

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