Ryan Urban
Ryan Urban at Toyota of Kent

Ryan Urban

General Sales Manager

Toyota of Kent

1111 W. Main St.
Kent, OH 44240

4.6
92 Reviews
4.6

92 Reviews

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92 Reviews of Ryan Urban

April 15, 2025

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Employee Rating

Quick and friendly staff with no pressure sales techniques. It's not often I find a dealer that treats me this well. More

by 330racing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Williams, Tom Powers

March 31, 2025

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Courtesy, Transparency, Efficiency. The process was much faster & easier than we anticipated. A big thank you to our salesman Mike Miller. More

by Mike
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mike Miller, Matt Ingersoll

Apr 05, 2025

Toyota of Kent responded

Mike, we're so glad that we were able to go above and beyond your expectations! Thank you for your kind words; we will be sure to pass them along to Mike and the TOK team. Enjoy the rest of your week!

December 12, 2024

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Employee Rating

Not sure how they were able to certify my vehicle with the issues, I have had. Great, I have a warranty but you don’t ever want to fight to use it. I will blast the Toyota dealership near me that couldn’t More

by mindypowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Dobson , Ben Wise

Dec 14, 2024

Toyota of Kent responded

Mrs. Powers, Your Toyota Certified Warranty is with Toyota, your vehicle was sold to you as a TCUV with the warranty so there should be no issues with that warranty whatsoever. I also personally did tell you that we ordered you the new piece of glass with the metal trim that was rusting for us to put in at no cost to you, which we could not get in touch with you when the part arrived. Your car has a Toyota Certified Warranty, so any mechanical issue would be covered and I also paid for a new piece of glass for you to remove the metal surround that was starting to rust. I am unsure how I can help any further. Ryan Urban General Manager Toyota of Kent

Dec 15, 2024

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

Dec 15, 2024

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

November 20, 2024

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Employee Rating

Ryan went above and beyond, phenomenal customer service and an amazing facility! Definitely recommended Toyota of Kent! More

by afejes
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Dodge , Ben Wise

Nov 22, 2024

Toyota of Kent responded

Hi Afejes, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Ryan took top-notch care of you. Have a fantastic day!

August 02, 2024

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I just got my new Tacoma this past weekend. It is my third one and by far my favorite. I had such a wonderful experience from the moment I walked through the door until I drove it home. The sal More

by tombombpowers
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Aug 04, 2024

Toyota of Kent responded

Tombombpowers, thank you so much for the fantastic review! We're glad to hear you had such an exceptional experience here at Toyota of Kent. We will pass along the high praises and kind words to the entire crew, especially Matt, Anthony, Ryan and Ashley. Thanks again, enjoy your weekend!

July 31, 2024

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Staff professional. Very nice job educating us on vehicle trim and package options. Accommodating for multiple test drives. Sales portion of the process was not pushy an More

by Dusty
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Ashley Williams, Anthony Bonina , Kelsie Komisarek, Andria Allgood, Danielle Martinez, Ben

Aug 01, 2024

Toyota of Kent responded

Hi Dusty, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Andria took such awesome care of you. We will be sure to share your high praise and kind words with the entire crew. Thanks again, have a wonderful day!

July 23, 2024

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Employee Rating

Ryan helped us find the right car quickly. Finding the right car was easy and fun working with Ryan. It was also great working with Ashley who was knowledgeable to complete the deal. We would More

by sheeba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Williams , Danielle

Jul 25, 2024

Toyota of Kent responded

Hi Sheeba, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's fantastic to hear that Ryan and Ashely took exceptional care of you. I will be sure to pass along your kind words and high praises to the Toyota of Kent team! Enjoy the beautiful weather.

June 17, 2024

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This dealership was very accommodating and willing to negotiate, very kind staff and Ryan was very honest and backed us up when we needed help. He was very helpful with the paperwork too. More

by Harls
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Jun 20, 2024

Toyota of Kent responded

Harls, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 28, 2024

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Employee Rating

The Toyota of Kent dealership was extremely helpful in finding the right vehicle for me. The sales team especially Ryan Dodge took their time showing me different vehicles and going over specific features More

by mkaszar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Ashley Williams , Kelsie Komisarek, Ryan Dodge

Mar 30, 2024

Toyota of Kent responded

Hi Meghan, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a good one!

August 15, 2023

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The staff at Toyota of Kent are very professional, friendly, and knowledgeable. I am confident in their service. More

by miamisteve88
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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