Rycine Ellison

I had a terrible experience with the service department. If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying to take it to the dealer for alignment and sensor check. At the STEALERSHIP SERVICE DEPARTMENT, I was told that a diagnostic was done and it was determined that two sensors were “damaged” and needs to be replaced. Initially, I was given a quote of $3900 to replace just the sensors and this quote did not include bumper fix. I asked if it was really necessary to replace the sensors and the service advisor confidently said yes. Thinking that I would pay more than $5000 for everything to be fixed, I opted to file an insurance claim. When insurance came to check on the car they had it assessed at the collision center. I had to pay diagnostic fee at this stealership for their dishonest service. I moved the vehicle at a collision center and everything was fixed for just under $5000. No sensors were replaced, just recalibrated. Recalibration just cost $500. All the other expenses were body/cosmetic fixes. It’s a shame that you deal with customers like this. Be honest on what needs to be done and don’t take advantage of your customers. More

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This dealership is very convenient and has some of the best people working for them. This is my 4th new 4Runner that I have purchased from Toyota Cool Springs. My most recent salesman (Kenny Eastman) work best people working for them. This is my 4th new 4Runner that I have purchased from Toyota Cool Springs. My most recent salesman (Kenny Eastman) worked very hard at getting me the 4Runner that I wanted and was able to work a deal super fast and with figures that worked for all of us. Definitely worth the trip to Cool Springs to get what you want and not have to settle for what they have. I was so impressed with Kenny that i have recommended him to my sister that lives in Louisville, KY and she is currently on the process of buying a car in Tennessee because she is able to get what she wants. More

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I’ve had two cars with Toyota Cool Springs and Kenny is the best to work with! He the best to work with! He More

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Ray Ellison and everyone on staff was so helpful with making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray a making my service process as easy as possible. I am very appreciative of their time and attention to detail on all levels of service. Thank you Ray and the entire Toyota Cool Springs staff! More

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If you buy a new car, make sure that there is no damage on the roof before you drive out. My car had damage on the roof before I bought it and later at home, I discovered it. Long story short, I was caught on the roof before you drive out. My car had damage on the roof before I bought it and later at home, I discovered it. Long story short, I was caught in a loop of no information and with the damage supposedly caused by me. They claim to want a relationship, but the way I was treated, it seems that they don't want to deal with me. -----UPDATE ------- I was able to speak with the owner, he went above and beyond in handling the issue, clearly presented the information about the delays on the claim with Toyota, and apologized for the way that I was treated for this event as well as the shortcomings that they look to improve on my interactions with the personnel and communications regarding the issue. Clearly, he takes customer satisfaction seriously and made me change the rating to good. I hope people won't experience what I had to but be encouraged that the leadership of this dealership is in the right mindset and will listen, inform you and try to handle the issue in a proper way. More

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Service Absent From I promise this will be a great five minute read. If you are a minority, expect Toyota of Cool Springs to discriminate and treat one poorly. I ha I promise this will be a great five minute read. If you are a minority, expect Toyota of Cool Springs to discriminate and treat one poorly. I have used Toyota of Cool Springs for scheduled maintenance for past two years for two Toyota vehicles we own (2015 and 2018, both acquired from Toyota). YOU WILL HAVE A BETTER EXPERIENCE TAKING YOUR VEHICLE TO NASHVILLE ZOO AND HAVE MONKIES WORK ON YOUR VEHICLE COMPARED TO HAVING CAR SERVICED AT THIS DEALER. Take a moment and look at all the online reviews. My quick observation looking at the reviews, this dealer does not care to address any negative feedback or customer’s concern. This speaks to their professionalism, or there lack of.. This is exactly how they will address your concern when you have one - by ignoring you and being absent. I purchased a 2018 Toyota Camry XLE with 12 miles on odometer. Six months and 10,000 miles later, I dropped my car at the Toyota of Cool Springs for a regular maintenance – the appointment which Toyota “recommends” in order to maintain the warranty on a new vehicle. The service advisor was gracious and polite, and I got my car back the same day, nice and clean. Third day after the service, I was driving to Nashville and the car started to stutter, heat up, and bunch of bells and whistles on the console started to go off. This was in early morning rush hour on I-65N. I pulled over and shut the car off. A few minutes later, I turned on the car and everything was back to normal, so I thought. The car heated again, and this time I did not have an opportunity to move the car on shoulder. SO, I am stuck on the middle lane on I65 with a car that turned itself off because it was overheated. I called Toyota for assistance, they told me that a tow provider will arrive in 2 hours while I am sitting in a parked car in the middle of I65. I called the said dealership, the lady put me on hold, then transferred and later came back on the phone with the customer service number. Remember I asked to look at the reviews, WHEN YOU WILL HAVE AN ISSUE WITH THE VEHICLE, NO ONE WILL BE PRESENT FOR YOU AT THIS DEALERSHIP. Later in the evening, I was informed that oil and oil plug was missing. Apparently, they forgot to put the new oil in my car – the only thing they were supposed to do on a brand new car’s scheduled oil change, the only purpose of the scheduled visit at the Toyota of Cool Springs! Of course, they assured me that everything is fine with the engine, even though I drove my car three days without any oil in the car’s engine. According to the service manager at the Toyota of Cool Springs, they use some “special oil” which allows the engine to run dry. THEY USE MAGIC OIL. I was trying to understand, Toyota’s warranty states that if an owner misses their recommended maintenance, Toyota would void the warranty. But when dealer’s action yield in oil starved engine, all is well. Remember those magic grits in My Cousin Vinny? Apparently, they use some magic oil so laws of Physics cease to exist in the Toyota engine. SO after days of back and forth, Toyota offered 100,000 bumper to bumper warranty. This was a good compromise. Once someone misleads me, I have a difficult time trusting them. At one occasion when I picked up my car at Toyota of Cool Springs, the final invoice stated that the car was washed and cleaned. When I got the car, the car was filthy. SO, I asked the advisor that my invoice shows that you washed my car but it does not appear that way. Service advisor told me that the car wash was not functional so they did not wash the car. I completely understand that the car wash was not working, but having it stated on the invoice while not done casts more doubts on their ethics Last week, I was driving the same vehicle at about 40MPH. I heard a loud gunshot noise and then hissing and metal scratching. As a responsible citizen, I decided to pull over to see what made the noise. As there was nothing wrong with the car, I got in the car and started driving. The noise is now gone, but when I got on I65 the noise started again. I recorded the noise on my telephone. Not knowing what is wrong with the car, I pulled into Toyota of Cool Springs. I tell “service” advisor what had just happened and the played the noise on the phone. The “service” advisor gives me two options leave my car there OR drive away. Drive? Drive to Nashville? A Toyota Certified "Service Advisor" told me to take the car and drive to Nashville without taking time to determine what was causing the noise? Is this service advisor born without a brain? At this time, I am beyond frustrated. In any profession it is not a good idea to call a boss or a customer and tell them that one has vehicle trouble, again. I would admit that I was less that kind with my words. I just has a $34,000 car with less that 40,000 miles rattled, hissed and screeched. I told the advisor that this situation was a “fudging” nonsense. “Only I didn't say "Fudge." I said THE word, the big one, the queen-mother of dirty words, the "F-dash-dash-dash" word!” (Christmas Story, 1983) Of course, they were offended that used “the queen-mother of dirty words, the "F-dash-dash-dash" word!” (Christmas Story, 1983) I recommend Beaman Toyota for all things Toyota. I have used Beaman on several occasions and they will take excellent care of your car and you. For sales or service, call Beaman Toyota. They are honest and they care. My experiences over time with the employees indicated below was great. Steve, on surface, was sincere in his communications. Rycine was fantastic to interact with, great personality and friendly. More

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Excellent service I brought my 2013 Avalon limited in for oil change and tire rotation, upon reviewing my service record, Racine said you only need a rotation your oil I brought my 2013 Avalon limited in for oil change and tire rotation, upon reviewing my service record, Racine said you only need a rotation your oil is synthetic and not required for another 5,000 miles. I was very appreciative of his honesty and proceeding forward with a unnecessary service. Great job Racine More

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Service on Avalon I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helpi I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helping me purchase a part. He took a picture of the part and walked me up to the Parts Dept. to facilitate my purchase. He also insisted on replacing a defective part on the car instead of gluing it. Service can't get better than this! More

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Rycine Ellison Rycine is exceptional!!! He is very knowledgeable about what your car needs! He was very kind and courteous and his customer service was top notch! He Rycine is exceptional!!! He is very knowledgeable about what your car needs! He was very kind and courteous and his customer service was top notch! He worked very hard with us in trying to get the best price for our service! I really appreciate him. He went above and beyond and I will always remember how he treated us! He simply was the best with the best smile! More

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General Maintenance Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point that’s why i always look for him to help me on my service visits. More

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