

My job is to make sure you’re happy with your overall experience.
Read moreDealership Experience
8 yrs, 9 mos
Industry Experience
8 yrs, 9 mos
Languages Spoken
English
795 Reviews
Write a Review795 Reviews of Ryan Reeves
March 30, 2025
I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More
Other Employees Tagged: Dino Liebro, Michael Chan, Scott Ticker, Douglas Campbell, Jordan Ferber, Angela O'Connor, Stevan Dyer , Rayon Thompson
March 29, 2025
This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More
Other Employees Tagged: Michael Duggan, Dino Liebro, Scott Ticker, Jean Louis, Wirlianys Gutierrez
March 10, 2025
Everyone was very friendly and welcoming! The ones that stood out were the manager (Ryan) and the loan officer (Jorge). The ones that stood out were the manager (Ryan) and the loan officer (Jorge). More
Other Employees Tagged: Jorge Ramirez
March 01, 2025
Customer service is exceptional, I bought a 2025 Mdx technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 mile technology package and eve if it already gave me some issues, something it shouldn't happened or something you are not expecting for brand new 0 miles car Andrea and Marco are always very polite and helpful. More
Other Employees Tagged: Marco Pinto , Andrea Gomez
February 21, 2025
Michael Dugan did excellent. also management and fianance manager was great .Great atmosphere and clean dealership also management and fianance manager was great .Great atmosphere and clean dealership More
Other Employees Tagged: Dino Liebro, Giovanni Vargas , Michael Dugan
February 14, 2025
The service department competes the job quickly, does it properly and at a low price compared to other dealers. properly and at a low price compared to other dealers. More
Other Employees Tagged: Marco Pinto
February 10, 2025
Service at Pembroke Pines Acura has always been top of the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia the line. From sales to service, they always treat you like family. For this reason I’ve been their customer for close to 20 years. Thank you Thalia and Jeff and the finance team. More
Other Employees Tagged: Thalia Lema Echavarria
February 02, 2025
They have outstanding customer service, very knowledgeable and very detailed. They listen patiently to my concerns and questions and wasn’t rushed. They are simply wonderful and I will recommend knowledgeable and very detailed. They listen patiently to my concerns and questions and wasn’t rushed. They are simply wonderful and I will recommend to my family and friends More
Other Employees Tagged: Thalia Lema Echavarria