STEVE ALATORRE

I had a 2015 Nissan rogue that I told old and I was in contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for wo contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for work I made sure that was clear I still have all the text messages. Well come to find out the 2019 GMC terrain that they sold me has a huge crack in the transmission. They never disclosed it to me I took it to three different mechanics and all three mechanics said the crack in my transmission cannot be just 2 months old every single mechanic said that there was no way that crack wasn't there before I purchased the vehicle. All three mechanics also stayed at the cracks at least 6 to 8 months old. Also I wasn't even going to purchase the vehicle without a powertrain warranty I was told by Dino Vassos quote on quote let me take care of you and I assumed that he put in the powertrain warranty being during the recording they had a warranty package in there while the warranty package was a manufacturer warranty not a powertrain warranty so I was lied to and misled about that I was coached into not asking questions in the recording as well. I feel like they knew what was going on the whole time because I kept asking to look at another vehicle but they ignored me and quote on quote what kept saying let me just take care of you I'll make sure you have a reliable vehicle. Well now I have to pay $4,000 for a new transmission. That is not taken care of a customer. I would never purchase a vehicle from this company ever again in my life. I also see that there are other complaints about this from other customers on the reviews as well. I filed complaints through FTC the highway safety control and I'm going to keep going until this is resolved because like I said they knew that I needed a reliable vehicle they knew my situation they knew I had a family yet I get sold a car that has pre-existing damage without my knowledge. I was sold a warranty that I didn't even want the warranty only covers oil changes and fluid changes when I have free oil changes from Loki Nissan why would I want to buy that when I get it free??? That's why I feel like they coached me into not asking questions because they made sure when I went in that recording room that everything was taken care of. Yeah they were just trying to get me out of there cuz they knew as soon as I left that lot with the vehicle that they were in the clear. But I'm not letting this go. I will speak to the news if I have to and I'll definitely do what I need to do so that Loki Nissan fixes this problem being they knew my situation before I bought the vehicle. More

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Steve and the guys at Lokey Nissan are the absolute best! !! I’ve purchased 3 cars and great experience every time! !! I’ve purchased 3 cars and great experience every time! More

by tnut Verified Customer Verified Customer

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I bought my car here and get my car serviced here. I am very happy with the customer service as well as the job completed! I am very happy with the customer service as well as the job completed! More

by mbcare911 Verified Customer Verified Customer

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The service was excellent,with a minimum waiting time Very pleasant atmosphere and good communication regarding the car maintenance Very pleasant atmosphere and good communication regarding the car maintenance More

by MGA Verified Customer Verified Customer

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Best service department in Tampa area. After going to 3 other dealers they were the only ones that cared enough to fix my car correctly. Only place I trust with my Nissan. After going to 3 other dealers they were the only ones that cared enough to fix my car correctly. Only place I trust with my Nissan. More

by grantsquareapt Verified Customer Verified Customer

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Everything was OK, on time and educated agent, Thank You Lokey Nissan❤️ You are incredible service Lokey Nissan❤️ You are incredible service More

by MARIKAPETR0S0VA Verified Customer Verified Customer

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Kind, courteous, cares about your vehicle, personal relations, always making sure your ok while you wait, all around good people relations, always making sure your ok while you wait, all around good people More

by sanitaadkins Verified Customer Verified Customer

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service center is fine but the dealership sold me a vehicle with leaks and hasn’t honored the rim warranty that was included vehicle with leaks and hasn’t honored the rim warranty that was included More

by Anonymousnothonoringrimwarranty Verified Customer Verified Customer

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The people at loki service department in the sales department are great professionals and I wouldn't take my car anywhere else. department are great professionals and I wouldn't take my car anywhere else. More

by Victor Washington Verified Customer Verified Customer

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Horrible they really just don’t care what issues you have with a vehicle you purchase there nor does Nissan if North America care either. with a vehicle you purchase there nor does Nissan if North America care either. More

by Townsend157 Verified Customer Verified Customer

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